DRM Issue

[aquiintac]

hi,
i work for a company that has a video selling on the internet. one of our subscribers change her computer. so we transferred her license to the new computer. we have to remove the existing license on the old computer. we already rename the old drm and she has a new drm on the folder but she can still view the video on the old computer.

what should i do so we could remove the license on the old computer? she's using vista.

thanks.

[aedipuss]

it's not your computer, so you can do nothing.

[Supreme2k]

Why do we always get these dodgy encryption breaking or encryption making posts, usually on the members' one and only post?

aquiintac, if that is you business, you should check with the department or whoever does your drm, rather than posting to a completely random message board. This board is much more into users' rights and removing encryption, rather than forcing it.

You either need to stop worrying about what your customers do with their paid for material, or close up shop because you're too paranoid.

[aquiintac]

Why do we always get these dodgy encryption breaking or encryption making posts, usually on the members' one and only post?

aquiintac, if that is you business, you should check with the department or whoever does your drm, rather than posting to a completely random message board. This board is much more into users' rights and removing encryption, rather than forcing it.

You either need to stop worrying about what your customers do with their paid for material, or close up shop because you're too paranoid.

sorry if i posted it on a wrong message board or forum. and im not paranoid. its the policy. im just following instructions. and thank you for your time

[deadrats]

hi,
i work for a company that has a video selling on the internet. one of our subscribers change her computer. so we transferred her license to the new computer. we have to remove the existing license on the old computer. we already rename the old drm and she has a new drm on the folder but she can still view the video on the old computer.

what should i do so we could remove the license on the old computer? she's using vista.

thanks.

oh my God, no!!! are you telling me that this bitch, actually has 2 copies of the video she paid you for, what a ****!!!

i say you contact the local sheriff's department, break down her door and then break the old computer over her ******* head, that will teach her a lesson she will never forget, as well as sending out a strong message to the general public that your drm is not to be fucked with.

[Supreme2k]

On a related note, how do you know that she can view the video on the old computer?

You say that you're "just following instructions (orders)", but what you're doing is very intrusive.
What I mainly meant was, not that you are necessarily on the "wrong" message board, but that you are on one at all. Don't you have a department or people within your own company that handles these things? As I (and others) have said many times before, we are not your personal tech support, nor are we your copyright enforcers.

[aquiintac]

On a related note, how do you know that she can view the video on the old computer?

You say that you're "just following instructions (orders)", but what you're doing is very intrusive.
What I mainly meant was, not that you are necessarily on the "wrong" message board, but that you are on one at all. Don't you have a department or people within your own company that handles these things? As I (and others) have said many times before, we are not your personal tech support, nor are we your copyright enforcers.

we have customer support. they are the ones talking to the subscribers. after transferring the license to the new computer and renaming the drm to old drm on the old computer, the subscriber can still play the video when the customer support asked her. they asked me for other ideas. and i suggested to delete the drm folder but make sure that there are no other license that will be affected and update the drm. i'm looking for other ways, in case this solution don't work.

thanks.

[Supreme2k]

Still, that is too much micro-management. She paid for the files, so she should be able to view them on her computers. It's not like other people on BT or limewire can view them. Just assume that your customer has good intentions, since she actually paid for the video, and leave it at that.

[redwudz]

deadrats, your type of language is not welcome here. Further demonstrations of this may earn you a 'yellow'. Please read our rules before posting. Keep it civil, please.

Moderator redwudz

[Noahtuck]

deadrats, your type of language is not welcome here. Further demonstrations of this may earn you a 'yellow'. Please read our rules before posting. Keep it civil, please.

Moderator redwudz

Now now now... don't make me pull up a couple of old threads 8)

Even one or two from our fearless leader

[jman98]

Gotta agree with Noahtuck on this. No offense intended towards redwudz at all, but I've had people say some pretty strong comments personally directed at me that were at lot worse than this stuff and nobody got warned on that. If you're going to go down this path, that's fine, just be consistent from now on about it is all I ask.

With regards aquiintac and his "problem", I would suggest that you just forget about it. If you really and truly believe that this customer should buy TWO copies of your video to play on 2 PCs, well, you are not in touch with reality my friend.

A few years ago I bought a Russian<->English translation program for my PC. I can read and write Russian relatively well, but not fluently. My purpose for the program was to do very quick translations of some email in Russian to English, which I always read myself against the Russian original to check for translation mistakes, which there always were. However, I had use for the English translations, so the program was good enough for my needs. I also used it to spell check Russian language email I sent out prior to sending it because misspelled Russian words won't translate into English correctly. For my particular needs, it worked pretty well. Then one day my PC (running Windows 2000) just went to hell and got horribly corrupted and I had to reinstall from scratch. After reinstalling the translation program, it refused to start because I couldn't authorize on the internet. I got in touch with the company that sold it and they told me that it was too bad, so sad that I reinstalled Windows, but they would NOT UNDER ANY CIRCUMSTANCES enable me to re-use my old version of their program on a new install and if I wanted it, I had to buy the newest release. I was very angry about this, but I decided to comply and I bought another copy. Of course, about 1 year later Windows craps out on me and it's reinstall time and I thought that I just could not keep rebuying the program every year because Windows sucks so bad that I keep having to reinstall it. So I never bought the program again. I used the free translator Babelfish and while Babelfish is inferior to the commercial program I had used, it's free and I can use it all I want after reinstalling Windows. That company has lost my business forever because they made it clear to me that they considered anyone who asked to reactivate a program to be a thief who was lying and trying to get it for free. aquiintac, if you want to go down this path about worrying about ONE customer who can play ONE video on 2 PCs and thinking that you're losing money, well, you and your company have problems and I wish you a lot of success with that attitude.

[filmboss80]

A great irony is that the OP is in the Philippines -- one of the bootleg movie capitals of the world. You can go to just about any open market there to get a copy of a Hollywood movie as it's just being released in the US. (I don't know how they do it.) I nearly spewed my coffee when I saw where the OP is from. Hell has frozen over; they are worried about copyright infringement in the Philippines! LOL!

Oh, and about the potty-language issue. Though it cannot be perfectly enforced every time, it is still a good policy. There is no reason why civility should break down on a first-rate forum like this.

[Supreme2k]

Actually, the warning from redwudz is is kind of a "final straw" from multiple recent posts, not from this single post.