DVD43 causing serious problems. Need assist.

[Kurgan]

My brother wanted some help setting up some ripping software (he's a newbie), and told me he'd heard about some new form of copy protection. I hadn't heard about it yet, since I'd kinda drifted away from ripping lately, so I went over to MrBass to see if he had anything to say. Right away there's a recommendation to use DVD43, an "on-the-fly" decoder. Sounded good to me, so I had my bro download it, and I grabbed it, too.

We installed it together at the same time (he's running XP Home, I've got Pro), me helping him along over the phone. God, was this ever a mistake. Both our systems crashed instantly after it was installed. Problem is, we each uninstalled it right away, but both of our systems are slow, unstable, and crash immediately when we try to shut down. Additionally, my system is experiencing all sorts of hangups and problems that I can't explain (browser and email client errors and stalls). No virus or anything, just something with this program that left its mark and won't go away, and I can't figure it out to save my life.

Here's the BSOD error that comes up:

Page_Fault_In_NonPaged_Area
STOP: 0x00000050 (0xF000EFF7, 0x00000000, 0xBF830D03, 0x00000000)

Win32K.sys - Address BF830D03 base at BF800000, Datestamp 41107f7a.

Followed by the usual memory dump and note to contact my administrator. So, of course, I quickly contacted myself. Gee, that was easy. <Slamming head on wall>

I did a little digging about this error, and found others on the net that had gotten it from other software installations (but couldn't find any decent or applicable solutions, or any specifically referring to DVD43). Common things mentioned were video drivers, device drivers (CD/DVD), and a lot of assumptions that the system memory had gone bad. Yeah, I don't think so. Not too hard to figure out the nature of the problem, at least. DVD43 did something to a base driver involving the drives, I think, but I just can't figure out how to ID exactly what it did to fix it.

Anywho, I'm stuck, and frustrated, and desperately need some more experienced advice. I'm usually pretty good at troubleshooting, but this one's got me cold, and two systems depend on figuring this friggin' problem out. If anyone can toss in their two cents and nail this critter, I'll name a bunt cake after ya.

Thx.


Kurgan

[steve2713]

I would contact the author of DVD43, he'll probably know what files/registry settings, etc. that could have been modified to create your problems. I've got DVD43 installed with no problems.

Also, since you've got XP, you'll hopefully have System Restore enabled. Revert back to a restore point just before you installed DVD43, I'd say there's a very good chance it will resolve your problems.

[Kurgan]

The DVD43 website is a single page with no contact info, and even the download links are external.

As for System Restore, don't know much about it. I did see it in the System Tools folder, and figured it might help, so I clicked it, but nothing happens. Tried again just now after reading your post, but nada. Is it safe to assume this isn't what's supposed to happen, since knowing how XP likes to handle things, even if the service weren't enabled, it would likely ask if I wanted to turn it on?


Kurgan

[steve2713]

A window should 'pop up' when you launch System Restore. You can also go into your system properties (right click on 'my computer) and click on the System Restore tab to adjust it's settings, and also see if it is turned on.

P.S. - from the readme.txt file,

2003-2004 Captain Red

- does that help? :P Looks like you need to find Captain Red, aaarrrgghhh! :P

[handyguy]

Sounds as if you didn't download the right dvd43 or you got some sort of virus file.

The real Dvd43 requires a Patin Couffin layer.

[Kurgan]

Steve: I looked, and System Restore is enabled, it just doesn't come up when I click it. No window.

Handguy: Downloaded from the official site. Just went back and double-checked, and re-downloaded the same file from all three "official" sources given. Same identical file comes down, same byte count, everything identical. Scanned the original and comes up clean, no virus or malware.

Original file (the one installed) downloaded from www.dvd43.com using "site 1" link.

No reference to Patin Couffin layer on the page telling me to get it. No notice upon installation saying that, either. I've seen that mentioned, so understand it's something needed, but no clue what it is. Would not having that cause a crash just from a DVD43 installation, even after uninstalling DVD43?


Kurgan

[handyguy]

"Patin-Couffin Access Layer v19

Patin-Couffin access layer is required device I/O interface for various application, such as DVD43. Download and install and you're done. "

http://www.afterdawn.com/software/video_software/dvd_tools/patin-couffin.cfm

[ybeard]

I looked on the tools page where DVD43 is listed... While the author's webpage doesn't mention needing the Patin-Couffin access layer, the tools page that provided the download link to the author's page certainly does....

"Version 1.4 requires Patin-Couffin Access Layer"

[Kurgan]

After reading these posts, I got it and installed it, but afterwards found out it wasn't required. Patin-Couffin is no longer required with the new version of DVD43.

Kurgan

[Soopafresh]

Reinstall your video drivers. Betcha that will fix it.

If you haven't already, deinstall DVD43 in Safe Mode.

[Charmz]

page_fault and non_pagefault errors, ...i ve had experience with those...
95% are the problems are fixed by replacing your ram...