It's driving me NUTZ! I have had this model for about 10 months and it worked just fine until about two months ago. Now it won't format any of the discs that we have left out of the batch we've been buying and it won't play any of the ones that we had previously burned. I've used the same name brand discs as I used when I first bought it but now they won't format. I've tried to find help on the Ilo site, but the tech support page for my model is not found. I need help! I don't know what to do. I've read so much about the ZU model but I have the MU model. The one that everyone says is better than the ZU model. When I go to format a disc it goes up to 58% and then up in the left hand corner, the words Blank Disc appear. Then it whirs for a bit goes to 98%, whirs for about three minutes and then says bad disc. They're the EXACT brand we've been using!! So, we tried a disc that we had previously burned and, guess what, it doesn't play! It says either: Unknown disc, bad disc, or format disc now...They all played right after we burned them because we would play them through to check them out. Now they won't play at all! I've used three spools of 25 and they worked fine then only half of the fourth spool was used. We got some more movies we wanted to burn and low and behold, they won't format. Same ones that were burned. So we bought another spool thinking something must have happened to them (they were about a month old). Nope, they don't work either! Anyone know what to do? None of my research finds anything. The link that everyone has for me to check out, is not a working page. Thank you!