newegg.com?

[wulf109]

I've been buying from newegg for several years and was always happy with their prices and shipping. Lately I'm starting to wonder. I received a memory stick recently in a plain unsealed package. Obviously a customer return they reshipped. No one ships memory unsealed.
then I received a motherboard that had a severely damaged 775 socket and missing some accessories. Are these isolated cases or is something wrong at newegg?

[budz]

It sounds like a isolated case. I've been buying from Newegg for several years myself. Last month I rma'd LG drives and was surprised that they credited me the initial shipping cost I paid and the return shipping cost as well. That's odd they sent you memory in a unsealed package. What brand of memory did you order?

[Ron B]

Newegg sells a lot of OEM stuff, that means no extras, just the plain old part. Never had any issues with them, I buy a lot of stuff there. You can return your things if they are damaged, most items have a 30 day return policy. You have to understand the differences between retail, OEM, open box, refurbished, etc. when you go bargain hunting.

[CrayonEater]

Newegg seems to sell a lot of junk to me. I know a lot of people swear by them but I have had lots of other problems, and I don't think this is an isolated incident at all.

[rumplestiltskin]

Newegg's biggest problem is that they are not training their "pick & pack" personnel properly. About 75% of what I receive from them has been packed inadequately. For example: Often they will drop the item into the bottom of the box and place padding above it. Is it properly padded? Of course not; padding should be on all sides of the product. They did send me four Seagate hard drives in this manner. While all passed initial inspection, installation, and verification tests, two of the drives have been returned as defective to Seagate in the last year. Should I blame Seagate for making bad product or Newegg for shipping it and permitting it to bounce around in the carton?

I think I'll begin rejecting shipments from them that arrive with inadequate packing. Let's see how long it will take them to get smart about this.

(Maybe I'm the one who should "get smart" and simply stop buying from them?)

[wulf109]

The memory I bought was Twin MOS which I've always had good luck with. I found them to be very overclockable. This stick was DDR400 but refuses to run to at DDR400. I kept it and use it a computer that only needs DDR333. I suspect it was a defective customer return.
I now read the customer reviews and if anyone is complaining and returning I don't buy that item.

[fritzi93]

Well, I just had two ASUS LGA 775 mobos that were DOA. Wouldn't POST, nothing. They extended the return period on the processor to 30 days the first time. After the second one, time had run out. When I RMA'ed the second time I commented it would be nice if I could have had the time and working mobo to test the CPU. Don't have another 775 socket to test it on. Tough shit was the gist of the response.

I spent approx $60 bucks in shipping (2-3 day USPS) trying to beat the return period. But shipping between here and California...more like a week each way. Newegg condescended to NOT charge me a restocking fee and credit me $8 bucks for shipping. Gee, thanks a bunch.

I'm more inclined to blame ASUS for all that hassle, but after all, Newegg was selling the junk.

[budz]

Newegg seems to sell a lot of junk to me. I know a lot of people swear by them but I have had lots of other problems, and I don't think this is an isolated incident at all.

I think I'll begin rejecting shipments from them that arrive with inadequate packing. Let's see how long it will take them to get smart about this.

Every online retailer will have their pros and cons. If you don't complain to the online retailer don't expect much in return. I purchase most of my computer components at Newegg.com and have never had a problem in getting a replacement/refund and was even offered credit for shipping costs both ways which I accepted graciously.

wulf109: Is the Twin MOS memory you bought was it OEM or RETAIL? OEM will just be with no fancy box. I've had OEM dvd burners & OEM memory just wrapped up tightly with bubble wrap with lots of peanuts in the box. The memory is always in another smaller box that's put into the bigger box.

[CrayonEater]

I'd rather deal with a vendor with whom I don't have to do returns to begin with.

[redwudz]

At least in my experience, NewEgg has done as well as any other vendor. And any problems have been resolved to my satisfaction quickly enough. I've probably done about a $1000US in business with them in the last few years. If you are having problems with any vendor let them know as soon as possible. The real test is how they deal with a problem after they have been informed.

[Ron B]

I probably spend a couple thousand bucks at newegg every year. They are not perfect, but they have always been fair about returns and exchanges. I would say that newegg and B&H Photo(where I spend thousands more per year) are the only online places I really trust 100%. If you do enough business with somebody, sooner or later there is going to be a problem, like the poster above stated, it's how the problems are resolved that counts. Remember, most of this stuff is made in China, so there is a little travel time before newegg, or any other retailer, gets it.
The packaging materials newegg uses are minimal, but packing and shipping these days is very expensive, they do just enough to prevent damage. I buy lots of hard drives from newegg, mostly Seagates. If a drive is damaged during shipping, it is going to be apparent right out of the box and the drive can be returned. I RMA'd a defective drive to Seagate, they sent it back in a very nice box, but the "Certified Refurbished" drive was DOA, so the packaging is not too blame in every case.
I'm sure there are a lot of people who buy stuff at places like newegg, mess it up by not knowing what they are doing or overclocking or tweaking and burning parts up, then trying to return it saying it was defective, so these things work both ways.

[bigstusexy]

If you have a return period on a product the time is for how long you have to acquire an rma. If you buy something and it has a 30 day warrenty, if you call on day 29 it doesn't have to get there on day 30. They give you usually a week or 10 business days to get it to them.

I've not really had a problem with newegg, their reseller rating is steller and their service is prompt. I'll give it to you on the packing I'd like to see it better but most times my items are packed for shipping in the box it sells in. Now I've got 2 sticks of ram comming, I bought them a few days earlier than the restocking date (auto notify they got a few in everyday) and if its not packaged right or won't negotiate what its older counter parts are set to I'll let you know.

Lastly do remember that there is a difference between problems with the seller and its service and problems with the product.

[fritzi93]

I should clarify what exactly I mean by time running out. They conveniently forgot the previous extension and reverted to the 7-day policy. Heads I win, tails you lose.

When I requested the first RMA, I ALSO requested an RMA on the CPU, as the standard return policy is 7 days. They ignored that in their reply, granted the RMA on the mobo, and an extension to 30 days on the CPU. I thought, okay, if the second one's good, no problem. USPS 2-3 day to ship the return was actually over a week, or rather, they only acknowledged it at that time. When the second one was DOA, I requested another RMA, for both, the CPU as well. Now I'm getting the 7-days return stuff, not 30 day.

Here's the part I was relying on from their reply on 2/2/07:

In addition, we have made any exception to extend your CPU replacement warranty to 30 days. Please have your item replaced and the CPU tested in a timely manner. We will then be able to assist you within the warranty period. Thank you for your understanding and cooperation.


Here's the relevant part of the reply on 2/24/07 to the second RMA request:

We apologize for any inconvenience this may have caused you. I can help you to return this motherboard. However, as for the CPU, since it has expired 7 days refund warranty, we are sorry but we cannot authorize the return.



I have created an RMA # 24360600 for a refund without restocking fee. I have also credited $8 to your Discover account as the reimbursement of the return shipping. It will be credited to your account after the RMA is closed.


I felt I'd been deceived, wouldn't you? Either that, or they're just plain incompetent.

[Ron B]

If I have a problem with newegg that emailing is not doing any good, I call them on the telephone and they've always taken care of it.

[ricoman]

I'd rather deal with a vendor with whom I don't have to do returns to begin with.

That's silly, who wouldn't? Tell me when you find one who never sends out a defective product. I've built 2 whole computers with 4 burners and much other stuff from Newegg, they are the best. RMA's my first burner a liteon 811s after using it for 8 mos. and they still gave me half my cash back. Only other problem was a single memory stick, replaced quickly without a problem. Shit happens with electronics, especially memory sticks. My buddy bought a WD external drive from them last month that didn't work, he swore up and down that he wouldn't buy from them again. He RMA'd it and after talking on the phone they refunded his shipping costs and sent him a new one that works fine. It's not their fault, they are just a store like any other store, they don't make the things they just sell them. If it don't work, return it. What more can they do?

[adam]

wulf mistakes happen with all retailers and in many cases its not even their fault, its the fault of the manufacturer. The measure of a retailer is how they handle problems. Complain, I think you'll be pleasantly suprised how newegg handles it.

fritzi93 contact newegg again and point out the prior correspondence and I can just about guarantee that they will honor that prior 30 day extension. I don't know the context of your correspondence but if your emails didn't include all those sent previously than all the tech is going to be looking at are the dates in their computer. I am nothing short of amazed how good newegg's service is each and every time I deal with them. You need to give them a chance to impress you, keep on 'em.

Also according to Newegg's return policy the warranty period (ex: 7 days for CPUs) is the amount of time you have to file your RMA. After the RMA is approved you have 15 days to ship it there. This is the case even for CPU's. There's really no reason to have to pay for expensive shipping to get it there on time. Also their policy states that neither warraties nor RMA's will be extended for any reason. So they didn't have to extend it at all. But like I said, call them again and they may just cut you a break.

[zoobie]

got my new HDD bubblewrapped in a plain box as I recall...
they're huge...bound to be several complaints

[nicky57]

Newegg is by far the best online retailer for computer parts, great prices, selection and service. No one else comes close.

[budz]

If I have a problem with newegg that emailing is not doing any good, I call them on the telephone and they've always taken care of it.

Which is why I don't do the online RMA form for Newegg.com. I call their customer service to do a RMA. I am very pleased with the customer service I receive from Newegg.com when I submit a RMA. I never had problems or issues with returning computer components.

Now going off topic a bit since we're talking about RMA's. I'm going to be receiving a new 19 inch LCD monitor from Viewsonic because they could not repair my unit within their 15 business days time limit. Now I call that great customer service!!!!!

[fritzi93]

fritzi93 contact newegg again and point out the prior correspondence and I can just about guarantee that they will honor that prior 30 day extension. I don't know the context of your correspondence but if your emails didn't include all those sent previously than all the tech is going to be looking at are the dates in their computer. I am nothing short of amazed how good newegg's service is each and every time I deal with them. You need to give them a chance to impress you, keep on 'em.

Okay, I'll have another go at 'em, this time by phone. Email doesn't seem to be resolving the problem, although I have on each occasion made reference to previous correspondence. (The CPU doesn't concern me much, there would still be recourse with Intel.) Don't mean to rant, I'm just a bit annoyed with them at the moment. :P

[fritzi93]

I don't do the online RMA form for Newegg.com. I call their customer service to do a RMA. I am very pleased with the customer service I receive from Newegg.com when I submit a RMA. I never had problems or issues with returning computer components.

You're right. A phone call sorted things out. I am now suitably impressed.

[Ron B]

Don't feel like the Lone Ranger. I bought a 22" widescreen LCD at Circuit City yesterday, got a monitor with a huge bright spot right in the middle of the screen. Took it back and exchanged it for one with a half dozen stuck/dead pixels right in the middle of the screen. Looks like one more trip back to ye old electronics store.
I like newegg, but like in the case of these LCDs, I wouldn't buy from them because I assume I'll have to try two or three to get a good one. I've bought five LCD monitors, four have been bad out of the box. That's f'ing lame if you ask me.
Gotta do the dance.

[ricoman]

I don't do the online RMA form for Newegg.com. I call their customer service to do a RMA. I am very pleased with the customer service I receive from Newegg.com when I submit a RMA. I never had problems or issues with returning computer components.

You're right. A phone call sorted things out. I am now suitably impressed.

Glad you got things sorted out. They make an effort to please unlike some sites.

[Super Warrior]

I Love Newegg! Great stuff and very convenient, especially with returns.

If you have a problem, just return it in exchange for a New/undamaged product.

[budz]

I don't do the online RMA form for Newegg.com. I call their customer service to do a RMA. I am very pleased with the customer service I receive from Newegg.com when I submit a RMA. I never had problems or issues with returning computer components.

You're right. A phone call sorted things out. I am now suitably impressed.

That's great you got it all worked out with Newegg.