USB ports or motherboard or both??

[tryintoo]

I have an Intel D101GGC Motherboard with an Intel LGA775 3.0 GHZ processor. They were purchased together on 4/1/2006. All of a sudden all 6 (4 in back, 2 in front) USB ports stopped working. I had a scanner, printer, the mouse and 1 card reader plugged in the back and a card reader plugged into one on the front. My son was using his mp3 player in the other front one - SanDisk- loading some songs on it. After unplugging it the computer wouldn't recognize anything. He said he went through the safely remove hardware steps when he disconnected so I suppose them not working and the mp3 player are not related

I had the yellow exclamation mark beside the Standard Enhanced PCI USB Host Controller and got the message that it could not be started...

Anyway, after uninstalling the controller, re-installing SP2 for XP Home and trying other different things - using diagnostic startup, etc this is what I discovered...

If I disable ECHI in the BIOS all 4 of the back USB ports will work in 1.1 - however neither of the front 2 will work in 1.1 or 2.0.

Can anyone tell me anything else I can try or is this a sign of something more?

Thanks in advance.

[classfour]

sounds like the drivers were uninstalled.

I'd try unplugging everything,

reboot,

then plug in ONE item at a time.

If that doesn't work, go to www.microsoft.com and read the help FAQs

[nic2k4]

Use system restore and go back to a restore point prior to when the problem started.

[redwudz]

Are you still getting the exclamation mark for the Standard Enhanced PCI USB Host Controller?

If not and it's still not working, it may be a hardware motherboard problem. You do have the option of a PCI USB 2.0 card as a workaround if you have a spare slot. I would try that before considering replacement of the MB.

But maybe it is some sort of software problem. This website has quite a bit of info: http://www.usbman.com/index.htm or you can dig around MS: http://support.microsoft.com/kb/312370

[Dubber]

Most likely the driver prob. Go to MoBo manufacturer's website and download chipset drivers for your MoBo and reinstall. See if they have any FAQ's related to the prob.

[Dubber]

Ok, I just looked up Intel's site for chipset, they don't have those. Find your drivers' CD MoBo came with then.

[redwudz]

XP's USB 2.0 drivers are part of SP1/SP2.

[classfour]

Start here:

http://www.intel.com/support/motherboards/desktop/D101GGC/index.htm

Yes, there is a driver for the USB in the chipset driver.

[classfour]

Desktop Boards
Yellow BANG (!) in Device Manager for USB Controller

If you are using the following operating systems, refer to enabling Hi-Speed USB 2.0 drivers:

* Microsoft* Windows* XP
* Windows 2000
* Windows 98SE
* Windows Me

All other operating systems do not provide USB 2.0 support. If you are using an operating system that does not support Hi-Speed USB 2.0, recommendation is to disable feature in the system BIOS setup program. Follow the steps below to disable Hi-Speed USB 2.0.

Disable USB 2.0:

1. Reboot (or power on) system
2. Press "F2" during POST (Power-on Self Test) to enter system BIOS setup program
3. Select "ADVANCED" menu using arrow (left and right) keys
4. Select "USB Configuration" and press <enter>
5. Disable "High-speed USB"
6. Press "F10" to Save & Exit BIOS setup program

Hi-Speed USB 2.0 controllers are now disabled and should eliminate the Yellow BANG (!) in Hardware Devices.

For addition BIOS Setup program configuration information, be sure to refer to the Technical Product Specification for your Intel Desktop Board.

This applies to:
Intel® AL440LX Motherboard
Intel® Desktop Board CA810E
Intel® Desktop Board CC820
Intel® Desktop Board D102GGC2
Intel® Desktop Board D201GLY
Intel® Desktop Board D810E2CA3
Intel® Desktop Board D810E2CB
Intel® Desktop Board D810EMO
Intel® Desktop Board D815BN
Intel® Desktop Board D815EEA/D815EPEA
Intel® Desktop Board D815EEA2/D815EPEA2
Intel® Desktop Board D815EFV/D815EPFV
Intel® Desktop Board D815EGEW
Intel® Desktop Board D820LP
Intel® Desktop Board D845BG
Intel® Desktop Board D845EBG2
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Intel® Desktop Board D845EPI
Intel® Desktop Board D845EPT2
Intel® Desktop Board D845GBV
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Intel® Desktop Board D848PMB
Intel® Desktop Board D850EMD2
Intel® Desktop Board D850EMV2
Intel® Desktop Board D850GB
Intel® Desktop Board D850MD
Intel® Desktop Board D850MV
Intel® Desktop Board D865GBF
Intel® Desktop Board D865GLC
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Intel® Desktop Board D865GVHZ
Intel® Desktop Board D865PCD
Intel® Desktop Board D865PCK
Intel® Desktop Board D865PERL
Intel® Desktop Board D875PBZ
Intel® Desktop Board D910GLDW
Intel® Desktop Board D915GAG
Intel® Desktop Board D915GAV
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Intel® Desktop Board D915GVWB
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Intel® Desktop Board D945GBO
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Intel® Desktop Board D945GPM
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Intel® Desktop Board D945PLRN
Intel® Desktop Board D945PSN
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Intel® Desktop Board D945PWM
Intel® Desktop Board D946GZIS
Intel® Desktop Board D946GZTS
Intel® Desktop Board D955XBK
Intel® Desktop Board D955XCS
Intel® Desktop Board D975XBX
Intel® Desktop Board D975XBX2
Intel® Desktop Board DG965MQ
Intel® Desktop Board DG965MS
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Intel® Desktop Board DG965PZ
Intel® Desktop Board DG965RY
Intel® Desktop Board DG965SS
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Intel® Desktop Board DP965LT
Intel® Desktop Board DQ963FX
Intel® Desktop Board DQ965CO
Intel® Desktop Board DQ965GF
Intel® Desktop Board DQ965WC
Intel® Desktop Board VC820
Intel® DK440LX Motherboard
Intel® JN440BX Motherboard
Intel® KU440EX Motherboard
Intel® LM440LX Motherboard
Intel® MU440EX Motherboard
Intel® NX440LX Motherboard
Intel® PD440FX Motherboard
Intel® RC440BX Motherboard
Intel® SE440BX Motherboard
Intel® SE440BX-2 Motherboard
Intel® SR440BX Motherboard
Solution ID: CS-009021
Date Created: 01-Feb-2004
Last Modified: 16-May-2007

[TBoneit]

I have seen things plugged into the USB kill the USB ports on a motherboard. Happened on a really fancy ASUS motherboard. We RMA'd it, Test, Customer picked it back up and Bam! Dead USB ports again. Once he RMA'd his HP officejet the problem went away. He paid for the third Motherboard he fried the SUBs as he agreed it had to be something on his end. We put in a USB 2 Card and it has been working fine since. We even Sold him a Custom Vista Ultimate system with 4 Gig memory, 2 Hard drives, DVD burner, NVidia Video, Nvidia dual tuner tv card with MCE remote. Strangely enough we had to order Dell 5.1 speakers to go with it as that was what he wanted.

Bottom line something plugged in can kill the USB ports.

[classfour]

It still looks like Intel may know of problems with some of these - see earlier post.

I had a GigaByte board that pulled the same crap, a Foxconn did it on occassion, but I expected it from a $30 board

[tryintoo]

Wow! Thanks to everyone for sending suggestions.

1. I did try unplugging everything and rebooting - no difference. I've uninstalled and re-installed - no difference.

2. There really isn't any software installed for these things - I just either installed drivers - for printer and scanner and XP installed drivers for the rest. Media Player 10 was the software that worked with the SanDisk mp3 player.

3. I have taken out the video and sound cards (now using onboard) thinking maybe the IRQs were conflicting - no change.

4. I do have the CD for the board and did re-install the chipset drivers - no change.

5. I am using XP Home and do have SP2 installed so there should be support for USB 2.0.

6. After everything I have done - I don't have the yellow exclamation mark beside Standard Enhanced PCI to USB Host Controller - but when I try plugging a 2.0 device into the front 2 ports I get the message that the USB Device Not Recognized - I take it across the room to another computer and there's no problem - so it's not the device.

7. If I plug any 2.0 device into any of the back 4 ports the computer locks up.

8. The only thing it will read with ECHI enabled in the BIOS is a 1.1 card reader.

9. If I disable ECHI in the BIOS then it will read everything in all 6 ports, but only at 1.1 speed.

10. I haven't tried plugging the SanDisk back in any of the ports.

I think I'm about out of options other than leave out the video card from the PCI slot and get a USB card that some have mentioned or new motherboard.

Will this card enable all 6 ports to 2.0 or is this a card with openings in the back and that is where I would plug the USB devices? If I lose the ports in the front I might as well go with a new motherboard as that is why I got them to begin with - not having to crawl around behind the computer.

Thanks again for all of the help and suggestions.

[Dubber]

As one more option, you can try updating your BIOS with latest version before you start spending your money...

[redwudz]

The USB 2.0 PCI add on cards I have used have 2 - 6 connections on the rear. A few also have a internal connection that may hook up to your front USB sockets. Most have a regular USB type internal connector, but a few have the type similar to what a motherboard uses for a front socket connection, such as this one from NewEgg: http://www.newegg.com/Product/Product.aspx?Item=N82E16815708001 About $9US.

Just one option.

[tryintoo]

If I consider replacing the motherboard - what are my options?

This motherboard has DDR RAM - will that be a problem to get a board that uses DDR2 to work with this processor and still be able to use my Windows XP without buying another license? I called the place where I purchased it and they said all the boards now are DDR2 - so I'd have to get new RAM and when the RAM and board is changed you would lose Windows XP and have to get a new license.

I have a 400W power supply, an 80 and 250 GB sata hard drives, a floppy drive and one CD/DVD RW drive and the RAM is Corsair 2-512 MB PC3200.

I work with photography a lot and make DVD slideshows using MemoriesOnTV, TMPGEnc 2.5 plus and Tsunami-MPEG DVD Author. No gaming.

I really appreciate the other thoughts all of you have been kind enough to share with me.
Thanks.

[Bjs]

If the board is under warrantee , rma it asap .

Sounds like an apic chipset issue (power management) , affecting the northbridge chipset (video / usb / ect) .

The problem is common where users do not add up all the usb devices , connected to the pc , to find out the total current drawn from the usb system , and overload the usb supply in doing so . Its read the manual or else .

Most motherboards only have a limit max of 1 amp , but newer boards can have up to 2 amp supply , you need to confirm that with the motherboard manual or from online sources .

By overloading the usb current supply , results in damage to the apic chip which controls power management .

It is entierly possible to reinstall the device drivers , and show no conflict , but what you have described is exactly what happens when the apic chipset is compromised .

Do not install the gpu until the board is replaced or risk damaging it as well (premature death by overheating) .

----

For those biulding pcs , a note :

When you start building a new pc , locate the serial on top of your cpu , and write that info down inside the motherboard manual for future reference (I do for all rma work) .

----

See if you can get a replacement through these , would save you the hassles :

http://computers.pricegrabber.com/motherboards/m/14512285/

As for where you bought it from , they should beable to replace it , if they keep messing you about , never go near them again , and advise your friends as well to avoid them .

[redwudz]

If you're not ready to upgrade the PC, I would try the PCI USB 2.0 card. Even the ones without the capability of a front panel hookup will work well enough. You could use a USB hub for that, just place the device by the front of the computer. Or get a USB extension cable.

A USB PCI card uses the OS USB drivers, so it's just plug and play, no software needed.

Most all newer computers use DDR2 RAM. If you decide to upgrade, you would need that, a newer motherboard, and I would upgrade the CPU to a dual core.

[oldandinthe way]

You have a mixture of USB powered and independantly powered devices on your sytem. There is a small chance the problem is your power supply.

[tryintoo]

After looking around at the sites that folks here gave me to look into purchasing the same motherboard I saw that this one has a 3 yr manufacturer warranty. I called the place where I got it and mentioned this fact and they said they'd return it for me for the cost of shipping.

I may attempt putting the new one in - have read up on it and would like to try.

To be on the safe side with the new board, I'm going to "remove hardware" from the USB ports when I'm not using the device.

Thanks everyone for your help and suggestions. I am going to "assume" this will fix the problem and it isn't the power supply. If not, I'll be relying on your expertise and willingness to help others again.

[TBoneit]

keep in mind that removing hardware from the ports when they are not in use will prematurely wear out the physical port itself. I've seen where cheap guy wore out the usb ports on the motherboard because he was to cheap to buy a $20 hub. I suggest that you know what piece of hardware caused the problem, Son's MP3 player.

Only plug that in through a powered USB hub so that the hub acts as a buffer.

I mayself have had up to 6 external hard drives that were in powered enclosures, a laptop drive enclosure unpowered, printer and USB mouse plugged in at the same time.

It isn't the number of devices it is the type of device. Note on my setup only two were powered through the usb ports the rest were slef powered. Never a problem.I have since simplifed my life and only keep one external drive at a time plugged in thesedays.

[tryintoo]

Just to update what the final resolution was. I did order the exact same board online and when it came it was DOA. I thought maybe it was my inexperience so I took it to the computer store where I originally purchased the computer and they too did some tests and it wouldn't even boot. I got it from newegg and they sent me a number and label to send it back and said they will give me a refund.

I also RMA'd the original board, but didn't want to wait for the time to get it and the computer store doesn't carry them anymore, so I went with an asus p5vd2x as I believe it will meet my needs. I am going to try and sell the replacement board when I get it.

Thanks everyone for your help and suggestions. I believe that was what helped me get this resolved to my satisfaction.

[TBoneit]

I'd say that you are dealing with a good store. Their are spending some of their time to handle a manufacturer warranty item that is mosty likely beyond their in store warranty period and only charging shipping.

We do that to where I am. We mave give a 90 day instore warranty and beyond that manufacturers coverage is your responsibility. For example, we won't give 5 years on a seagate ourselves just because Seagate does. But we will help within that 5 years.