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There seem to be a lot of us with this issue. Mine WAS intermittent, some files and not others even if converted at the same time – AVI files that were perfect elsewhere – some simply would not have sound on my USB stick. I did all the testing, converting, etc. Nothing worked. Then it occurred to me that I use that stick a lot. I took the videos off, reformatted the stick all the way - zeroing it out. Put all the same files back on and they now all have sound. Not sure why, but if a video file needs to be broken up on the stick, maybe the machine, unlike the computer, can't connect the sound file. Now I simply reuse the stick until one pops up without sound and reformat – end of problem.