I have an external DVD burner, HP Movie Writer dc5000 with a built in capture device. Recently it just stopped working. I would click the icon to open the software and make my selection, and as soon as I chose "Capture" the window would instantly close not launching the Arcsoft software.

Now the weird thing is I KNOW that the video to the device is present due to another function. The burner has a button on top for "Instant Transfer". This is apparently HP software. You need to have a blank DVD in your burner first, then press the button, it will ask you a few setup questions such as how long do you want to record? After that you click ok and away it goes capturing video not directly to the disc, but to the hard drive!

I paid Arcsoft for 2 months of tech support...they couldn't help me. They also don't refund if they can't help...nice huh?

Someone...anyone..........PLEASE HELP!!!!!!!!!!!!