Check your Norton status; I just had a wierd experience!

[ahhaa]

Lately, I've been downloading a bunch of files here, and visiting some obscure forums & websites on that account (such as that doom place).

I have Norton Internet Security, and its constantly updating itself, and recently added Windows Defender, and the new IE7 beta.

Weel, fyi-

Just now, the lil golden globe in the system tray said enabled and looked like always, but when I happened to open the actual Norton control panel, there was a pretty serious alert showing-

the antivirus auto-protect was turned OFF, and the Symantec control panel couldn't turn it back on. On reboot, its shows as on, but who knows? Now I gotta find out whats up & run a full scan, etc.

I don't know why, and am not blaming this site, but mebbe folks should look past the little IS icon in the tray, and check their main control panel regularly... paranoid makin'!

[ahhaa]

for those who enjoy livetech chat; here's my recent session:

Sridhar: Hi, thank you for contacting Symantec Live Technical Support. My

name is Sridhar. How may I help you?
Tom: Hi- just had a wierd experience- my norton icon in the tray looked

perfectly normal, but when I opened the control panel, Auto Anitvirus was

turned OFF and I couldn't turn it back on.
Tom: Have recently installed Winders Defender & the IE7 beta, not sure if

that is relevant
Tom: & Hi Sridar, how ya doing!:]
Sridhar: I understand that you are unable to turn auto protect On. Am I

correct.?
Sridhar: Hi hall I am fine .
Sridhar: Hall how are you doing.
Sridhar: Hall do you get any error messages.
Tom: I first checked Live Update, which said finished; then re-booted. after

reboot it shows as on, but I couldn't turn it on myself
Tom: sorry, am slow typist
Sridhar: Okay fine hall.
Sridhar: I will provide you some steps .
Tom: Auto-Protect says is on now after reboot. Will run full scan, etc, but

is something else I should do?
Sridhar: Please follow the steps to resolve the isseu.
Tom: Since adding Defender & IE7, have continous updates coming in & going

out.
Tom: ok your steps...
Sridhar: Hall please follow the steps .Once you enable Auto protect the you

can run live update.
Tom: ok
Tom: do it now?
Sridhar: Double click on Norton Internet Security 2005 Icon on your desktop.
Tom: ok
Sridhar: Click on options

Tom: done
Sridhar: Click on auto protect.
Sridhar: Check mark the options
--enable auto protect
--enable auto protect when windows start .
Tom: I'd done that before reboot, is off again; rechecked it
Tom: both now checked
Sridhar: Still you get the same error message.
Tom: no error message ever onscreen, just found it was turned off by looking

into control panel- shows as on now
Sridhar: Thank you hall for the requested information provided.
Tom: had turned both these back on before reboot; so they were off again now

after reboot.
Sridhar: Thank you for staying online.
Sridhar: I apologize for the delay in the response.
Tom: no prob
Sridhar: This issue when some of the virus stop the service of Norton.
Sridhar: I requested you perform an online virus scan.
Sridhar: I will provide you to link to perform and online virus scan.

Tom: ok- just fyi, was looking at task
Sridhar: Please follow the link and perform an online virus scan.
Sridhar:

http://service1.symantec.com/SUPPORT/analyzer.nsf/docid/2002031510570647
Tom: manger other day, there was something about disable wanring in win

defender type processes
Tom: page loading
Tom: do the virus scan first?
Sridhar: Yes .
Sridhar: The virus scan may take more time to scan the system as I suggest

you perform an online virus scan and get back to us.
Sridhar: Is there anything else I can help you with?
Tom: gee, I hope not!:] thanks much Sridar!
Sridhar: It was a pleasure assisting you.
Sridhar: Thank you for contacting Symantec Live Technical Support. Have a

great day!
Tom: says cant run
Sridhar: what is the error message you are getting.
Tom: requires IE 5 above, AOL with Active X & scripting, I have IE7 Act X but

not whatever the AOL is...
Sridhar: Can you please be on hold while I refer to the documents. This may

take 2-3 minutes.
Tom: I have run this security check before, not too long ago
Tom: holidng on...
Tom: am using fully updated Firefox as browser for this, do not like IE7 much
Sridhar: Please perform the steps .
Tom: ok
Sridhar: To check for some of the services of symantec .
Sridhar: On the Windows taskbar, click Start > Run.
In the Open box, type the following:
MSCONFIG

Tom: done
Sridhar: Click OK.
In the System Configuration Utility, on the Services tab, verify that the following Items are checked:
Script Blocking Service
You may not see this option if Norton AntiVirus was factory-installed on your new computer.
SAVScan
Symantec Core LC
Symantec Event Manager
Symantec Password Validation Service
Symantec Settings Manager
Norton AntiVirus Auto Protect Service

Sridhar: If any of the services are unchecked, then check them.
If any of the listed entries are missing, it indicates that Norton AntiVirus

was not installed successfully. If you see this, go to the section "To remove
and reinstall Norton AntiVirus" and follow the instructions.
In the System Configuration Utility, on the Startup tab, ensure that ccApp is checked.
If ccApp is unchecked, check it.

Tom: 1st few your list are checked,
Sridhar: okay fine.
Sridhar: If all of the entries on the Services and Startup tabs are checked,
then go to the next solution.
If you made any changes, then click Apply, click Close, and then restart the

computer.

Sridhar: Please note that once you restart the computer, we will lose this
session. Your case history will be logged and any of our agents will be able
to assist you further. All our Technicians are trained and will be able to
get your issue resolved. Please disconnect the session by clicking "Hang up"
and then restart the computer.
Sridhar: Is there anything else I can help you with?
Tom: still looking, but found this-Windows Defender is Unknown under manufactuer
Tom: I am not finding ccapp
Sridhar: Hall If you are not able to find ccapp you have uninstall and reinstall the Norton product.
Tom: found it in startup, checked ; but not listed in services
Sridhar: Okay fine .
Tom: sorry I'm dumb
Sridhar: Please click OK and restart the machine.
Tom: OK thanks for your help!

[TBoneit]

Somebody is much too patient. I would have told them to put someone on that actually knows the product beyond what they read on a computer screen.

[Mr. Dweezel]

Lately, I've been downloading a bunch of files here, and visiting some obscure forums & websites on that account (such as that doom place).

I have Norton Internet Security, and its constantly updating itself, and recently added Windows Defender, and the new IE7 beta.

I stopped using Norton, but a quick Google turned up some items.
You'll have to read them to see if they'll help you with your situation.

http://arstechnica.com/journals/microsoft.ars/2006/2/11/2840

http://www.hunterstrat.com/news/2006/02/12/microsofts-windows-defender-deletes-norton-antivirus/

http://forums.spywareinfo.com/index.php?showtopic=75390&pid=405478&st=0&#entry405478

[Mr. Dweezel]

Somebody is much too patient. I would have told them to put someone on that actually knows the product beyond what they read on a computer screen.

You beat me to the post!

I've learned a long time ago that "If you want something done right........"
Everybody hopefully knows the rest of that saying.

I used to call various tech supports too, and that's why I learned to fix everything
myself. That means reading books, of course, but an even better solution is Google.

Books quickly become outdated, but the info found on the internet is usually current.

Yeah, whenever I used to call the "Tech" guys, it was obvious that they were reading
the script, but it's probably for economic reasons.

[KBeee]

Following scripts as a "Helpdesk" employee makes sense to bean-counter employers, but is really just a placebo to justify higher prices to consumers.
Instead of calling a "Helpdesk", it would be easier and cheaper to include a hyperlinked Q & A problem solver on the install CD/DVD (which is basically what the so-called "Helpdesk" is doing). But then you wouldn't be able to charge premium prices for your bloatware with "24 hour software support..."

[ahhaa]

What I really wanted to ask the guy was 'How did the virus get past Norton in the first place?'
and why I needed an AOL product to do an online scan...

[TBoneit]

a. you weren't up to date.
b. you are running an older version.
c. You are up to date and running a current version and norton just doesn't detect it yet.
d. It came in through a security exploit and is a nasty form of spyware.

Take your pick of the above. Norton or any other software can not catch everything. I have Norton 2006, and two Spyware programs running as well as bad websites being blocked. I still need to be carefull. When I clean spyware from customers computers I use 11 programs as a base and sometimes specialized cleaners too. Nothing gets it all.

I often see computers with older versions of Norton and Viruses.

One of the things in newer versions is detcetion for more types of things. Last years Norton could find some Spyware but not really clean it out. This years 2006 is better that way.

Remember renewing the software after one year only renews the live update for virus signatures and does not upgrade 2004 to 2006 capabilities for example.

[BJ_M]

easy fix :


control panel -> add remove programs -> remove all traces of norton

install AVG or AVAST

[MJA]

I think BMW should sue Symantec for this.lol

"John Thompson, CEO of Symantec, last month told Silicon.com, "The Norton brand is the BMW of the security world." As such, he said, the company has no plans to offer a low-cost version and likewise will fight to maintain its reputation."

http://news.com.com/2100-7348_3-6073382.html?part=rss&tag=6073382&subj=news

[JSB1]

easy fix :


control panel -> add remove programs -> remove all traces of norton

install AVG or AVAST

Good luck... Norton products go off in your registry like a frag grenade.
But I must add I have been happily using Norton anti-virus Corp Edition for many years.

JSB

[CrayonEater]

Seriously, Norton is like a rootkit - and not just the DRM either. I tell all my clients to stay as far away from Norton as possible. I would sooner go without AV (and, perhaps, a firewall) than use any Symantec product. Fortunately, there are better (and often cheaper) alternatives, so it's never come to that.