Problem burning DVD DL with Nero 7 - "no seek complete" error

[Big Chupa]

I'm trying to back up a DVD movie onto a blank dual-layer DVD, using AnyDVD and Nero 7 Ultra. I tried the "DVD Copy" feature of Nero burning ROM and got an error "no seek complete" before getting "Could not perform start of Disc-at-once" followed by "Burn process failed." I then tried to rip and save an image of the source DVD (no problem there), but when trying to burn the image onto the blank DVD-DL, I got the same series of error messages. Here is a copy of the error log from Nero - what could be the problem? Any assistance/suggestions would be greatly appreciated.
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 12:54:32 PM

NT-SPTI used
Nero Version: 7.0.0.0 (Nero Express)
Recorder: <_NEC DVD_RW ND-3500AG> Version: 2.16 - HA 1 TA 1 - 7.0.0.0
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <TDK DVDRW420N >Version: 1.36 - HA 1 TA 0 - 7.0.0.0
Adapter driver: <IDE> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD600BB-60CUB0 atapi Port 0 ID 0 DMA: On
DiskPeripheral : WDC WD1600JB-00EVA0 atapi Port 0 ID 1 DMA: On
CdRomPeripheral : TDK DVDRW420N atapi Port 1 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3500AG atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
TDK DVDRW420N E: CDRom0
_NEC DVD_RW ND-3500AG F: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 767MB (785968kB)
Free physical memory: 501MB (513428kB)
Memory in use : 34 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

18.12.2006
Burn DVD Image
10:59:35 AM #1 Text 0 File ThreadedTransfer.cpp, Line 525
ReadBuffer-Pipe got 262144KB of Memory

10:59:35 AM #2 Text 0 File Reader.cpp, Line 124
Reader running

10:59:35 AM #3 IMAGEGEN -10 File ImageGen.cpp, Line 366
Image was written as DAO.
DAOI:
MediaCatalogNumber = ''
TocType = 0x40
Finalized = 1
First/Last Track = 1 / 1
1: ISRC = ''
Blocksize = 2048
TrackMode = 'TRM_DATA_MODE1'
TrackConfig = 0x00
First/Last Index = 0 / 1
Index0FilePos = 0, Index1FilePos = 0, NextTrackFilePos = 8113401856
CUES:
0: Ctrl=0x41 Trk= 0 (0x00) Index=00 Start=00:00.00 ( 0) RecDep=0x00
1: Ctrl=0x41 Trk= 1 (0x01) Index=00 Start=00:00.00 ( 0) RecDep=0x00
2: Ctrl=0x41 Trk= 1 (0x01) Index=01 Start=00:00.00 ( 0) RecDep=0x00
3: Ctrl=0x41 Trk=110 (0xAA) Index=01 Start=880:21.47 ( 3961622) RecDep=0x00
LBRK: Last LBA on layer 0 = 1993839 / 0x1E6C6F / 3894MB
MTYP: Mediumtype = DVD (old format) (0x1C)
Image file name: <C:\Documents and Settings\Joachim Stumm\My Documents\My Received Files\SW1.nrg>

10:59:35 AM #4 Text 0 File Burncd.cpp, Line 3301
Turn on Disc-At-Once, using DVD media

10:59:35 AM #5 Text 0 File DlgWaitCD.cpp, Line 277
Last possible write address on media: 4173823 (927:30.73, 8151MB)
Last address to be written: 3961621 (880:21.46, 7737MB)

10:59:35 AM #6 Text 0 File DlgWaitCD.cpp, Line 289
Write in overburning mode: NO (enabled: CD)

10:59:35 AM #7 Text 0 File DlgWaitCD.cpp, Line 2568
Recorder: _NEC DVD_RW ND-3500AG, Media type: DVD+R9 Double Layer

10:59:35 AM #8 Text 0 File DlgWaitCD.cpp, Line 456
>>> Protocol of DlgWaitCD activities: <<<
=========================================

10:59:35 AM #9 Text 0 File ThreadedTransferInterface.cpp, Line 846
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (1 - DVD-ROM)
2 indices, index0 (150) not provided
original disc pos #0 + 3961622 (3961622) = #3961622/880:21.47
not relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 3961622 blocks [F: _NEC DVD_RW ND-3500AG]
--------------------------------------------------------------

10:59:35 AM #10 Text 0 File ThreadedTransferInterface.cpp, Line 1058
Prepare recorder [F: _NEC DVD_RW ND-3500AG] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x40; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 8113401856, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
3961622 | lead-out | 1 | 0x41 | 0x00

10:59:35 AM #11 Text 0 File SCSIPassThrough.cpp, Line 34
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

10:59:35 AM #12 Phase 36 File dlgbrnst.cpp, Line 1724
Burn process started at 2.4x (3,324 KB/s)

10:59:35 AM #13 Text 0 File ThreadedTransferInterface.cpp, Line 2669
Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

10:59:37 AM #14 SPTI -1093 File SCSIPassThrough.cpp, Line 306
CdRom1: SCSIStatus(x02) WinError(0) NeroError(-1093)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0xBF 00 00 00 00 00 00 20 00 0C 00 00
Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 02
Buffer x0382ea00: Len xc
0x00 0A 00 00 00 00 00 00 00 1E 6C 70

10:59:37 AM #15 Text 0 File DVDPlusDualLayer.cpp, Line 639
L0 Data Zone Capacity not set.
Max LBA L0 2086911 (1FD7FFh, 4075MB), next writable address 0 (0h, 0MB)

10:59:37 AM #16 CDR -1093 File ThreadedTransferInterface.cpp, Line 1783
No seek complete
F: _NEC DVD_RW ND-3500AG

10:59:37 AM #17 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1783
Could not perform start of Disc-at-once

10:59:37 AM #18 Phase 38 File dlgbrnst.cpp, Line 1724
Burn process failed at 2.4x (3,324 KB/s)

[Baldrick]

Contact Nero.

Or try burn the image with ImgBurn , dvddl imgburn guides https://www.videohelp.com/guides.php?guideid=921#921

[MysticE]

Although ImgBurn is your best bet I see a few things in your log I would address.

Nero Version: 7.0.0.0

This is basically a BETA, there have been many updates since that version.

CdRomPeripheral : TDK DVDRW420N atapi Port 1 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3500AG atapi Port 1 ID 1 DMA: On

I would have my burner set as MASTER, rather than SLAVE.

Sense Key: 0x03 (KEY_MEDIUM_ERROR)

This usually denotes a bad media match.

You mentioned -R DL but your log says +R DL. For Movies +R DL is the way to go, and Verbatim seems to be the recommended choice.

Also your NEC DVD_RW ND-3500AG is one of the earlier DL burners, hopefully you have the latest firmware, but even so it might have problems with the newest DL media.

Contacting Nero is like praying to GOD, they both work in mysterious ways.

[Big Chupa]

Fixed it! It was apparently the firmware for my DL burner (thanks for the suggestion MysticE!) - I upgraded to the latest version and my next burn attempt worked. Thanks again for the input, both of you guys. Sounds like I should also check out ImgBurn too - I haven't heard of it but I'll start reading up on it - thanks again!

[guns1inger]

Nero's DVD Video burning is adequate for single layer, but awful for dual layer. ImgBurn2 is the only software worth considering for DL DVD Video burning.