Recovery Files/Blue Screen Of Death!

[Squid_uk]

Hi peeps!

Im posting this on behalf of a friend.

My friend seems to be suffering from the quite common 'Blue Screen Of Death' on her XP Dell Laptop, the error that she gets is:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation, or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x822DA8D0, 0xC0000102, 0x00000000)

When starting up the laptop up you get the message about windows not running correctly, please choose from the following, safe mode, last know good config etc. No matter which one is chosen the Blue Screen still appears.

So i tried booting from the Dell XP disk that came with the system this works ok I can get as far the recovery console where I select Repair, choose the partition and it ask for the Admin password (this is where we get stuck), only problem is my friend doesn't know the password! Is there anything I can do here?

Also just to let you guys know we are not trying to save the laptop we just want to recover some of the files (photo, docs etc) from the hard drive is possible!

[jagabo]

Boot a linux CD with NTFS and USB thumb drive support. Drag and drop whatever files you want from the hard drive to the thumb drive.

When you're done, try a Windows repair reinstall (not recovery console). You'll probably be able to get the system up and running just as it was with most programs and data intact.

[Squid_uk]

Ok that sounds easy enough, will a USB WD Passport Drive be suitable?

EIDT: ALso is there any particular Linux CD I should obtain?

[TBoneit]

http://forums.techguy.org/windows-nt-2000-xp/567245-solved-stop-0x00000024-0x00190203-...x82eca898.html

Is petty much where you're at.

Have you tried just hitting enter at the administrator prompt?

There is software that can be used to clear the passwor, a search should find it. Sometimes XP just needs chkdsk to be run to fix the problem.

[Squid_uk]

Yeah I managed to find that one out by accident, I have tried all the chkdsk commands such /f /p fix boot etc but still no joy!

[MJA]

Ok that sounds easy enough, will a USB WD Passport Drive be suitable?

EIDT: ALso is there any particular Linux CD I should obtain?

http://ubuntu-rescue-remix.org

Most recent distros should be able to handle NTFS

https://help.ubuntu.com/community/DataRecovery

[jagabo]

I just tried an Ubuntu 8.04.1 boot CD that I had sitting around. It automatically mounted the Windows NTFS boot drive and a FAT32 USB thumb drive and could read and write to both.

[aedipuss]

to recovery the admin password you might try this-

http://ophcrack.sourceforge.net/

get the self booting iso livecd image

[Squid_uk]

Ok guys i've managed to get the system to boot from Ubuntu CD but i dont have a clue where to start!

I options i have are

1: Start the defult live system
2: Run memtest86+
3: Boot from the 1st hard disk

[jagabo]

1 will boot linux from the CD

[jman98]

Squid_UK - I'm guessing from your posts that you don't know Linux. If you were experienced with Linux, you would know what to do. You're not really going to be able to wing this or figure it out on the fly.

My advice would be to do a search on:
Trinity Rescue Disc
They make a Linux distribution specifically designed for problems like yours. And they have some docs that explain what you have to do to clear the password. I've used it before and it works. I do know quite a bit about Linux, but I think if you use Trinity and read the docs and forget about Ubuntu that you might be able to do this yourself.

[jagabo]

Squid_UK - I'm guessing from your posts that you don't know Linux. If you were experienced with Linux, you would know what to do. You're not really going to be able to wing this or figure it out on the fly.

I disagree. Anyone who's used a windowed operating system should have no trouble figuring out how to get the hard drive and a USB drive. The drives are mounted automatically.

[Bjs]

Nuke those passwords , go here > http://home.eunet.no/pnordahl/ntpasswd/

Very easy , just read things before making choices.

As for the other issue you may wish to try advanced windowscare personal > http://www.iobit.com/

It certainly appears to cure issues with blue screens.

[INFRATOM]

1- Ubuntu is a good option, when computer starts and boots go to places and explore HD .. you could burn straight to cd or if USB connects copy data to USB,
2- reinstall windows without formating, data will not be touched. softwares will not work after that you have to reinstall them. This option will leave lots of residue.
3- take the HD out connect it to another pc via cable connector and adaptors browse and get your data out.
most likely a virus got into the system and it is not easy to cure it. If you connect the HD to another system you can run virus scan. Other thought boot with DR DOS so it reads NTFS and run trend micro dos version of latest virus scanner , its free to download at Trendmicro.
I had a client had the same problem it would cost her a lot to repair windows of an old laptop. She bought a new laptop. If you go to geek squad couple times you might as well buy a cheap laptop. And reformat and install windows on the old laptop as a weekend project. Having a backup is the ultimate savior.

[Nelson37]

Problem is being vastly over-complicated.

Knowing the age of the laptop would be helpful, this is an indicator of whether HD replacement is warranted.

A simple repair installation of Windows should solve the problem, leaving all files AND SOFTWARE intact and useable. That woule be the SECOND "repair" option, not the first, "recovery console" option. You only need the Linux disk if there are no Windows installations detected, even then a "new" install would leave data files intact. This would not be a good sign for the hard drive, however.

[Squid_uk]

Ok guys, thanks for all of your time and effort in posting you ideas for me, just to let some of you know I have already sorted the password problem, im now working on trying to retrieve the data stored on the drive.

As most of you guessed I have no experiance with Linux at all.

Jagabo I tried that option with Ubuntu but all I get is a black screen with loads of information scrolling, which then stops with a command prompt saying 'To run a command as an admin (user "root), use "sud <command>". See "man sudo_root" for details.

ubuntu@ubuntu:~$

Then nothing seems to happen!

Bjs I tried advanced windowscare personal but that only seemed like something to clear viruses, adware, malware etc.

I also tried the Ultimate Boot CD which came with a software called HDClone (free version) which seemed quite good, so i plugged in my USB external drive and chose the source drive to clone then selected the USB drive as the destination but i recieved a windows that said USB drives cannot be used with the free version please upgrade, so I visited the HDClone website and it said that the free version was USB compliant so I d/l this burnt the boot CD and tried this but the USB drive was not even listed as recognized so I upgraded to the basic edition and still the same problem!

Infratom I looked at re-installing windows but I cannot get the option to do it without formatting.

[jagabo]

Jagabo I tried that option with Ubuntu but all I get is a black screen with loads of information scrolling, which then stops with a command prompt saying 'To run a command as an admin (user "root), use "sud <command>". See "man sudo_root" for details.

ubuntu@ubuntu:~$

It wasn't able to boot to the GUI for some reason. Did you download an older version? I booted the 8.1.0 CD this morning and got five choices (after a language selection):

Try Ubunto without any change to your computer
Install Ubuntu
Check CD for defects
Test memory
Boot from first hard disk

The version I booted the other day was a little different but the gist was the same.

[Squid_uk]

Right peeps thanks to all your help I have gained some ground!

I downloaded the newest version of Ubuntu burin the iso and booted it in the system, I got the options of language and then the options Jagabo has stated above, so I chose 'Try Ubuntu without any change to you computer', then..........the desktop appeared! WOOOO! I have managed to find the files/folders on the systems drive! So i reset the system because I couldnt access the USB Drive kept getting the message 'Unable to Mount The Volume'.

Now of course this wouldn't be fair if I didnt stumble across another problem......the bloody thing won't let me access the drive I could earlier!!! ARRGGHH!!

I get the same message 'Unable to mount the volume' when viewing the detail of the message this is what i get:

$LogFile indicates unclean shutdown (0, 0) Failed to mount '/dev/sda': Operation not supported mount is denied because NTFS is marked to be in use. Chose one action:

Choice 1: If If you have Windows then disconnect the external devices by clicking 'Safely remove hardware' icon in the Windows taskbar then shut down Windows cleanly.

Choice 2: If you dont have Windows then you can use the 'force' option for your own responsibility. For example type on the command line: mount -t ntfs-3g/dev/sda2/media/disk -o force Or addedthe option to the relevant row in the /etc/fstab file: /dev/sda2/media/disk ntfs-3g force 0 0

I also noticed that I leave the message Unable to mount fo ra few seconds this will pop up!

DBus error org.freedesktop.DBus.Error.NoReply: Did not recieve a reply. Possible causes include: the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

I get both these message for either the HD or the USB HD.

[Bjs]

You might try the external in another system , mount then run scandisk on it, followed by clean unmount.

Other possible method is by using a bootable live xp cd > http://www.nu2.nu/pebuilder/ which all good techs should have in their trouble shooting kit.

Note: use "registry fix" and "system optimiser" options in advanced windowscare personal only.

[jagabo]

Choice 2: If you dont have Windows then you can use the 'force' option for your own responsibility. For example type on the command line: mount -t ntfs-3g/dev/sda2/media/disk -o force Or addedthe option to the relevant row in the /etc/fstab file: /dev/sda2/media/disk ntfs-3g force 0 0

So did you try it? Applications -> Accessories -> Terminal, then type the indicated command. You might have to add "sudo" before it, not sure:

sudo mount -t ntfs-3g/dev/sda2/media/disk -o force

[Po|arbeaR]

Did you ever get into the recovery console and run a chkdsk? In my opinion you are taking the LOOOOONG way around on this issue. The stop error you are getting 0x00000024 is either a driver issue with the NTFS.sys file or disk corruption. If you can get into the recovery panel run a chkdsk [drive:] [/p] [/r] and let it run and correct the errors (if possible) on the HDD. THEN you should be able to boot to the OS and recover your data. Let us know of your progress.

-PB

[Squid_uk]

Bjs I tried the USB HD in another system and it works fine infact it did work in the knackered laptop while trying to use CloneHD. I also gave the bootable live xp cd a go but for some reason when the ISO images is created nero will not recognise the format.

Jagabo I tried what you suggested and it come up with a load of code and more command prompt which really confused me (doesn't usually take much)

Po|arbeaR I had already tried both the options you suggested but to no avail! But thanks anyway!

[lacywest]

How about just saying F___K it and reinstall WinXP again ... easy enuff for me ... I've plenty of Dell WinXP CDs laying around ... Home and Pro editions.

If there is stuff on the harddrive to keep ... take the hard drive out and mount it in a USB drive connection ... they do make USB hubs for laptop drives. You can then save the files your friend doesn't want to lose.

[Nelson37]

Is there some good reason you are not using standard tools to solve the problem instead of one of 67 possible versions of a tool about which you have no knowledge whatsoever? Screwing around with Linux when you don't much understand it can quickly multiply your problems.

You just said you had tried CHKDSK, though you never mentioned it before. You state you tried a re-install but there was no option without formatting.

Do you have a Dell "system recovery" disk or a "windows XP re-installation" disk? Both should have a re-installation option, everyone I have ever seen does.. If there is a Windows partition detected, which you earlier stated there was, a repair install should solve the problem. Even a new installation without a format should make files available.

At this point, options seem limited. You can get an adapter to hook the laptop HD to a standard desktop PC for less than $20.00. Files easily copied.

[Squid_uk]

Think my easiest and cheapest option will be to try and get an adapter, the drive is a Samsung SATA 60GB Model Number: HM060HI, would i've had a look on google and found some listings on ebay, http://cgi.ebay.co.uk/USB-2-0-to-IDE-SATA-2-5-3-5-Hard-Drive-Converter-Cable_W0QQitemZ...ayphotohosting would this be the adapter I am looking for?

[lordsmurf]

Think my easiest and cheapest option will be to try and get an adapter, the drive is a Samsung SATA 60GB Model Number: HM060HI, would i've had a look on google and found some listings on ebay, http://cgi.ebay.co.uk/USB-2-0-to-IDE-SATA-2-5-3-5-Hard-Drive-Converter-Cable_W0QQitemZ...ayphotohosting would this be the adapter I am looking for?

I have one of these, the ANTEC brand. It does everything but read/format unformatted drives. Works well enough.

[filmboss80]

I wish I had been able to post this earlier, before you went through all those crazy steps. This may be too little, too late, but for the future, copy the absolutely invaluable info from this link:

http://webcast.broadcastnewsroom.com/articles/viewarticle.jsp?id=8658-1&afterinter=true

This is the very best Windows XP salvage solution I've ever seen for making a full recovery without a recovery disc.

[Number Six]

Good stuff filmboss80 - this is sort of like a manual version of the old SCANREG /RESTORE command in Windows 98 that saved my butt many times in the past

I am going to bookmark this and print it out later, but I hope that I never have to use it

[Nelson37]

The USB connector might be a good way to go, if for some reason you want to limit your options and not be able to run the full range of operations on the drive.

Or, you could get an adapter that lets you treat a laptop drive exactly like a standard drive in the desktop, so that ALL operations are possible.

[Squid_uk]

UPDATE!

Hey guys!


Well I went ahead and bought a USB 2.0 to SATA IDE Cable Adapter, plugged the drive into plugged in the power etc, My PC recognised the drive, installed the drivers and said that the hardware was ready to be used! So I go into My Computer and notice that I have and extra drive (the one from the laptop) I go to open it to explore the files and...............F/: is not accessable! The file or directory i corrupted and unreadable!

I think now I can accept that this drive is dead! Agreed?!