Constructive criticism (only)

[pesky_25]

Before I begin under no circumstances am I slating this website, I think it's one of the best on the net.

But recently I have came on for some advice and the pages take a 1 min or so to load. What's the deal with this?

No - before you ask I have a meg line with and using I.e 6, surely that is compatible? Just now I see there is a a 100 odd user on line with this website surly that shouldn't slow down traffic that much?

Now is it me or is my ISP pants? But I don't have problems anywhere else.

[Baldrick]

Everything works fine from here(Sweden). And the cpu-usage server logs looks fine.

Is it the same pages that are slow or just random pages?

[SatStorm]

The traffic is huge and I bet that there are certain hours that the site becames slow.
Baldrick, our administrator, recently changed server to make things better (and - if possible - faster).
But even me, on a classic dial up, never had to wait a minute to load a page. Only on pages with many photos I have to wait a minute or so. For the average page, the time is about 5 - 10 seconds.
Maybe you have de-activate some protocols on your browser?

[pesky_25]

I just hit the nav-bar on the left for 'Covert' the page took over a min and a bit to open after the second attempt. And yet it took me secs to log into this forum and answer your posts.

You all understand it's no big problem, but just dam annoying.

Mikey

[Baldrick]

Could you do a tracert? open a dos command prompt and type tracert www.videohelp.com . And paste the result here.

It should looke something like this

C:\Documents and Settings\Baldrick>tracert www.videohelp.com

Tracing route to www.videohelp.com [67.19.225.212]
over a maximum of 30 hops:

  1     8 ms     8 ms     8 ms  213.65.57.1
  2     8 ms     8 ms     8 ms  10.0.111.1
  3     9 ms     8 ms     9 ms  213.65.56.252
  4    21 ms    20 ms    20 ms  oes-b-c1-link.se.telia.net [81.228.73.104]
  5    29 ms    29 ms    29 ms  hy-c1-link.se.telia.net [81.228.72.54]
  6    24 ms    24 ms    25 ms  hy-peer1-link.se.telia.net [81.228.72.71]
  7    24 ms    24 ms    24 ms  s-b4-pos14-0.telia.net [213.248.101.142]
  8    24 ms    24 ms    24 ms  s-bb1-pos7-1-0.telia.net [213.248.66.5]
  9    46 ms    45 ms    47 ms  hbg-bb1-pos4-0-0.telia.net [213.248.64.30]
 10    60 ms    60 ms    60 ms  ffm-bb1-pos7-0-0.telia.net [213.248.64.42]
 11    60 ms    60 ms    60 ms  ffm-b3-pos0-0-0-0.telia.net [213.248.65.54]
 12    55 ms    56 ms    56 ms  global-01985-ffm-b3.telia.net [213.248.77.182]
 13   172 ms   172 ms   171 ms  so0-0-0-2488m.ar1.dal2.gblx.net [67.17.73.30]
 14   171 ms   171 ms   172 ms  The-Planet.ge-0-2-1.ar1.DAL2.gblx.net [64.213.17
6.150]
 15   169 ms   170 ms   169 ms  dsr2-2-v2.dllstx4.theplanet.com [12.96.160.40]
 16   172 ms   172 ms   171 ms  gig1-0-1.tp-car8-1.dllstx4.theplanet.com [67.18.
116.67]
 17   177 ms   177 ms   188 ms  videohelp.com [67.19.225.212]

Trace complete.

[BJ_M]

  1    <1 ms    <1 ms    <1 ms  192.168.123.254
  2    78 ms    55 ms    54 ms  199.84.52.230
  3    54 ms    82 ms    56 ms  199.84.52.230
  4    65 ms    58 ms    61 ms  tor1.aei.ca [66.11.167.185]
  5    61 ms    63 ms    56 ms  66.11.167.163
  6    60 ms    57 ms    56 ms  f0-22.na02.b011027-0.yyz01.atlas.cogentco.com [38.112.17.49]
  7    61 ms    56 ms    58 ms  g2-0-2.core01.yyz01.atlas.cogentco.com [38.112.35.21]
  8    72 ms    72 ms    90 ms  p13-0.core02.ord01.atlas.cogentco.com [66.28.4.213]
  9    86 ms    82 ms    81 ms  p15-0.core01.ord03.atlas.cogentco.com [154.54.2.242]
 10    69 ms    88 ms    70 ms  gblx.ord03.atlas.cogentco.com [154.54.11.102]
 11   117 ms   114 ms   118 ms  so0-0-0-2488m.ar1.dal2.gblx.net [67.17.73.30]
 12    97 ms   103 ms   110 ms  The-Planet.ge-0-2-1.ar1.DAL2.gblx.net [64.213.176.150]
 13   106 ms   135 ms   127 ms  dsr2-2-v2.dllstx4.theplanet.com [12.96.160.40]
 14    97 ms    98 ms   100 ms  gig1-0-2.tp-car8-1.dllstx4.theplanet.com [67.18.116.83]
 15    96 ms   100 ms   100 ms  videohelp.com [67.19.225.212]

Trace complete.

i like how i hit the same IP twice

[pesky_25]

C:\Documents and Settings\Administrator>tracert www.videohelp.com

Tracing route to www.videohelp.com [67.19.225.212]
over a maximum of 30 hops:

1 * * * Request timed out.
2 20 ms 20 ms 30 ms 217.47.206.122
3 20 ms 20 ms 20 ms 217.47.206.86
4 20 ms 20 ms 20 ms core2-pos13-3.reading.ukcore.bt.net [194.72.0.23
7]
5 20 ms 20 ms 30 ms core2-pos15-2.ilford.ukcore.bt.net [194.74.16.13
3]
6 20 ms 20 ms 30 ms core2-pos13-0.telehouse.ukcore.bt.net [194.74.65
.125]
7 20 ms 30 ms 20 ms ge9-1.mpr2.lhr1.uk.above.net [208.185.156.217]
8 20 ms 30 ms 20 ms so-2-1-0.cr2.lhr3.uk.above.net [208.184.231.65]

9 20 ms 30 ms 20 ms so-0-0-0.cr1.lhr3.uk.above.net [208.184.231.145]

10 90 ms 100 ms 100 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
11 91 ms 100 ms 90 ms so-0-0-0.cr2.dca2.us.above.net [64.125.29.122]
12 120 ms 121 ms 130 ms so-6-0-0.cr2.dfw2.us.above.net [64.125.28.70]
13 120 ms 121 ms 130 ms 216.200.88.141.theplanet.com [216.200.88.141]
14 120 ms 131 ms 120 ms dsr2-2-v2.dllstx4.theplanet.com [12.96.160.40]
15 121 ms 130 ms 120 ms gig1-0-1.tp-car8-1.dllstx4.theplanet.com [67.18.
116.67]
16 120 ms 130 ms 120 ms videohelp.com [67.19.225.212]

Trace complete.

C:\Documents and Settings\Administrator>

[Baldrick]

it looks good. must be something else.

[BJ_M]

it looks good. must be something else.

his " 1 * * * Request timed out. " looks like he has a router problem in his own house

[Dragonsf]

I made a quick test:to open 'Convert' takes about 10 times the time as being needed to open 'Author'.
Seems to be something on Covert page,which slows it down.
On my connecting that means 1:10 seconds

[Baldrick]

no difference here.

[pesky_25]

i'm not aware a problem on my router. All seems to workin good. So that one time out, is this the cause on this website?

[Baldrick]

can't find any timeouts in the logs. strange...

[Faustus]

C:\Documents and Settings\Administrator>tracert www.videohelp.com

Tracing route to www.videohelp.com [67.19.225.212]
over a maximum of 30 hops:

1 * * * Request timed out.
2 20 ms 20 ms 30 ms 217.47.206.122
3 20 ms 20 ms 20 ms 217.47.206.86.....

Yeah the request timed out is very odd, and since is the first jump that would point to a network problem of some kind. Now mind you that doesn't mean its what cauing the problem but you should NOT be getting time outs internally.

[BJ_M]

since it is the first jump, i still say it is a router or firewall problem --

[lordsmurf]

Fine here, then again, I don't think the server could be any closer to me.

[Capmaster]

I also get this for the first hop:

1 * * * Request timed out

But I have no page loading or other speed issues

[pacmania_2001]

I also get my first hop timed out. No speed issues though.

[Faustus]

If your own a router the first hop is internal so your own router rejects your first attempt to go out. Thats not considered good.

Now that doesn't mean the 2nd attempt less then 10ms later might not work and you have no speed hit. But the fact remains that the router rejects you the first time.

[flaninacupboard]

I'm using a fresh wndows install and when i hit the convert page it asked to download flash.... is that right? maybe your machine is slow at checking in with the flash server or something?

[Shocker Milwaukee]

my first tracert:

What's with the time-out?

[jimmalenko]

mine (work):

C:\>tracert www.videohelp.com

Tracing route to www.videohelp.com [67.19.225.212]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  172.18.100.1
  2    16 ms    17 ms    16 ms  gw.lon32.Melbourne.telstra.net [165.228.0.1]
  3    29 ms    17 ms    16 ms  10GigabitEthernet9-0.win-core1.Melbourne.telstra.net [203.50.79.129]
  4    30 ms    29 ms    34 ms  Pos-Channel1.chw-core2.Sydney.telstra.net [203.50.6.13]
  5    28 ms    28 ms    28 ms  InterfaceA.oxf-core1.Sydney.telstra.net [203.50.6.2]
  6    29 ms    29 ms    31 ms  GigabitEthernet2-2.syd-core03.Sydney.net.reach.com [203.50.13.30]
  7    29 ms    30 ms    29 ms  i-6-0.syd-core01.net.reach.com [202.84.249.13]
  8   185 ms   186 ms   190 ms  i-12-1.wil-core02.net.reach.com [202.84.144.65]
  9   195 ms   194 ms   195 ms  202.84.251.166
 10   190 ms   188 ms   189 ms  so-1-0.core2.LosAngeles1.Level3.net [64.152.193.65]
 11   197 ms   189 ms   189 ms  so-4-1-0.bbr2.LosAngeles1.Level3.net [4.68.113.173]
 12   240 ms   219 ms   220 ms  ge-0-1-0.bbr1.Dallas1.Level3.net [64.159.1.109]
 13   217 ms   218 ms   218 ms  so-6-0-0.edge1.Dallas1.Level3.net [209.244.15.162]
 14   219 ms   220 ms   218 ms  unknown.Level3.net [63.209.48.110]
 15   228 ms   246 ms   227 ms  dsr2-2-v2.dllstx4.theplanet.com [12.96.160.40]
 16   224 ms   230 ms   220 ms  gig1-0-2.tp-car8-1.dllstx4.theplanet.com [67.18.116.83]
 17   221 ms   245 ms   220 ms  videohelp.com [67.19.225.212]

Trace complete.

[BJ_M]

Shocker Milwaukee

# 2 is a router or cable/dsl modem or firewall

some problem there - (stateful inspection on ?)

[jimmalenko]

mine (home):

C:\>tracert www.videohelp.com

Tracing route to www.videohelp.com [67.19.225.212]
over a maximum of 30 hops:

  1     8 ms     7 ms     8 ms  172.26.0.1
  2     8 ms     8 ms     7 ms  203.208.67.129
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>

That does NOT look good

[BJ_M]

thats looks like crap

[Doramius]

Constructive criticisim? Hmmmmm. I think porn would be a bad addition if you're worried about delays from site traffic.

[DVDDave]

i don't know what this is supposed to say, but here it is from Midlothian, VA

[BJ_M]

that is pretty good

[macleod]

I am currently in indiana (also, I am on dialup and it takes about 5-10 seconds to load using mozilla)

[andkiich]

Here is from Columbus, Ohio. I seem to hit a lot of servers on my end from my own ISP. All the Ameritech and SBCGlobal entries are my own ISP.

I've got no trouble or delay in connecting to anything on the site.

Tracing route to www.videohelp.com [67.19.225.212]

over a maximum of 30 hops:


1 1 ms <1 ms <1 ms 192.168.25.1
2 1 ms 1 ms 1 ms thor.mshome.net [192.168.0.1]
3 8 ms 9 ms 9 ms adsl-69-211-137-254.dsl.wotnoh.ameritech.net [69.211.137.254]
4 10 ms 10 ms 10 ms dist1-vlan60.wotnoh.ameritech.net [67.36.13.242]
5 14 ms 9 ms 10 ms bb1-g1-0.wotnoh.ameritech.net [67.36.13.99]
6 18 ms 17 ms 17 ms bb1-p4-1.sfldmi.ameritech.net [151.164.190.10]
7 18 ms 17 ms 18 ms bb2-p15-0.sfldmi.ameritech.net [151.164.40.182]
8 25 ms 25 ms 29 ms core2-p6-0.crchil.sbcglobal.net [151.164.242.37]
9 26 ms 26 ms 29 ms bb1-p6-1.emhril.ameritech.net [151.164.242.209]
10 26 ms 27 ms 27 ms bb2-p13-0.emhril.ameritech.net [151.164.191.174]
11 27 ms 28 ms 28 ms ex2-p6-3.eqchil.sbcglobal.net [151.164.40.86]
12 27 ms 27 ms 27 ms 151.164.249.90
13 28 ms 27 ms 28 ms ge-2-1-0.a1.chcg.broadwing.net [216.140.15.17]
14 31 ms 31 ms 31 ms 216.140.15.9
15 47 ms 47 ms 47 ms P3-0.c0.ftwo.broadwing.net [216.140.16.33]
16 48 ms 58 ms 52 ms S2-2-0.a1.dlls.broadwing.net [216.140.4.226]
17 57 ms 54 ms 55 ms 67.99.43.234
18 55 ms 55 ms 55 ms dsr2-2-v2.dllstx4.theplanet.com [12.96.160.40]
19 57 ms * 55 ms gig1-0-2.tp-car8-1.dllstx4.theplanet.com [67.18.116.83]
20 56 ms 54 ms 55 ms videohelp.com [67.19.225.212]

Trace complete.