CAUTION . . . . . Zone Alarm BSOD (Solved.....???)

[Mr. Dweezel]

I fired up a spare PC that I have and noticed Kerio was outdated. I uninstalled it
and downloaded Zone Alarm from here.......

CAUTION.......
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http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp
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Installed and re-booted and then was faced with the BSOD.

I was going to format and reinstall Windows anyways, so I did.

After the new install of Windows I installed the same Zone Alarm file. Same BSOD.
Formatted and installed Windows and Zone Alarm again and same BSOD.

I found some info about the BSOD here.......

http://forum.zonelabs.org/zonelabs/board/message?board.id=win_za_msgs&message.id=15174

Fortunately the BSOD was on a PC that I can experiment with.

Here's some of the info if anybody wants it. I did a quick check and the problem is either a virus
in the ZA file (doubtful) or incompatibility perhaps. I don't have time to check it out so I'll
reinstall Windows again and use a different firewall.

STOP: 0x0000001E

KMODE_EXCEPTION_NOT_HANDLED

ADDRESS BFEDFDBB base at BFED8000

srescan.sys

[MJA]

I use zone Alarm 6.5 no issues at all.

http://www.download.com/3000-2092-10039884.html


check this link about the error you got.

http://support.microsoft.com/kb/307128

[Mr. Dweezel]

Thanks for the link MJA , but I'm using Windows 2000.

The main reason I posted was to prevent others from losing all of their data.
I was using a PC that doesn't have any important files so I didn't lose anything
of value.

I did notice "older version of the Advanced SCSI Programming Interface (ASPI)" in your link.

When I have time I'll get the BSOD again and try to solve it!

[MJA]

did you try to remove ZA in safe mode ?

[Mr. Dweezel]

did you try to remove ZA in safe mode ?

Okay, you got me motivated!

This mess started yesterday. I'm reinstalling Windows now and I was
going to leave it at that.

I'll get the BSOD again and attempt to fix it. I'll probaby have it
fixed by Thanksgiving!!!

Thanks for helping. I usually don't stop until I've solved a problem
but the PC isn't used for anything. I had it sitting on the shelf and
decided to fire it up.

[painkiller]

I use Windows 2000 Professional with Service Pack 4 on all my machines.

Also running ZoneAlarm Pro version 6.5.737.

No problems.

Just FYI.

[Mr. Dweezel]

Problem solved.......... but NOT corrected. I haven't figured out the reason
why ZA version 7 won't work on the PC in question.


Here are the things I did....


---Uninstall ZA in Safe Mode
---Updated ASPI version 470
---Reinstall ZA
---BSOD is back again
---Uninstall ZA in Safe Mode
---Uninstall network driver (the only driver installed after Windows clean install)
---Reinstall ZA
---BSOD
---Uninstall Mail Frontier in Safe Mode (part of ZA version 7)
---BSOD
---Uninstall ZA in Safe Mode
---Install ZA version 6.5.731.000 (I have version 6.5.737.000 on another PC, but I
couldn't find that version on ZA's website).
---Works fine


Zone Alarm version 7 opts to scan your PC when installing. I opted to scan.
Then I tried ZA installation without scanning, but still got the BSOD .

Eventually I'll check the Windows 2000 resource book to check the BSOD codes.

Zone Alarm version 7 is buggy, at least on ONE of my PCs. Other people are
also having problems with version 7.

Hopefully this will help somebody if they have a problem with ZA version 7.

@MJA.....

Thank you for helping!!!

.....and painkiller, thank you too!

[guns1inger]

Lost confidence in ZoneAlarm quite some time ago because of performance issues and clashes with other software. Recently tried it again, and again found it caused otherwise stable and happy machines to behave very badly. As soon as ZA was removed, the machine returned to a stable state. I have put Comodo on these machines instead, and found it to be fast, low resource and very stable - and it's a damn good firewall as well.

[enstg8er]

i use this-
http://www.filseclab.com/eng/products/firewall.htm

free and it works for me...it does require configuring, but if i can do it anyone can

[painkiller]

Mr. Dweezel,

For what it is worth to you, I, too, had problems with an earlier version of ZA.
Cannot specify which one though. Version, that is.

I was lucky in the sense that it didn't cause the BSOD, but it did lock up my PC consistently.
With my various readings and searchings, more folks were having the same problems at the time.

My only lesson that I came away with - do not jump to installing the latest version from ZoneLabs - wait to see if others have the problems first....

[Mr. Dweezel]

Mr. Dweezel,

For what it is worth to you, I, too, had problems with an earlier version of ZA.
Cannot specify which one though. Version, that is.

I was lucky in the sense that it didn't cause the BSOD, but it did lock up my PC consistently.
With my various readings and searchings, more folks were having the same problems at the time.

My only lesson that I came away with - do not jump to installing the latest version from ZoneLabs - wait to see if others have the problems first....

Actually, I didn't look at the version when I first downloaded it!

I wanted to get a firewall installed so that I could use the PC on the internet.

I'm glad that I had problems with it because it eliminates a headache in the future,
and maybe eliminates problems for other people too.

And now for the bad news....... After you guys supplied all of the help I decided to
put the PC back on the shelf!!! :P :P

It's just too slow for the internet.