Dell Computer no longer honoring Warranty

[greymalkin]

surely you've learned more from your degree than that. a degree isn't supposed to teach you how to work your next job. It's supposed to teach you abstract logic concepts to help you improve on things like problem solving...etc. And it also shows an employer you are able to suffer through things you don't want to do and do them well regardless.

If you're satisfied with just barely making it through your classes then yes you will come out knowing nothing..and you have wasted your time because a degree looks pretty bad with a 2.0 GPA attached to it :P

claiming superiority with or without a degree is silly though. the proof is in your accomplishments.

[tekkieman]

That Dell you own would have paid for itself more than 100 times over since you've owned it if you did not overpay in the first place.

Since you obviously have no idea what I paid for it, that statement is without merit. Again, part of earning the degree is to teach you how to arrive at a logical conclusion based on the facts. Without the facts, I fail to see how you could reach your conclusion. I paid for it, so I have that fact available to me. In this specific instance, I can assure you, your conclusion is incorrect.

That's a problem with blanket statements. They're too easy to disprove. Trust me, I am not a Dell fanboy (or HP, or anyone else), but I am smart enough to know where the value for my money is. In the case of this Dell, its value was more than I would have obtained versus building. That's not always the case, but it was in this instance.

Back to the original topic, the downslide of Dell started in 2001, when they outsourced their support. For home users, there was no value in it. When their business customers refused to accept it, they restored their business support to in-house. So yes, as a home user, Dell really has no interest in you.

[hech54]

Meanwhile....my Dell and it's 3 Maxtors are still here.

[SingSing]

The best tech support is always the guy you can trust, and know what he is doing. Buy him a nice dinner always work.

Note : Don't worry about the work, he always want to will over the PC, the problem will be solve or else he won't quit.

[ROF]

That Dell you own would have paid for itself more than 100 times over since you've owned it if you did not overpay in the first place.

Since you obviously have no idea what I paid for it, that statement is without merit.

You said Dell correct? nuff said.

[RLT69]

Five decades of doing the same thing every day does not make one an expert. Doing the same thing every time does not give one any increased intellect on the subject matter. Chimps can be trained to do the same thing over, and over, and over again as well. Part of earning those degrees is learning how to research, interpret, and make conclusions based on available data.

You made this statement AND have a college degree? Wow. I'd go back to that college of yours and ask for a refund.

What do you think research is? Research is doing the samething over and over and over again; it's very tedious and repetitive work. Performing repetitve work does not necessarily mean you cannot learn from it - in fact that's how people learn. People learn by performing the same tasks over and over again.

The analogy with the Chimps is quite bad and irrelevant. Forgetting the fact that chimpanzees are quite intelligent animals, how exactly does saying a chimp can be trained to perform a task well have to do with task of a building a computer and whether or not there is intellectual effort involved? Building computer over and over again is little more than "lather, rinse, repeat." You can actually learn a thing or two.

In the case of this Dell, its value was more than I would have obtained versus building. That's not always the case, but it was in this instance.

This may be true and it may not. It's kind of hard to verify this statement without understanding the "value" you were looking for. Dell might have been the right choice it might not have.

[tekkieman]

Five decades of doing the same thing every day does not make one an expert. Doing the same thing every time does not give one any increased intellect on the subject matter. Chimps can be trained to do the same thing over, and over, and over again as well. Part of earning those degrees is learning how to research, interpret, and make conclusions based on available data.

You made this statement AND have a college degree? Wow. I'd go back to that college of yours and ask for a refund.

...and taking things out of context doesn't make the person doing it look any smarter either. But, I'll take the bandwagon jumpers one at a time until they give up.

What do you think research is? Research is doing the samething over and over and over again; it's very tedious and repetitive work. Performing repetitve work does not necessarily mean you cannot learn from it - in fact that's how people learn. People learn by performing the same tasks over and over again.

Research is not doing the same thing over and over again. It is learning from the previous attempt or study and adjusting to the results. Performing the same task over and over in the same exact manner does not teach you a thing (at least not after the first few times). If you haven't mastered doing the exact same task after the first few times, you need to give it up and let one of those intelligent chimps take over.

In the case of this Dell, its value was more than I would have obtained versus building. That's not always the case, but it was in this instance.

This may be true and it may not. It's kind of hard to verify this statement without understanding the "value" you were looking for. Dell might have been the right choice it might not have.

It is absolutely true and easy to verify. This is exactly the point I am making, and you even helped me to make it. You just posted yourself that you have no understanding of the value I was looking for, and yet you, who know nothing about the circumstances surrounding my reasons for the purchase presume to claim you know more about what would be best for me than I do. Please.....

[RLT69]

Research is not doing the same thing over and over again. It is learning from the previous attempt or study and adjusting to the results. Performing the same task over and over in the same exact manner does not teach you a thing (at least not after the first few times). If you haven't mastered doing the exact same task after the first few times, you need to give it up and let one of those intelligent chimps take over.

Wow your college education is certianly circling the drain

You obviously have no grasp about how research is conducted. It is doing the samething over and over again. In fact that's how research gets validated, by having someone else replicating your research to see whether or not they get the same results. You do that several times and yield the same results, you get a scientific fact. It's about repetition.

This may be true and it may not. It's kind of hard to verify this statement without understanding the "value" you were looking for. Dell might have been the right choice it might not have.

It is absolutely true and easy to verify. This is exactly the point I am making, and you even helped me to make it. You just posted yourself that you have no understanding of the value I was looking for, and yet you, who know nothing about the circumstances surrounding my reasons for the purchase presume to claim you know more about what would be best for me than I do. Please.....

Apperantly reading comprehension is not your strongest suit.

I made no claims as to what is best for you - reread my post. What I did say was, we could not verify whether or not buying a Dell computer provided you with more "value" than building your own computer. We do not know what you meant by "value." Maybe Dell was the right choice, maybe not. Maybe someone could have made some suggestions that would have made building a computer have more value than buying a Dell. Maybe buying an HP would have provided more value, maybe not. You complain about people making blanket statements without having all the facts but you fail to provide us with the facts. All we have to go on is your claim that the Dell computer provided you with value. We cannot ascertain the validity of this statment. For all we know, it is false.

[ROF]

What do you think research is? Research is doing the samething over and over and over again; it's very tedious and repetitive work. Performing repetitve work does not necessarily mean you cannot learn from it - in fact that's how people learn. People learn by performing the same tasks over and over again.

Research is not doing the same thing over and over again. It is learning from the previous attempt or study and adjusting to the results. Performing the same task over and over in the same exact manner does not teach you a thing (at least not after the first few times). If you haven't mastered doing the exact same task after the first few times, you need to give it up and let one of those intelligent chimps take over.

WOW! You have obviously never worked R&D. Research is learning by doing things over and over again with a slight modification along the way to learn the results. The end result is(could be) modified yet the task is repetitive. I can not name a single computer I have assembled that was an identical process to the previous one. There are always new ways of assembly and new components added to the mix and thusly you continually learn even after 20 years of doing what is seemingly(to outside observer) the same thing over and over again.

The first thing you learn (or at least should learn in your first few attempts) is that it is significantly cheaper to build your own, significantly better to build your own(get the components you want and only the ones you want), and when it comes time to diagnose an issue you know what components are where and what software is installed and where.

Last time I checked Dell does not offer a free range of components or software. They have a limited supply of limited equipment and needless to say their software installers leave alot to be desired. Ask your Dell representative when you upgrade from an existing 100GB Hard drive(Yes, unlike the marketplace this is a common hard drive in their computers) to a 300GB hard drive if you can keep the 100GB hard drive. Since you are going to pay $100 for the upgrade and the hard drive(the 100GB) is already included in the purchase price you would think it would not be a problem. Yet is it. Dell will charge you $50 to do so. So you bought a hard drive (overpayed for it), bought an upgrade (got a fair but not a good deal), and now you have to pay again for the same drive you already paid for?

Dude you're getting a Dell. I'm sorry

[Lucifers_Ghost]

Well, Im not a fanboy of Dell nor am I a hater, but I must chime in on this one.

My company sells Dell computers on their behalf to increase sales and blah blah.

Basically, when a client orders a Dell PC from us, we take the info, send it to Dell. From the day they receive the order, its supposed to take "7 - 10 business days to arrive at the customers door."

On MANY occasions, I have called Dell on the customers behalf, who are looking for their computer. Dell will HAVE the order for over 10 days and still havent even begun processing it. When asked when the customer will receive the computer, they respond with "when the order is finished being processed and the computer is built." Uhhhm .. thanks ace!!! Many times I have gotten complaints from customers that they did not receive the computer 3 - 4 weeks after the order date. I will ALWAYS check the received date of the order on the Dell side to make sure WE didnt cause the delay. On rare occasions, we have delayed a day or two.

Anywho .. Dell make "decent albeit cheap in quality/price" computers, but I must say their customer service is nothing to be desired. However, its not the worst I have encountered.

My two cents ...

LG

[tekkieman]

@rlt69 - I've read far too many of ROF's posts to bother arguing with him. He will argue for the sake of arguing, which in itself is fine, but I just don't have the time. I'll take one more shot at yours, but if your reading comprehension doesn't improve, I'll consider it a lost cause from here on out...

You obviously have no grasp about how research is conducted. It is doing the samething over and over again. In fact that's how research gets validated, by having someone else replicating your research to see whether or not they get the same results. You do that several times and yield the same results, you get a scientific fact. It's about repetition.

Please make up your mind what you intend to argue. We have not to this point discussed validating research, only conducting it. Having someone else replicating your work is not you doing the same thing over and over. Once you have repeated your same research a few times and obtained the same results (assuming the expected results), you have finished. Doing it a thousand more times the same way is teaching you nothing.

This may be true and it may not. It's kind of hard to verify this statement without understanding the "value" you were looking for. Dell might have been the right choice it might not have.

It is absolutely true and easy to verify. This is exactly the point I am making, and you even helped me to make it. You just posted yourself that you have no understanding of the value I was looking for, and yet you, who know nothing about the circumstances surrounding my reasons for the purchase presume to claim you know more about what would be best for me than I do. Please.....

Apperantly reading comprehension is not your strongest suit.

Nor yours (or spelling either). *See below.

I made no claims as to what is best for you - reread my post. What I did say was, we could not verify whether or not buying a Dell computer provided you with more "value" than building your own computer. We do not know what you meant by "value." Maybe Dell was the right choice, maybe not. Maybe someone could have made some suggestions that would have made building a computer have more value than buying a Dell. Maybe buying an HP would have provided more value, maybe not.

Please reread your own post. Why woiuld you even begin to argue that it may not have been the right choice for me when you do not have a single fact to work with?

You complain about people making blanket statements without having all the facts but you fail to provide us with the facts. All we have to go on is your claim that the Dell computer provided you with value. We cannot ascertain the validity of this statment. For all we know, it is false.

And since I have not provided you with the facts, why is it you are still trying to prove that it may not have been the right choice? When you do not have the facts, you will learn far more by asking questions than making statements. Since you have not asked any questions, it becomes clear that you are not interested in any education on the matter and simply wish to be confrontational. That would make further discussion fruitless.

Wow your college education is certianly circling the drain

Your meager attempts at belittlement only identify you as someone who cannot sustain a vailid argument based on intellect and fact. Perhaps before taking (or continuing) this approach, you try running the entire text of our posts through a spelling and grammar checker. While I will never claim to not make mistakes, I also don't try to discredit someone's education while making as many blatant mistakes as you have through the course of this exchange.

[ROF]

Anywho .. Dell make "decent albeit cheap in quality/price" computers, but I must say their customer service is nothing to be desired. However, its not the worst I have encountered.

There customer service is not the best that is for sure. Your experience with them is similiar to what I hear from others.

@tekkieman

You seem to be the only one who is arguing. The rest of us are merely discussing issues and providing facts and real life situations.

rlt69 wrote:
You complain about people making blanket statements without having all the facts but you fail to provide us with the facts. All we have to go on is your claim that the Dell computer provided you with value. We cannot ascertain the validity of this statment. For all we know, it is false.


And since I have not provided you with the facts, why is it you are still trying to prove that it may not have been the right choice? When you do not have the facts, you will learn far more by asking questions than making statements. Since you have not asked any questions, it becomes clear that you are not interested in any education on the matter and simply wish to be confrontational. That would make further discussion fruitless.

I believe, if my reading comprehension is on at least a first grade level that rlt69 was actually attempting to illicit a factual response which detailed the facts to make your statement valid. In your response you choose to belittle this person and still do not post a coherent response. Interesting, considering that you later proceed to tell this person that this is a way to identify someone who cannot sustain a valid discussion.

[tekkieman]

Anywho .. Dell make "decent albeit cheap in quality/price" computers, but I must say their customer service is nothing to be desired. However, its not the worst I have encountered.

There customer service is not the best that is for sure. Your experience with them is similiar to what I hear from others.

@tekkieman

You seem to be the only one who is arguing. The rest of us are merely discussing issues and providing facts and real life situations.

I know there will be those who will come out saying I am an engineer with 16 degrees in computer science and I always buy Dells. To that I must answer that nobody said your degrees means you are a smart person.

They just line your walls with bio-degradable papers and quite a few cases put a chip on your shoulder that makes you believe you are smart.

Fact and real life situation?

Back to the original topic, the downslide of Dell started in 2001, when they outsourced their support. For home users, there was no value in it. When their business customers refused to accept it, they restored their business support to in-house. So yes, as a home user, Dell really has no interest in you.

Fact and real life situation. You probably just missed it in your haste to argue.

rlt69 wrote:
You complain about people making blanket statements without having all the facts but you fail to provide us with the facts. All we have to go on is your claim that the Dell computer provided you with value. We cannot ascertain the validity of this statment. For all we know, it is false.


And since I have not provided you with the facts, why is it you are still trying to prove that it may not have been the right choice? When you do not have the facts, you will learn far more by asking questions than making statements. Since you have not asked any questions, it becomes clear that you are not interested in any education on the matter and simply wish to be confrontational. That would make further discussion fruitless.

I believe, if my reading comprehension is on at least a first grade level that rlt69 was actually attempting to illicit a factual response which detailed the facts to make your statement valid.

Since a question was never asked, I would have to disagree. Or perhaps his attempt was insufficient.

In your response you choose to belittle this person and still do not post a coherent response. Interesting, considering that you later proceed to tell this person that this is a way to identify someone who cannot sustain a valid discussion.

Wow! That's some selective reading ROF...

You made this statement AND have a college degree? Wow. I'd go back to that college of yours and ask for a refund.

Wow your college education is certianly circling the drain

Apperantly reading comprehension is not your strongest suit.

Who chose belittlement as the basis of their argument?

The fact is...you did!

I know there will be those who will come out saying I am an engineer with 16 degrees in computer science and I always buy Dells. To that I must answer that nobody said your degrees means you are a smart person.

They just line your walls with bio-degradable papers and quite a few cases put a chip on your shoulder that makes you believe you are smart.

rlt69 just chose to jump on the bandwagon. If he/she would really care to have a reasonable intelligent conversation on the benefits of higher education, I will be happy to take that discussion to off topic. So far, that does not seem to be the case. All I see is someone trying to discredit someone's education.

Again, trying to get back on topic, I do not need higher education to figure out that you have claimed to be a system builder, so it is in your financial best interest to knock pre-built systems. That is a fact. Therefore, your argument is tainted. That is a fact. You have claimed that I paid too much for my Dell, but you still do not know how much I paid for it. Therefore, your argument is nothing more than speculation. That is fact. However, if you wish to put a little effort into backing up your argument, I will be happy to participate in an experiment with you.

I will provide you with the cost as well as the specification of this Dell (over 3 years old), and let you attempt to configure a system to the same specification for the same cost or less. Interested?

[RLT69]

Again, trying to get back on topic, I do not need higher education to figure out that you have claimed to be a system builder, so it is in your financial best interest to knock pre-built systems. That is a fact. Therefore, your argument is tainted. That is a fact. You have claimed that I paid too much for my Dell, but you still do not know how much I paid for it. Therefore, your argument is nothing more than speculation. That is fact. However, if you wish to put a little effort into backing up your argument, I will be happy to participate in an experiment with you.

Yet we are still waiting for you to publish any information about your Dell system. I did not realize you were so simple as to have to wait for some to ASK you information about your system.

So here goes: What kind of system do you have, how much did it cost?

How's that for direct

In terms of research, you haven't the faintest notion of what is done. Let me be direct: Have you ever conducted or been apart of a research project?

I have - several. In fact I have research that has been published too. That does not make me superior but it certainly provides me with the background with which to speak about research.

IT'S REPETITIVE. Get over it. When you make measurements, you make several them, over and over and over again. It's rather laborious. But that is the nature of the beast.

Anybody talking high school science would have known that.

[ROF]

How's that for direct

I don't know. It might be construed as arguementative.

I just hope your post doesn't get random sentences quoted to support a derogatory statement completely unrelated to the discussion.

[tekkieman]

Again, trying to get back on topic, I do not need higher education to figure out that you have claimed to be a system builder, so it is in your financial best interest to knock pre-built systems. That is a fact. Therefore, your argument is tainted. That is a fact. You have claimed that I paid too much for my Dell, but you still do not know how much I paid for it. Therefore, your argument is nothing more than speculation. That is fact. However, if you wish to put a little effort into backing up your argument, I will be happy to participate in an experiment with you.

Yet we are still waiting for you to publish any information about your Dell system. I did not realize you were so simple as to have to wait for some to ASK you information about your system.

Why would you ask? I haven't asked for any assistance figuring it out. That was done years ago.
I proposed this test to ROF, and if he wishes to indulge, I have already informed him I will provide him with the data he needs.

If you really needed to know, I apologize for not realizing that you were so simple as to not be able to hover your little mouse over the computer button on every one of my posts to find out.

In terms of research, you haven't the faintest notion of what is done. Let me be direct: Have you ever conducted or been apart of a research project?

How's this for direct? Yes.

I have - several. In fact I have research that has been published too. That does not make me superior but it certainly provides me with the background with which to speak about research.

Yes, I'm sure you have. I'm also sure all those chat rooms are really full of 18 yr. old girls, not 300 lb. naked men at their computers with nothing better to do. Published, huh? Links? Or just more internet boistering?

IT'S REPETITIVE. Get over it. When you make measurements, you make several them, over and over and over again. It's rather laborious. But that is the nature of the beast.

Anybody talking high school science would have known that.

And anyone who's gone beyond high school (or bothered to finish it) would know that once you've done it a few times with the exact same results, you're done.


Since you obviously care about nothing other than trying to prove your superior intellect over everyone on the planet, let me help you out:

I hereby state for the record that RLT69 knows more about everything than I do. He is absolutely correct that in every case for every purpose that pre-built computers can never be cheaper than built-it-yourself ones. Dell is the worst company on the planet. People with advanced degrees know absolutely nothing compared to some nameless, faceless genius on the internet. He is an outstanding researcher, and will be presenting his cure for cancer and aids to the world any day now. I’m sure it will be published, but we just won’t be given any links to it since we are all too simple to comprehend it anyway.

Feel better? Now you can go to sleep tonight with a smile on your face that does not involve calluses on your hand.

[tekkieman]

I just hope your post doesn't get random sentences quoted to support a derogatory statement completely unrelated to the discussion.

Fat chance. However, for the record, I am not at all supporting your derogatory statements.

[RLT69]

People with advanced degrees know absolutely nothing compared to some nameless, faceless genius on the internet.

People in glass houses should not throw stones

It's interesting how I am suppose to provide personal information while you remain anonymous. Sheer brilliance.

I love how you twist people's words. I in no way claimed to be the absolute authority on anything. I merely stated that I had first hand experience conducting research from which to base my assertion that research is repetitive. You assumed everything else.

I would be more than happy to provide the abstract of the research project. But then I sure you will call me a liar and thief and claim someone else did it.

ROF is 100% correct about you.

Oh and your computer info says nothing about it being a Dell nor did you explain your rationale for purchasing the Dell. Some of us are actually trying to be helpful but you know better.

:P

[ROF]

This all too funny and somewhat sad.

Respect RLT69 8)

but all you seem to be getting is put downs and zero facts. Not even a respectable arguementative person such as myself would continue. There is simply a lack of coherent material.

[RLT69]

Peace ROF

but all you seem to be getting is put downs and zero facts. Not even a respectable arguementative person such as myself would continue. There is simply a lack of coherent material.

Too true, too true.

Perhaps this is more like the play "Waiting for Godot," where Godot, in this farce, is the coherent material that never arrives

[offline]

Perhaps this is more like the play "Waiting for Godot," where Godot, in this farce, is the coherent material that never arrives

A great work. A humorous parallel.

[ROF]

Perhaps this is more like the play "Waiting for Godot," where Godot, in this farce, is the coherent material that never arrives

A great work. A humorous parallel.

Godot is a quantum leap in slow-witted drama. Definitely a humorous parallel here.

[lenti_75]

and the 5 minutes it took to order from the website compared to the few hours it would take to build it just added to its value.

dude, building it is the best fun you can have.....but this is something you don't understand.....

[Nelson37]

If you kiddies are done with the peeing contest, I'll get back to the original point.

Customer has talked to Dell yet again, as she has not received a hard drive. Talked to a Supervisor, for the fourth time, who has issued the third confirmation number - without requiring the drive serial number, which they previously said they needed and was the reason for the second shipment cancellation.

It is now three weeks from the original call.

A subject has been brought up about research and repetition, which does have some bearing on this and other situations, particularly in the PC biz. The reason for repetition with unchanged conditions is To Establish a Baseline. Before you can determine if something is not Normal, you have to establish just exactly what Normal is.

Actual customer conversation - "Something is wrong with my Microsoft Word" "Really, why do you think so?" "Well, my PC locks up 2 or 3 times a day, but only when I am in Word" "That's interesting, what other programs do you use?" " The only program I use is Word, it is running 8 hours a day." The chip fan was running slow, nothing whatsoever wrong with Word.

Hech's comments about having 3 Maxtor drives that are working fine is a perfect example. This proves absolutely nothing. If the baseline is for 5 drives out of 100 to fail before a certain period, let's say three years, then a bad line of hard drives might have 20 that fail before that time. That leaves 80 out of 100 that are still working OK. 3 drives that are good, or even 3 that are bad, does not indicate anything whatsoever either way. You need several hundred, of several different brands, to establish what is Normal and also what the particular brand being investigated is doing.

I'm sure everybody knows that a Yugo automobile is a piece of crap. But I'd bet that I could find at least three people that are happy with their Yugo and think it is wonderful. Get 200 Yugo owners together and survey them all, now you'll get a more accurate answer. Actually the number of satisfied Yugo owners is so incredibly small any group of 10 or more will give you a pretty good picture, but that is an extreme case.

This is not my first negative experience with Dell, I have dealt with them dozens if not hundreds of times over the years. The pattern over the last two years is a clear, repeated, steady decline in product build quality, customer service, and warranty support. It is remarkably similar to a similar pattern shown by Compaq, and then Gateway. In both of these cases this pattern was followed by a dramatic decline in the number of customers purchasing products from these companies.

[Lucifers_Ghost]

Ya know ..I just was thinking about something.

I dont know if the title is appropriate. I dont think its a case of Dell knowingly "no longer honoring warranty." I submit that the people they hire and just that thick headed and they cant figure out proper procedure, common logic, or anything TO PROCESS the warranty.

I say that only by what I have read here. Some dell reps are giving conf #'s, some are not. Some are asking for drive serial numbers, some are not. All these things should be constant, but they arent.

Im not sure how much a typical first level support agent at Dell would make but I would assume not all that much. Then the saying of "you get what you pay for" chimes in.

Just a thought ...

LG

[Nelson37]

Not one, not two, not even three, but FOUR different supervisors have been involved in this ordeal.

Also, this is not the first, second, or third case wherein similar hassle has been involved, at least 7 or 8 times there has been increasing and extreme hassle getting warranty parts. All in a row, over the last several months. None have been quite this bad, but 2 or 3 other customers have said "screw it" and just had me purchase the replacement part, which I believe is Dell's goal.

Two years ago it was 1. Identify myself, 2. Indicate hardware problem, 3. Confirm address to ship the part to. Bing, done in 5 minutes. An occassional insistence to follow the script but after a couple of times of giving them the next line before they read it to me we cut to the chase and get the part on the way. Have not had a warranty problem handled as it should be in almost a year. I should add that I do not call for Warranty Parts unless I have absolute evidence that there is indeed a defective part.

Cases are less solid, power supplies non-standard, orders shipped incorrectly, PS2 keyboards sent with units that were USB only, it is an increasing pattern.

EACH of my call's, and one of the customer's, has ended with an agreement to ship and a confirmation number. This is then followed by callback from Dell stating a cancellation and either asking for information they already have or information that was confirmed as not needed. Whatever the reason, it is Dell's responsibility to train or qualify their people. This is not being properly done, or, as I believe, they are doing exactly as instructed. Either way, the fault is Dell's.

[Nelson37]

Update, the customer has been called by a local area technician who is to be installing the drive today. He has confirmed that there is no requirement that he leave with the original drive in hand and that the customer has 10 days to ship the original drive back.

I will be going there to transfer the data over from the original drive as the Dell-supplied technician stated he does not know how to do this. This is with the customer stating that she is aware that Dell will not pay for data transfer and with her offering to pay him as a seperate service call. He did not say Dell would not allow this (they have no objection to any additional service being performed as an additional transaction totally seperate from Dell), he stated he was technically unable to perform such a task.

The data transfer is quite simple and I am astonished that anyone "qualified" to install a hard drive is not able to do it. But, more work for me so I have no problem with it.

[ROF]

Dell is not in the data transfer business from one drive to another. Doing so can cause numerous problems from virus propogation to other issues. The Dell technician is probably capable but due to a liability is not "technically" allowed to do so.

BTW, if Dell has you as an "authorized technician" why are they sending someone with the same credentials?

[lenti_75]

F**C dell, hp an all other piece of shit so called pc f****ers..

that's why I build my own pc, to avoid this crap.

[ROF]

F**C dell, hp an all other piece of shit so called pc f****ers..

that's why I build my own pc, to avoid this crap.

Some people can't build their own or visit the local computer store who charges outrageous prices(more than Dell) to do so. These people succumb to the lesser of two evils. Depending on the model and upgrades(always necessary) added, Dell can put together a decent machine. I wish I could say the same for the other company you mention.