Pressing Capture Button Freezes Program

[Mengsk]

I am trying to capture videos using Pinnacle Studio 8 the program I've been using for 5 years. The problem is the program freezes on my new computer when trying to capture, not only Pinnacle but other software programs that capture. In short, the capture button on any program freezes, but I can edit videos.
I tried this program http://www.winavi.com/en/download/download.htm
and didn't even let me try to capture. When I installed the program the first thing it said when it launched was something about my device being abend. Then another error saying it failed and I cant see video preview.

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System Information
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Time of this report: 5/20/2008, 21:28:39
Machine name: -----------------
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DM051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel® Pentium® D CPU 2.66GHz
Memory: 1022MB RAM
Page File: 557MB used, 1901MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

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DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

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DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices
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Card name: RADEON X600 256MB HyperMemory
Manufacturer: ATI Technologies Inc.
Chip type: RADEON X600 (0x5B62)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5B62&SUBSYS_06021002&REV_00
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6561 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/3/2005 21:10:38, 205312 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/3/2005 21:10:18, 1273344 bytes
Device Identifier: {D7B71EE2-1822-11CF-136A-0826A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x5B62
SubSys ID: 0x06021002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.

[Mengsk]

I installed a new Video Card and uninstalled the old one. The new card is working though I cant seem to find a good resolution I'm trying 1152x864 now, but its not clear picture, the words and everything are blurry. Anyway back to the original problem. I tested the capture again and still same result. I have zero ideas left, I am willing to try anything.

[redwudz]

Maybe I'm missing something obvious, but I don't see a capture card listed there, just a display card. Can you give the exact brand and model of your 'capture card'?

What type of computer monitor are your using, LCD or CRT? LCDs have a 'native resolution' at which they work best. All other resolutions will tend to be 'blurry'. CRT monitors are more flexible, but will benefit from using a higher refresh rate, IE more than 60Hz. 75Hz is a good choice, higher if your monitor and CRT will allow. LCDs work best at 60Hz for the US.

And welcome to our forums.

[Mengsk]

This is the product I have:
http://www.zdnet.com.au/reviews/software/graphics/soa/Pinnacle-Studio-MovieBox-DV/0,13...0280441,00.htm
I guess its called Moviebox DV
I have a LCD monitor.

I just installed this Video Card

Card name: NVIDIA GeForce 8600 GT
Manufacturer: NVIDIA
Chip type: GeForce 8600 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0402&SUBSYS_C7503842&REV_A1
Display Memory: 256.0 MB

[redwudz]

Thanks, that info helped.

Use only the native resolution of your LCD monitor for best picture. I have a 22" wide screen LCD and it only works properly at 1680 X 1050. All other resolutions are blurry. Leave the refresh at 60Hz. I would also enable 'Clear Type' fonts as your system fonts as they are designed for LCD use. Type ' clear type ' into your OS help and support box to search for info on setting up and adjustments.

Are you using the USB or FireWire version of that capture device? I'm guessing USB. When you plug in the USB do you get a 'ding' from the OS or a bubble that says the device is connected? Does it show up in the Device Manager in your Control Panels? Have you tried other USB ports? Have you tried it on a different computer? Tried a different USB cable?

[Mengsk]

The highest resolution is 1280x1024 on my settings, but it does look clear now with that setting. I guess I'm still not used to my new graphics.

Its through firewire. It does recognize the capture device and I can use the program with no problem until I try to capture. Everything works fine on my older computer, but when I got this new computer the program had this problem from day 1. I haven't run across any other video problems with this computer. The only thing semi-related was when I was playing a newer video game Command & Conquer 3 I had a lot of problems with my game closing on me during big battles and I had errors from that then my hard drive crashed. I didn't dare to try it when I got my new hard drive but I played Warcraft 3 without problems.

[redwudz]

FireWire is much better. I would try WinDV and see if you can do a transfer with it to your hard drive. DV is a fixed format, basically the same frame size as DVD and same framerate. With DV, it's not really a capture. More like a data transfer from one device to another. DV is already digital, so it doesn't need a conversion as in a capture. I use a Canopus ADVC-100 analog to DV converter that is similar.

If WinDV doesn't work either, I would try the device on a different computer. If your FireWire connection is on the motherboard or on a audio card, a very few of them have problems. If you have a free PCI slot, you could try a add-on FireWire card. Though it sounds like your existing FireWire connection is working. It may still be a software problem.

Some video games take a lot of CPU and graphics card power. Usually you can set the framerate or video game settings to lower quality and if it plays without crashing, that may be all that's involved.

Your LCD monitor is probably a 17" model. 1280x1024 is a common resolution for that size. If you go into your video card settings, you could also do some 'fine tuning' of color balance, contrast and brightness and other settings there. Usually the default settings are fine. You can also make adjustments on the monitor itself, but again, default is usually fine.

[Mengsk]

I just discovered something that may help you guys help me. Though my computer does recognize my firewire and I can select moviebox dv settings, when the firewire is plugged in and I press capture the program freezes and will only unfreeze when I unplug the firewire. I can hit the capture button all day without the firewire plugged in, obviously though I am unable to use moviebox dv settings.

[redwudz]

Is the FireWire cable detachable from the moviebox? If so, you might try another cable. I would also inspect the cable ends and the sockets very closely to see if there might be some damage to them. And if you have a friend with a DV camcorder, you might try that to see if the problem is in your computer or connectors, or your external box. Having the computer recognize the DV device seems the most common problem reported with DV transfers. But what you are describing is seeming more like a connector, device or software problem.

BTW, have you tried WinDV and gotten the same results?

[Mengsk]

I tried WinDV and same things occurred. I dont have a problem using the equipment on my other comp. I could try to see if my friends external hard drive is able to transfer files through firewire, would that be a good test?

[redwudz]

Using a hard drive with FireWire should test the FireWire data transfer part of it. If that fails then you may have a problem with the FireWire port on the computer. If the drive works, a camcorder would be the next thing to try as that would give you a DV stream. If all that fails, I would consider getting a PCI FireWire card, I'm not sure of another way to diagnose it.

[Mengsk]

I bought a USB capture device (Dazzle DVD Recorder) and I was able to capture from my xbox. Now I got a new error which I dont know if its from the program or what. I was looking in the folder where my captured videos go and making sure they worked and they did but when I go in the folder I get an error that makes me close the folder but I ignored it and clicked on another video then I got a blue screen error.
"A problem has been detected and windows has been shut down to prevent damage to your computer."

I dont know if you need the error numbers but I wrote them down anyway.


Technical Information
Stop: 0X0000008E (0XC0000005, 0XBF2AD385, 0Xf407CB2C, 0X00000000)
NV4_disp.d11 - Address BF2AD385 base at BF012000 Date Stamp 481C0584

Beginning dump of physical memory
Physical memory complete

[themaster1]

I was looking in the folder where my captured videos go and making sure they worked and they did but when I go in the folder I get an error that makes me close the folder but I ignored it and clicked on another video then I got a blue screen error.
"A problem has been detected and windows has been shut down to prevent damage to your computer."

Your captured file is probably corrupted which causes troubles for the preview (if u know what i mean) you have to disable this option but i can't remember how now.Google is your friend.

edit:
i remember now (because i have noted it somewhere )

go to: start>run & type in: REGSVR32 /U SHMEDIA.DLL

hopefully that'll solve your problem

[Mengsk]

got the blue screen again.