Device Manager - ever get Error Code 37??

[platinumfossil420]

my cd-rw and my dvd-rw both quit working the other day. pissed me off real good. i've been messing with it off and on and can't get anywhere. if anyone has any suggestions or help at all i would truly appreciate it. heres what i get in device manager:

Windows cannot initialize the device driver for this hardware. (Code 37)

i've tried going through the troubleshooter and uninstalling/reinstalling the driver but keep hitting a wall. lmk if i have failed to provide any pertinent information. TIA to whomever can help at all.

[Forum Troll]

Make sure that your primary and secondary IDE controllers are working properly, or download the latest chipset drivers for your motherboard and install them (or reinstall if already installed).




You are in breach of the forum rules and are being banned. Do not post false information.
/ Moderator John Q. Publik

[mike1061]

I think you need to give info about the computer, OS, drives. People fimillar with the products will see your post, and share there experiance's.
Thanks Mike

[platinumfossil420]

running xp pro.....pioneer ao5 dvd-rw.....liteon cd-rw(can't remember speed).....
anything else needed?? lmk.

thanks 8)

[stiltman]

what did you install or uninstall right before they stopped working? Burning software I bet. Sounds like your upper and lower filters are messed up

1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.

[ChrisX]

what did you install or uninstall right before they stopped working?

I noticed something about this recently ever since I removed an Mp3 app 'Musicmatch' from the PC and the CD burner has improved ever since.

I don't have a DVD burner and all I got is a Sony CD-RW drive and this one used to play up quite a bit on data backup.

All I got was bugs and not working properly on the drive.

It now trouble free backing up my documents and files.

Perhaps stiltman is right and what did you do before they stopped working?

Anyway, Musicmatch as no good, as so terrible to use and much better without it. 8)

ChrisX

[mike1061]

I dumped music match, and real player. But I doubt either of these is the problem.

Is the computer a dell 8200? Or a different Dell?
Thanks mike