DVD player software not working.

[copiador]

I upgraded my system from my old system (AMD XP2600, Soyo Dragon mobo, GF FX56000 to a new one (AMD X2 6000+, Asus M2N32-SLI, GF 7600 GT OC). I am running Windows XP Pro SP2 with all the drives updated.

My DVD drive is an old one, Sony DRU-510A 1.1 and came with PowerDVD 4. After installing PowerDVD, it gave me an error message whenever I tried to play a DVD. I tried also PowerDVD6 and gives me an error at the installation at 92% completion. I tried WinDVD and still cannot play any DVD.

The DVD drive is working because I can play DVD with VLC player. But when I use TMPGEnc, it says a DVD player program is needed.

Any ideas?

Thanks.

[Krispy Kritter]

It would be helpful to know the exact errors. Your best bet is to uninstall all of the players. Then choose which software that you want to use (powerdvd 4, powerdvd 6, or windvd). Next install the player of your choice...then post the exact errors and/or symptoms back here. Someone will help you get it working.

[copiador]

The error I get when installing PowerDVD 6 is:

The instruction at "0x7c910e03" referenced at "0xcb84037f". The memory could not be "written".

Click on OK to terminate the program.

The error occurs at 92% during installation.

[redwudz]

Those appear to be memory addresses. Just a guess, but I suspect some other program is using them first and won't let PowerDVD write to the same location. When you upgraded, did you repartition and reformat your boot drive and re-install the OS? Did you install any other DVD player type of programs besides VLC? VLC shouldn't cause any problems.

[dnix71]

From another forum:


Windows Help and support comes up showing this is a windows operating system
error.

Explanation
-------------
The program could not load a driver because the program user doesn't have
sufficient privileges to access the driver or because the driver is missing or
corrupt.

User Action
-------------
To correct this problem:

Reinstall the program to restore the driver to the correct location.
*************

Or check to see if you are logged in as admin.

[copiador]

My HD is not partitioned.

I installed the PowerDVD as administrator.

These are the steps I followed when upgrading my system
-hardwares install
-windows xp pro install
-asus motherboard cd drivers install
-service pack 2 install and subsequent patches
-powerdvd install (whcih gave the error message

No software was installed prior this point.

Puzzling!!!

[Krispy Kritter]

Could be video driver related. I noticed that you didn't (at least it isn't listed) update the video drivers during your install process. Try updating your video drivers and then reinstall. If it still fails and you are using a legit copy, you can get help from the PowerDVD forum.

[redwudz]

I don't think partitioning has anything to do with it, but you do have one partition, or you wouldn't be able to format the drive. BTW, I assume you did reformat the drive. I usually repartition as it only takes a second to remove the old one and place a new one. That way I'm assured that I start with a 'clean slate' when I reformat the drive.

Unfortunately, I don't have any guesses more than Krispy Kritter's idea of a driver problem or even a corrupted install program for PowerDVD. And checking the PowerDVD site might turn up something.

[dnix71]

One more possibility is the Windows Firewall. In SP2 it is turned on by default. That can play havoc with some programs. PowerDVD may be trying to call home to get a license or key or something near the end of the install and it can't get out. You might try turning off the Windows Firewall AFTER disconnecting the computer from the internet and any local network and reinstall PowerDVD. If your browser or internet connect suddenly opens up during the install, then you may have to let it call home.

Microsoft even had to rewrite Diskeeper after SP2 because the default settings prevented MMC from starting and internal port rerouting to run.

The earlier suggestion about updating video drivers is probably the solution, though. With all this DRM sh*t going on now, if the video drivers aren't signed by MS, the commercial stuff may not work.

If you get a message about a specific dll you may need to manually register the driver to the system or system32 folder. This link explains how to do that:

http://consumer.installshield.com/kb.asp?id=Q108199