Broadband installed at last. I'm pissed!

[rhegedus]

I pay £39.99 for 2mbs down 256k up.

I think Bulldog do a 400k upstream service, but they have a bad rep amongst some of their customers.

www.adslguide.org

[yoda313]

Hello,

Update Flaystus???? You broadband yet????

Kevin

[Faustus]

Matter of fact yes! Since just last night I have an update.

They said 1 to 2 weeks, at almost 2 weeks they have not even come out for the survey so I call and get told "you can't get it" by the person who answers the phones.

At last I get ahold of the installer and he explains that there is some confusion because somebody with almost the same name was trying to get it at the same time and didn't qualify.

The long and the short of it? If things go as the SHOULD I must stay at the house between 11am an 2pm to await my install.

[rhegedus]

Fingers crossed

[Faustus]

Yeah its also cold and rainy. I hope he doesn't blow it off today. I just entered the 4 hour window of time he gave me to show up.

[rhegedus]

Have your ears become hypersensitive to passing vehicles and footsteps outside?

[Capmaster]

Yeah its also cold and rainy. I hope he doesn't blow it off today. I just entered the 4 hour window of time he gave me to show up.

When are you guys getting running water there, Flay?

[Faustus]

Have your ears become hypersensitive to passing vehicles and footsteps outside?

What do you think woke up up this morning at 9am? stupid mailman....

Yeah its also cold and rainy. I hope he doesn't blow it off today. I just entered the 4 hour window of time he gave me to show up.

When are you guys getting running water there, Flay?

If I have broadband I don't care about this "running water" thing of which you speak.


this flash explains exactly how I feel today
http://www.leagueofpirates.com/sirvival/queuedance.html

[Faustus]

Hour and a half left... I got a bad feeling he's not gonna show today.

[yoda313]

Hour and a half left... I got a bad feeling he's not gonna show today.

Hello,

We all feel for you flaystus - we've been through this kind of torture before too...

Kevin

[Faustus]

Well its 3pm, he is offically either late or has blown me off. *sigh*

[yoda313]

Well its 3pm, he is offically either late or has blown me off. *sigh*

Hello,

Hang in there buddy... You'll get it soon enough

Kevin

(4pm EST )

[bazooka]

Give it time

The installer might still show up.

When I used to do fixed wireless, the minimum amount of time at a customers house was three hours.

You never know what you will run across.

[Faustus]

Give it time

The installer might still show up.

When I used to do fixed wireless, the minimum amount of time at a customers house was three hours.

You never know what you will run across.

I know I know... but considering the stupid way this place does it I'm not sure it should take that long.

All they do is mount the box then install a wireless card in the PC. Heck I already told the guy I'll install the card while he mounts the box. (I'm picky about other poeple messing with my PC) might find teh pron

[Faustus]

Well its almost 5pm and nothing. Another promise broken by this company.

[Greg12]

4megs down 256 up 39 a month plus cable tv at 60 comes to about 95 dollars with taxes.

[tekkieman]

Well its almost 5pm and nothing. Another promise broken by this company.

I don't suppose you called them to find out why....

[Faustus]

Well its almost 5pm and nothing. Another promise broken by this company.

I don't suppose you called them to find out why....

Didn't give up until 5pm, the main office had closed by then. So no, I'm calling them in 30min when they open.

[tekkieman]

Well its almost 5pm and nothing. Another promise broken by this company.

I don't suppose you called them to find out why....

Didn't give up until 5pm, the main office had closed by then. So no, I'm calling them in 30min when they open.

That would be just about now. Good luck!

[Faustus]

We got a little snow yesterday afternoon. Apparently the town where they were got a little icy so they stopped installs since their would be ice on roofs. Today is cold but dry.

Supposedly! He is suppose to call to reschedule, who knows how long it will be this time.

Status: Awaiting Status

[Faustus]

Update: Exactly what I said, got to cold and wet and was scared of icey roofs. Solution?

"I'm all booked up today and don't work tomorrow. How about sometime next week?"


ARRRRGG!

[tekkieman]

Update: Exactly what I said, got to cold and wet and was scared of icey roofs. Solution?

"I'm all booked up today and don't work tomorrow. How about sometime next week?"


ARRRRGG!

"However, we had a scheduled appointment which you broke with no notice. How about you reschedule one of your calls for today and let them wait since I was scheduled before them?"

[Capmaster]

Update: Exactly what I said, got to cold and wet and was scared of icey roofs. Solution?

"I'm all booked up today and don't work tomorrow. How about sometime next week?"


ARRRRGG!

"However, we had a scheduled appointment which you broke with no notice. How about you reschedule one of your calls for today and let them wait since I was scheduled before them?"

Absolutely. Insist that she bump someone else who didn't wait all day yesterday!!! Asswipes!!

[bazooka]

Update: Exactly what I said, got to cold and wet and was scared of icey roofs. Solution?

"I'm all booked up today and don't work tomorrow. How about sometime next week?"


ARRRRGG!

"However, we had a scheduled appointment which you broke with no notice. How about you reschedule one of your calls for today and let them wait since I was scheduled before them?"

Absolutely. Insist that she bump someone else who didn't wait all day yesterday!!! Asswipes!!

There have been occasions where the installers would make up stories about customers like them not being home just to get out of working.

[rhegedus]

There have been occasions where the installers would make up stories about customers like them not being home just to get out of working.

Yep, and worse.

I was even told that the repair work had been done despite me not having let anyone in the house because no one had called.

When the line diagnostics revealed the same fault, I was told that it must have recurred!

[AlecWest]

True story. I moved in October, had broadband cable at my old address, and had installation at my new address pre-scheduled for the day after my move ... giving me, in theory, only one day's worth of downtime. On the morning they were to come, I was up early (they were scheduled as sometime between 8-10 AM), played a few games of Solitaire on the computer, then turned it off to watch some TV. They showed up promptly at 8 AM. And, with the cable people standing behind me, I pressed the computer's "on" button and ... nothing happened. Then they tried it ... and nothing happened. So, they left. Took the computer into the shop. My computer, apparently, chose that exact moment to fry the power supply (sigh). I got it repaired rather quickly ... but had to wait a week for the next available appointment. Ugh.

[Faustus]

When last we left the story I was suppose to recieve a call to make sure if I wanted it installed Monday or Tuesday depending on when he had free. We pretty much decided on Monday if an appointment could be had first thing in the morning and tuesday if not.

I just later realized he never called back like he said and today is their first day back to work because of the holiday. So this morning i get to find out if the big day is today or tomorrow.

This whole process blows.

[yoda313]

When last we left the story I was suppose to recieve a call to make sure if I wanted it installed Monday or Tuesday depending on when he had free. We pretty much decided on Monday if an appointment could be had first thing in the morning and tuesday if not.

I just later realized he never called back like he said and today is their first day back to work because of the holiday. So this morning i get to find out if the big day is today or tomorrow.

This whole process blows.

Hello,

HANG IN THERE!!!!

It's worth the wait

Kevin

[Faustus]

Update. Well all morning I'm calling the installers number and getting "This customer is not accepting calls at this time... blah blah blah"

So I call the main office and get told "his battery ran down" ok sounds like hes in do not disturb to me but ok have him call me please to verify if I have an appointment for tomorrow since he never called me back from LAST WEEK.

I sleep with the phone next to my head, he never called back.

So unless I get ahold of him tomorrow and he says he's coming out THAT DAY I'm done with this company, its a bunch of bullshit dealing with them and if its not installed this will be the 2nd day off of mine that they ruined.

[Capmaster]

I'm sorry to hear that Flaystus. Incompetence really gets my ass hairs up. You're not alone ...we're doing the same dance with a body shop in town ....five firm completion dates changed already on my son's car repair :P