Dell said a dead pixel is normal

[SingSing]

Where is that dead pixel ?

If it is in a place that is in direct view of the user, then you are going to get mad, else....

Note: One of my dell 22" has 4 stuck pixels, but they are all at the lower left hand corner, so they did not eik me.

[moviegeek71]

Top center, right in my face.

[thecoalman]

I'd suggest trying the "massaging" technique. My warning about breaking anything is just me being practical. Most of the people that I've seen post about it were successful doing that and I haven't seen anyone post that it screwed anything up.

[moviegeek71]

Thanks for the suggestion and sorry I haven't replied but I've tried that every day since it was posted. I'll continue to try it and keep my hopes up.

I know it's only one pixel but I've always liked Dell because of the quality and am completely surprised by this and their lack of help.

[TBoneit]

Dead I can tolerate, Stuck on I hate.

Return the monitor and move on.

Don't waste time trying to get them to Exchange it. Before you know it you won't have any returnability and they won't fix it under their dead pixel policy.

[moviegeek71]

Dead I can tolerate, Stuck on I hate.

How do I know the difference? Since it's bright blue and not black I'd assume it's the latter.

Return the monitor and move on.

I bought it on eBay, the seller is telling me to return it to Dell.

[videobread]

I've had two dead pixels on a 23" Westinghouse, but they both "came back to life". I have not had a problem since. I don't know why.

I don't buy Dell. I have had bad video cards on Dell and know three people who's HD's went out. I have found that Dell buys low bidder components and then offers a warranty. I don't want the problem in the first place. The pixel policy is just not acceptable from a reputable company, but I don't consider Dell reputable. In my opinion, they are just a low cost volume marketer.

I swear by HP workstations. I currently own four HP workstations with dual HD's. I also bought one for my son and one for my daughter. HP workstations are affordable and super high tech. The latest Intel chip sets with fast bus speeds, etc., - professionally designed. You won't find them in retail stores. Take a look at hp.com

[TBoneit]

Dead means always black. Stuck on could be R G or B color.or any sahde inbetween. It is much easier to miss a dead pixel then a bright spot glaring at you.

[RabidDog]

If you try massaging it you may be able to move it out towards the edge of the screen . This does require a lot of work and a steady hand.. at first it will appear not to move, but if you rub it from different directions you should dislodge it. Then gently push it out to the edge of the screen.

[DereX888]

LCD mon (or tv) is the only product I always advise my friends to actually buy the extended warranty (if the store doesn't have "no questions asked refund/replacement" policy, which anyways usually is waived regarding LCD products).


My first brand new iPAQ PocketPC had a dead pixel almost exactly in the center.
Of course HP didn't want to replace it, not unless there were more of them (5 or 8 IIRC,)
I had to resolve to different ways and have it sent to them broken the way it looked like manufacturing problem just to enforce my consumer rights to have working product in exchange for my monies - it really was the only way to receive working product as replacement. So ridiculus.
As consumers we have right to receive problem-free product, and monitor's dead pixel (or any device's with a screen) is equal to broken device; it is not not like scratch or missing screw on the bezel or something - it is THE most important feature of the monitor since we buy them only to look at their screens! I never understood how they can get away with it, and there never was any class-action suit against them IIRC.

[moviegeek71]

I know it's only one pixel but I've always liked Dell because of the quality and am completely surprised by this and their lack of help.

Now make that two bad pixels, the bright blue one stuck on (top center) and today I now have a black one that is dead (lower right).

[jagabo]

If you're lucky enough more will go bad soon and you can exchange it!

[DereX888]

If you don't know how to make it appear with more dead pixels just search the web... simplest is using distilled water poured through vents to fry it - but I don't recommend it since you may fry yourself if you pour it onto power supply
Anyways, search the web.
There is no shame in doing so. If a company can't give you properly working product while they took your money - any trick to get your money back or force them to exchange the product is as good a remedy for their worthless "warranty" as any other.