Blockbuster applies tag to DVD and throws it out of balance!

[rijir2001]

I rented a flick from Blockbuster yesterday. I put the DVD in my player and sat on the couch. A few seconds later there was this loud rumble. My wife and I thought it was a car outside going by. Not joking. I noticed my DVD player sitting at "Loading" and it was taking to long. The sound continued and then I noticed it was coming from my player. I tried to eject the disc. But it would not eject. I had to power the player down. Then I was able to eject it before it initialized again. When I got the disc out I noticed that there was a long black strip attached to the label side. Closer inspection revealed it was on of those metalic anti-theft stickers that they had attached to the disc throwing it totally out of balance. What a bunch of idiots!!! I am now worried that this has somehow damaged my player. It use to be quite silent. Now when I play a disc I can hear the rotation. It still seems to play fine. It isn't as loud as that rumble. But I can hear it now and it bothers me.

Could this have thrown something off in my player or am I imagining it?

[bazooka]

The anti-theft strips are nothing new.

Tney have been doing this for quite some time.

The disc itself may have been defective.

[rijir2001]

The disc was fine. After I removed the sticker it did play. I would have never put it in my player had I seen it. But the room was dark and I wasn't paying attention.

I just am very irritated at the stupidity of putting a sticker like that on the disc itself. And now I'm worried about possibly screwing up my player.

[bazooka]

Why did you remove the sticker?

You would then have to buy the disc.

It even states, removing the sticker can damage the disc.

[bazooka]

I just am very irritated at the stupidity of putting a sticker like that on the disc itself.

That is not stupid. It is there for a reason. You removed the sticker and destroyed the disc and then put the defective disc in your player.

I do not feel sorry for you at all.

[rijir2001]

The sticker came off the disk with ease. It was not destroyed. We are not talking a CDROM here where the data is stored on the metalic label side and removing a sticker can easily damage it. This is a pressed DVD. And I guarantee it is the first disc I have EVER rented that had one attached to it. I would have noticed. I'm not an idiot.

Maybe you are not understanding my post??? There was an metallic anti-theft sticker on the disc putting it out of balance. Labels are not recommended on DVDRs because they can throw a disc out of balance. Why wouldn't a heavy metalic label attached to part of one side of a disc really mess up the balance??? Not sure how to explain this better.

And there is no way in hell Blockbuster is going to charge me for the disc. If anything they will be compensating me. I don't take crap like this lying down.

[bazooka]

The sticker came off the disk with ease. It was not destroyed. We are not talking a CDROM here where the data is stored on the metalic label side and removing a sticker can easily damage it. This is a pressed DVD. And I guarantee it is the first disc I have EVER rented that had one attached to it. I would have noticed. I'm not an idiot.

Maybe you are not understanding my post??? There was an metallic anti-theft sticker on the disc putting it out of balance. Labels are not recommended on DVDRs because they can throw a disc out of balance. Why wouldn't a heavy metalic label attached to part of one side of a disc really mess up the balance??? Not sure how to explain this better.

And there is no way in hell Blockbuster is going to charge me for the disc. If anything they will be compensating me. I don't take crap like this lying down.

I understood and you do not have a leg to stand on.

That anti-theft guard was there for a reason and the disc plays fine with it on.

It states on the disc that removing it can damage the disc. You removed it. You destroyed Blockbuster Property because you removed the sticker.

I rent from BB all the time and those ant-theft guards are on every disc where I live.

They will try and charge you because you destroyed their property.

You are not very smart to think you can damage other people's property and blame them for it.

[skebenin]

Was it one of those thin foil strips, about half the size of a toothpick and about as thick as adhesive tape, fixed near the hub of the disk? Or was it one of those honkin' big plastic-encased anti-theft sticker things you find stuck to the inside of DVD cases when you purchase a DVD.

Applied correctly, the metal foil thing shouldn't have been enough to make the DVD out of balance, and certainly not enough to make you player go berzerk. If it was one of the big honkin' things, it's not supposed to be on the disk at all - I'd chalk that up to human error.

[bazooka]

Was it one of those thin foil strips, about half the size of a toothpick and about as thick as adhesive tape, fixed near the hub of the disk? Or was it one of those honkin' big plastic-encased anti-theft sticker things you find stuck to the inside of DVD cases when you purchase a DVD.

Applied correctly, the metal foil thing shouldn't have been enough to make the DVD out of balance, and certainly not enough to make you player go berzerk. If it was one of the big honkin' things, it's not supposed to be on the disk at all - I'd chalk that up to human error.

It is usually the thin foil strips.

[rijir2001]

I just got off the phone with the store and the manager said they were unaware that labels can throw discs off balance. They said they would pay for any repairs to my player and I even told them I took the label off. So, in the end I think I am the winner in this case.

[bazooka]

Whatever

If you had tried that where I live, they would have laughed at you.

If I had been the manager, I would have charged you for the movie and revoked your membership.

[somebodeez]

I just got off the phone with the store and the manager said they were unaware that labels can throw discs off balance. They said they would pay for any repairs to my player and I even told them I took the label off. So, in the end I think I am the winner in this case.

I'm so glad you were able to get it resolved.
I haven't noticed any stickers like that from the discs I have rented from BBs but will certainly be on the look out for them now.

[rijir2001]

Whatever

If you had tried that where I live, they would have laughed at you.

If I had been the manager, I would have charged you for the movie and revoked your membership.

Then you obviously know nothing about customer service. When your product damages a customer's property you should do what you can to resolve the issue. I recently has to get the BBB and the FCC after AT&T wireless when they couldn't provide service for my cellular phone. AT&T said I am locked into a contract unless I want to pay $350 to get out of it. Having 2 cell phones that didn't work seemed to mean nothing to the stupid customer service people. Once I filed FCC and BBB complaints they cleared everything up and got me out of the contract free and clear. I work in a very customer services oriented business. So, I expect a lot when I have an issue. Maybe it is my age. I'm only 35 but I am blown away by the total lack of service at almost every business I go into every day.

[rijir2001]

I also posted my complaint to another forum. I am hearing of others who experienced this.

[bazooka]

Whatever

If you had tried that where I live, they would have laughed at you.

If I had been the manager, I would have charged you for the movie and revoked your membership.

Then you obviously know nothing about customer service. When your product damages a customer's property you should do what you can to resolve the issue. I recently has to get the BBB and the FCC after AT&T wireless when they couldn't provide service for my cellular phone. AT&T said I am locked into a contract unless I want to pay $350 to get out of it. Having 2 cell phones that didn't work seemed to mean nothing to the stupid customer service people. Once I filed FCC and BBB complaints they cleared everything up and got me out of the contract free and clear. I work in a very customer services oriented business. So, I expect a lot when I have an issue. Maybe it is my age. I'm only 35 but I am blown away by the total lack of service at almost every business I go into every day.

Dude

I have worked in the retail sector all my life. The fact that does not change is you willfully destroyed property that was not yours.

I am through with this thread as you lack the intelligence to know not to mess with stuff that is not yours.

[rijir2001]

Dude

I have worked in the retail sector all my life. The fact that does not change is you willfully destroyed property that was not yours.

I am through with this thread as you lack the intelligence to know not to mess with stuff that is not yours.[/quote]

I hope you don't refer to your customers as "dudes". That would just prove my point. And the disc wasn't destroyed. After removing the sticker it played fine. Maybe you didn't read my post carefully. Something you should do in the customer service industry to know your customer's needs before jumping to conclusions.

[bazooka]

I hope you don't refer to your customers as "dudes". That would just prove my point. And the disc wasn't destroyed. After removing the sticker it played fine. Maybe you didn't read my post carefully. Something you should do in the customer service industry to know your customer's needs before jumping to conclusions.

Even if it played fine, that is not the point. You had no right to remove the theft guard. I did not refer to my customers as dudes. I used to be an assistant manager for a drug-store. It does not matter if your player was messed up. BB had put the disclaimer on the disc, and you ignored it.
That would absolve BB of anything. If it were to go to court, you would lose.

If I broke your fence and then used that part of the fence to hit my car, You would have a right to sue because I broke your fence. That was my point.

[rijir2001]

I am not trying to be a jerk. But there was no disclaimer on the disc or the sticker. So, their actions, if harm was caused, would put them in the wrong. I have been a member of Blockbuster since they opened their doors in the 80's. I don't remember receiving an update to the contract I signed stating this change. And anyway the manager said this is something new they started.

If you owned an oil change shop and you changed my oil but put the wrong kind in my car, resulting in damage, you would be at fault. That is my point.

[bazooka]

I am not trying to be a jerk. But there was no disclaimer on the disc or the sticker. So, their actions, if harm was caused, would put them in the wrong. I have been a member of Blockbuster since they opened their doors in the 80's. I don't remember receiving an update to the contract I signed stating this change. And anyway the manager said this is something new they started.

You should have looked closer. I used to rent about 20 movies a month, and many discs that have had the theft-guard have said that. I have been a BB member since 1992, but I can still read the disclaimer on the discs.

Here, they have been putting the theft guard on for at least a year if not longer.

[thecoalman]

You both wrong and right.

If the sticker damaged the player that's BB's responsibility. That's a defective product....

And the sticker should never have been removed since it was the property of BB defective or not.

[bazooka]

You both wrong and right.

If the sticker damaged the player that's BB's responsibility. That's a defective product....

And the sticker should never have been removed since it was the property of BB defective or not.

The disclaimer absolves BB's responsibility.

[thecoalman]

You both wrong and right.

If the sticker damaged the player that's BB's responsibility. That's a defective product....

And the sticker should never have been removed since it was the property of BB defective or not.

The disclaimer absolves BB's responsibility.

Disclaimers don't mean shit if it's defective.

[bazooka]

You both wrong and right.

If the sticker damaged the player that's BB's responsibility. That's a defective product....

And the sticker should never have been removed since it was the property of BB defective or not.

The disclaimer absolves BB's responsibility.

Disclaimers don't mean shit if it's defective.

It is not defective, if you leave the theft guard on.

[bazooka]

If I tell you not to eat silicone, and you do it and end up in the hospital, it is not my fault.

Same principle

[Capmaster]

THis thread has become a pissing contest .....click!