Dual Layer shows only 4GB

[orbitalpunk]

hi guys, I have a NEC dual layer drive and I was trying to record onto Verbaitim Dual Layer media but Nero 7 only shows 4GB of space but when i use the disc INFO tool it does say Dual Layer, but still only shows 4GB of capacity. Anybody encounter this and know how to fix it?

thanks so mcuh

[lumis]

try upgrading the firmware of the NEC burner.

[ROF]

how much space is shown as available on a blank disc inserted and viewed in windows explorer? It does sound like firmware issue but if windows confirms available space you might need to uninstall/reinstall Nero.

[INFRATOM]

check the tool if your drive is recognized as DL, then try another DL media if same then make sure your dvd drive supports DL and go for firmware update.

[koolaidwa]

easy

just try to burn it, it will then work or wont, easy as that

[gastorgrab]

Is the disc DVD+R DL or DVD-R DL?

Your NEC DL burner may not support the -R DL standard.
.

[Doramius]

Is the disc DVD+R DL or DVD-R DL?

Your NEC DL burner may not support the -R DL standard.
.

I saw this recently on a friend's PC. He had a DVD+R DL burner. It also burned DVD±R(W) discs. He put in a DVD-R DL disc and it only showed 1 layer. It only burned 1 layer, too. I found it odd that it burned at all, but who am I to argue when something works when you thought it shouldn't at all. Sucked that we wasted a good DL disc though.

As for the original question. Check the media and then update your firmware as everyone is suggesting. You may need to get a new version or need to reinstall NERO.