Any suggestions? Need new host as my current one has become ridiculous. CPU usage is through the roof for no reason and there support staff is less than helpful to say the least. Here's an example:



Mr. xxxxxxxxxxxx,

You can monitor your resource usage from your monitor tool in your
control panel. I've notice that you are exceeding your CPU time usage
and you mentioned that you haven't changed anything recently.The CPU
usage can't be explained only with a script issue it may be caused by
blogs, galleries etc. In this case will be wise to implement robots.txt
file in your hosting and by doing so prevent search engines crawlers to
go thru your pictures.If you have a lot of pictures or big pictures,
this could be the main reason for your CPU time over usage.Unfortunately
we can not go over and revise your page and how it is setup because this
will involve checking on the coding, the structure of the site and other
add ons such as forums, blogs or forms.This whole process will take time
and resources and unfortunately revising of the code is considered as
paid support.

Regards,

xxxxxxxxx xxxxxxxxxxx

Need More Info? Please visit our extensive Knowledge Base







>
> Server : xxxxxxxxxxxx
> Registration # : xxxxxxxx
> Current Plan : xxxxxxxx
> Username : xxxxxxxx
> Overuse : 38min CPU time daily
>
> I've been attempting to correct this myself but cannot get any answers
> from your support staff so I'll explain it one more time. First I'm
> aware the current plan is not going to meet my needs. However the CPU
> usage is astronomical and doesn't make sense. I'll give you a timeline
> of events and you can confirm this yourself if you wish.
>
> In Feb of 2007 I served 167,743 pages, the cpu usage was 43.85% .
>
> In June of 2007 I served 77,962 and used 27.60% of my alotted CPU.
>
> In July I switched to PHP5 in the hosting control panel, servesd
> 84,482 pages only 10,000 more than in June but the CPU balloons to
> 55.40%. This I think is important and where things go wrong. I've
> since returned it PHP4 and that hasn't helped.
>
> In September 2007 I served 119,871 pages nearly 50,000 less than in In
> Feruary yet the CPU usage is now at 105.67%.
>
> I must emphasize that there was no major changes that I can remember
> to the scripts between March and Sept. that I'm running. The only
> major change was switching to PHP5 . Just to add I've been trying to
> fix this myself long before this notice came, by removing features on
> my forum but all to no avail. Historically the SQL queries were always
> a higher percentage than the CPU right up until I switched to php5.
>
> I've requested information more than once as to exactly what is using
> all this CPU because I don't have shell access to get it myself.
> Without knowing what the problem is I can't slove it.
>
> As I said I'm willing to upgrade and it appears that I have too
> however I do not simply throw money at problems. I attempt to solve
> them and in this case it doesn't look like throwing money at it would
> even help. Something is definitely wrong and I think it's wrong on
> your part cosidering all the above information. I've been a customer
> for well over 5 years, if I cannot get any assistance in solving this
> I'll be switching hosts.
And better yet:

Dear customer,

We are writing you regarding TID 200817. Our administrators
explained that the reason for the abuse is in your php
scripts.

Sincerely Yours,

xxxxx xxxxxx
No shit sherlock, that was after asking specifically for the top ten scripts broken down by percentage.

While on the subject anybody else running a forum and what's your CPU usage vs. your Sql queries? IO know this would be relative to the setup and CPU itself but currently I'm using up around 100% of the SQL limits but the CPU is up around 250%. As I mentioned in the email above the CPU was always lower than the SQL. It cannot possibly be the scripts themselves because I haven't made any changes and have even removed some CPU intensive features, even installed phpbb3 as last ditch effort which hasn't helped.

Just to add insult to injury they won't upgrade for just a month even if I lost the money paid for the additional 5 months, I pay yearly so I "have" to pay the entire 6 months left on my plan. WTF kind of bullshit is that? If I was on a monthly plan I could do that... goddamn thieves.

aplus.net .. you've been warned. :P