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  1. Member Tbag's Avatar
    Join Date
    Mar 2006
    Location
    United Kingdom
    Search Comp PM
    hi, when im online using my wireless router the connection terminates itself sometimes and doesnt reconnect. When I search for networks my router comes up with a full signal and when I click connect it shows "windows cannot connect", I then click diagnose the problem then just get the 2 options... "information on troubleshooting low wireless signal quality problems" or "view available networks".

    It doesnt help at all

    I usually get around this by shutting down and wait till the next day and it works but I cant keep doing that.

    any ideas?

    heres info in event viewer if anyone understands it.

    Code:
    Log Name:      System
    Source:        Microsoft-Windows-Diagnostics-Networking
    Date:          15/11/2008 22:08:34
    Event ID:      6100
    Task Category: (12)
    Level:         Information
    Keywords:      (2)
    User:          LOCAL SERVICE
    Computer:      VIJAY
    Description:
    Helper Class (RNWF MSM Helper Class) Event: 
    
    Wireless Diagnostic Helper Class Event
    
    For complete information about this session see the Wireless Diagnostic Informational Event.
    
    Helper Class: Native WiFi MSM
     Initialize status: Success
    
    Information for connection being diagnosed
     Interface GUID: 00da5eed-6a79-4e8f-a234-ac2d65887997
     Interface name: Intel(R) Wireless WiFi Link 4965AGN
     Interface type: Native WiFi
     Profile: Shady
     SSID: Shady
     SSID length: 5
     Connection mode: Infra
     Security: Yes
     Connect even if network is not broadcasting: No
    
    Result of diagnosis: Problem found
    
    Root cause:
    Windows cannot connect to "Shady"
    Wireless association failed because Windows did not receive any response from the wireless router or access point.
    
    Detailed root cause:
    Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.
    
    Repair option:
    Click for information on troubleshooting low wireless signal quality problems
    
    
    
    Event Verbosity:0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Diagnostics-Networking" Guid="{36c23e18-0e66-11d9-bbeb-505054503030}" />
        <EventID>6100</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>12</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000002</Keywords>
        <TimeCreated SystemTime="2008-11-15T22:08:34.154Z" />
        <EventRecordID>56449</EventRecordID>
        <Correlation ActivityID="{D4FD7C88-B3A6-4444-9E8C-1702ADC6B1B1}" />
        <Execution ProcessID="6924" ThreadID="7892" />
        <Channel>System</Channel>
        <Computer>VIJAY</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="HelperClassName">RNWF MSM Helper Class</Data>
        <Data Name="EventDescription">Wireless Diagnostic Helper Class Event
    
    For complete information about this session see the Wireless Diagnostic Informational Event.
    
    Helper Class: Native WiFi MSM
     Initialize status: Success
    
    Information for connection being diagnosed
     Interface GUID: 00da5eed-6a79-4e8f-a234-ac2d65887997
     Interface name: Intel(R) Wireless WiFi Link 4965AGN
     Interface type: Native WiFi
     Profile: Shady
     SSID: Shady
     SSID length: 5
     Connection mode: Infra
     Security: Yes
     Connect even if network is not broadcasting: No
    
    Result of diagnosis: Problem found
    
    Root cause:
    Windows cannot connect to "Shady"
    Wireless association failed because Windows did not receive any response from the wireless router or access point.
    
    Detailed root cause:
    Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.
    
    Repair option:
    Click for information on troubleshooting low wireless signal quality problems
    
    </Data>
        <Data Name="EventVerbosity">0</Data>
      </EventData>
    </Event>
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  2. Mod Neophyte Super Moderator redwudz's Avatar
    Join Date
    Sep 2002
    Location
    USA
    Search Comp PM
    Try changing your wireless channel in the router. You may be getting interference from a nearby router on the same channel. There should be about 11 channels available. Your PC will adjust to the change automatically. I have to do this at times with my wireless router when new people move into the neighborhood.

    I'm also assuming you have good signal strength.

    You might also check 'Connect even if network is not broadcasting: No' and change that to yes. That sometimes helps. That setting is in your 'Wireless Properties'. I also check 'Connect automatically when this network is in range'.

    I've also just rebooted my laptop and it seems fix the signal loss problem for a while.
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  3. Member Tbag's Avatar
    Join Date
    Mar 2006
    Location
    United Kingdom
    Search Comp PM
    I unplugged the ethernet cable, tried to connect to see if it was fixed but it wasnt.

    I then changed the channel from 11 to 3 and unplugged the ethernet cable and the wi-fi connected straight away so thanks

    btw me changing the channel isnt gonna affect or change anything is it?
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  4. Mod Neophyte Super Moderator redwudz's Avatar
    Join Date
    Sep 2002
    Location
    USA
    Search Comp PM
    Changing the channel has never seemed to have any effects on the PC end. That's now the first thing I try if a PC reboot doesn't clear it up. Sometimes routers are set by default on certain channels and if your neighbor happened to have the same brand, interference can happen. It could also be some other kind of RF interference. But changing the channel is easy enough to try.
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