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  1. Member
    Join Date
    Mar 2006
    Location
    United States
    Search Comp PM
    I've burned a dozen DVD-Rs with CopyToDVD without a problem. This morning, it told me my total file size was 8.5 GB and wouldn't fit on my single-layer blank DVD-R. In fact, the total file size was 3.57 GB (I have a screen shot from CopyToDVD Manager showing this as well as the log). This is the latest version of CopyToDVD (3.1.137). I would have contacted VSO (the authoring company) tech support, but I'm at work now (problem was at home).

    Has anyone seen this? Do you have an email addres for VSO support?

    Thanks,

    Bruce
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  2. Member
    Join Date
    Feb 2005
    Location
    France
    Search Comp PM
    http://www.vso-software.fr/support.php chose tech support, the best thing is to write them however from the computer you did the test with,
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  3. Member
    Join Date
    Mar 2006
    Location
    United States
    Search Comp PM
    Originally Posted by clairew
    http://www.vso-software.fr/support.php chose tech support, the best thing is to write them however from the computer you did the test with,
    Thanks, but I already had the URL to the website. This wants to load software on to my work computer (a no-no here), and it would only report useless data anyway. What I was looking for was an email address so I could send them stuff before they go home for the day in a couple of hours.

    Thanks,

    Bruce
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  4. Member
    Join Date
    Feb 2005
    Location
    France
    Search Comp PM
    sorry, did you get a response from vso though? what do they think it is from?
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  5. Member
    Join Date
    Mar 2006
    Location
    United States
    Search Comp PM
    Ah, well... As I was preparing to send in my question, I was playing around with the user interface (CopyToDVD Manager) and I unchecked the "Use Depot" option and tried it again. Success! Apparently, the files were in the "depot" and selected manually. So everything was counted twice, I guess.

    Thanks for your help.
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  6. Member
    Join Date
    Feb 2005
    Location
    France
    Search Comp PM
    Ok great, glad to see everything is fine
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