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  1. 20th Apr 2005 21:40 #1
    Greg12
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    ytokuh1 12:00 2/25/2005 Windows Support Walk-up (non-lab user) Resolved on contact


    I have alot of data like that in an excell spread sheet. I can't seem to get any meaningful graphics or report with it though
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  2. 23rd Apr 2005 07:45 #2
    jimmalenko
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    What sort of graphics/report would you like to get from it ?

    You could create a macro to separate into separate fields, and then do a numerical summary on any particular field I guess - I assume that "Windows support Walk-up (non-lab user)" and "Resolved on contact" are probably two variables that could contain a finite number of possible choices ?
    If in doubt, Google it.
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  3. 24th Apr 2005 16:40 #3
    Greg12
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    I'd like to know see graphs comparing the amount of calls for each listed issue, compare call volume time of day and see who is not answering any calls.
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  4. 24th Apr 2005 18:01 #4
    Hardcoreruss
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    www.mrexcel.com

    Check their board out very good. Lot of MVP's on there also.
    If it's wet, drink it

    My DVD Collection
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