Convertx keeps crashing...

[Fluffy]

We purchased a licence for this software not too long ago, and yesterday and today its been nothing but trouble in that it keeps crashing and the only way to reboot the pc is to push the reset button. It crashes at various points and has gone as far as 92%. We tried it out with smaller avi clips and they converted no problem onto dvd. Any ideas why it keeps crashing? The hard drive has been degragmented and space freed up. Has anyone else encountered this problem?

[kschang]

You may just have a bad AVI... I've never had any problems with its predecessor, Divx2DVD.

[Fluffy]

Well there are 4 Avi files and sometimes it only got as far as 4 % done, then sometimes it got as far as up to 90%. Perhaps it does not like converting files which are approx 1 hour long, of which I wanted to convert 2, the other are approx 20 mins. Out of interest, is it just vob files that are burned or all the BUP and IFO files as well?

[guns1inger]

It does everything. I have used it for quite some time without any problems like this, on videos from 10 minutes to 2 hours long.

What version are you running (it gets updated frequently) ?
Have you tried reinstalling it ?
If it has just started crashing, what else have you changed - codec packs ? updated a codec ?

[Fluffy]

We purchased the licence in August and only the other day were aware that a newer version waw available. We now have Version 2.1. No codecs changed as far as I'm aware. Perhaps I'll try uninstalling and re-intalling it again.

[Jeremiah58]

I'm pretty sure that the particular avi is a cause.
I do not use convertx but the earlier version of similar VSO program.
I saw what you are describing, on my computer. I was curious about that and even notify VSO about it. That was some time ago when I had only 512 Mb of memory installed (I see that you have the same amount of memory). What happened was that the program encoding used all RAM and started to use abnormal amount of virtual memory, followed by 100 % of CPU use. After a while, when all resources were used, the computer would crashed.
But that was only with 2 particular avi's. Otherwise the program have worked OK with other avi files.
So, I suggest to try it on other avi files - it doesn't matter how long they are.

[Fluffy]

We uninstalled it and reinstalled ConvertX and it converted all 4 AVI files no probs and just as burning had completed and the tray opened, the system crashed again!

[Fluffy]

Is there a way to save a project and go back to it later on? And if so, will it resume where it left off?

[guns1inger]

No. You have to load the avi and start again.

I would be contacting VSO support. You have paid for their assistance, so you should make use of it. I have not experienced and crashes or untoward behaviour from this programme in the past. I am running the latest version (2.1.0.148) without incident. I suepct you have a codec issue, but I couldn't pin it down further based on the details provided.

[mats.hogberg]

Could also be a temp problem. Maybe your CPU heat sink is starting to get clogged up with dust? This kind of encoding takes lots of CPU.

/Mats