1st Netflix, 2nd Walmart, 3rd Blockbuster, 4th Amazon.com

[docrobb]

I recently halted my netflix account, their turnaround times were taking the piss. And that is with a new distribution center not 90 miles away, on average 8-9 days. Had enough trying dvdbarn.

[skebenin]

Sounds like that local distribution center is having problems - perhaps with staffing or training, or perhaps with the local post office. Under those circumstances, your only choices are to wait it out or cancel. I can't say I'd blame anyone for cancelling if their turn-around was 9 days, though realistically you could still get 9 or more DVDs a month even then (with the 3-out plan). That's still a pretty good deal, and actually matches the turn-around for many customers back when they only had one distribution center.

Regarding immediate shipment on disks that are in stock. If a disk is in stock, it doesn't necessarily mean the disk is in stock at the closest distribution center. NetFlix has to balance sending you a disk from a distant center against the possibility that the disk will become available locally the next day (and thereby ship to you faster) and against the service implication of *not* sending it to someone else who wants it and is close to that center.

This stuff is complicated, and I am convinced NetFlix manages this stuff to maximize service overall. I don't always get the top disk in my queue, even when it continues to say 'available now', but I'm willing to accept that if it means I'll get two more disks a month than I would if they always shipped the top disk from a remote center.

[Kmical]

I think I've tried almost all of the on-line rental places (at least all of those that offered some sort of free trial). Netflix, in my opinion, is still the best overall vendor. They have a huge selection, most items in my queue are shipped immediately when they become available, and I like their system of reporting problems with disks. To summarize - "works for me ..."

One of the things I like about Netflix is that I can trust the status of the items in my queue. If something is listed as being available "Now", they ship it to me. They may ship it the same day they receive returns from me, or they may wait for the next day. This is still excellent service --- my life will not be over if I have to wait two days to receive a movie. If a movie is listed as "Long Wait" in my queue, I'm not really bothered that it may be an "available now" title for a new member. Watching movies is a hobby of mine, not my reason for existence (although my wife may disagree at times ).

Blockbuster was different (and not necessarily in a good way). They did a much better job of having new releases available compared to Netflix. However, it was odd seeing how movies were picked from my queue. For example, I'd have five or six titles at the top of my queue that were available immediately. Somewhere down my list would be an "available soon" title --- whose status would change several times during the day ... occasionally to "Long Wait" ... right before I'd get an email that they were shipping it to me! Some titles listed as "coming soon" I could walk over and rent from my local Blockbuster Video. Go figure ....

Wal-Mart was disappointing. Their selection was good, but shipping times were days longer than Netflix (both ways). Eventually cancelled after it took them nine days to turn around some returns.

Greencine was good, but their single distribution center signficantly limited the number of titles that I would receive during a month (they are out West, and I'm on the East coast). Not a bad source of some hard-to-find titles.

Nicheflix is excellent. A single distribution center limits the number of titles that I can see during a month, but the selection of foreign/obscure titles cannot be beat. A big thumbs-up to them for customer service as well.

DVDLife had a good selection of "family-friendly" titles, and shipping times were reasonable (even though they were West Coast). Limited in overall selection, though ...

DVDBarn - RUN AWAY! RUN FAR AWAY! I signed up again after my free trial expired, falling for their email about "30 new distribution centers", "guaranteed next day delivery", "three times the selection of Netflix", etc. I signed up again (and was billed immediately) and added 23 titles to my queue. TWENTY-SEVEN days later, they shipped me my first three movies! In the meantime, the following happened:

1) My plan changed from a 3-at-a-time that I had signed up for (and been billed on the day I signed up) to the 2-at-a-time "free trial" ... even though I had already been charged for the month's 3-at-a-time plan. They apologized and said they would fix it and make my queue items a "priority".

2) A couple of days after #1, a check of my account showed that I was back to 3-at-a-time ... and contained a warning that I had exceeded the number of movies I was allowed to declare lost in the mail! Mind you - they hadn't shipped anything yet ... My 23 items were still in my queue, and the titles shipped section still said number: 0. They said they would fix this and extend my account an additional seven days to make up for the problem.

3) When I gave up waiting and asked for a refund, they said they could not do that. They offered to make up for it by giving me an additional 30 days of service without a charge. Sounds good? Not! When I looked and saw that they shipped the three titles, my account status showed that I had 30 days to return to the titles. HOWEVER, since the account showed a cancellation date of 10/17, they would not be shipping me any additional titles during that 30-day "extension". What a poor solution to the problem ...

All of the services have their strengths and weaknesses. For me, Netflix and Nicheflix fulfill my expectations. They may not ship titles the same day they receive returns, and I may have to wait a day - or week - for some titles ... but the companies are still providing a good level of service. They meet my expectations - which I feel are reasonable. I'd love to get 50 movies/month from Netflix, but it's not an expectation. They have a system that I can live with that provides a good value for the monthly fees. On a ten-point scale:

Nicheflix: 8
Netflix: 8
Greencine: 6
Blockbuster: 6
DVDLife: 6
Walmart: 5
DVDBarn: -1

These are just opinions - feel free to ignore ...

- END OF EXPOSITION -

[dafoe]

Wait - you're in the trial period and your getting your disks really slowly?

But the conspiracy theory says people in the trial period always get their disks faster than anyone else.

I guess NetFlix must be trying some new tactic. Of course, I can't figure out what this new tactic is supposed to achieve, but I'm sure someone will figure it out - after all, the evidence is incontrovertible.

Typical Netflix loyalist, condesescending, obnoxious and arrogant.

Why can't you people just let it go? If you people honestly think that you are right, then shouldn't that be enough? Why do you need to continue to antagonize the disgruntled Netflix customers? Fact of the matter is, that you are fighting a war of facts armed only with opinions and assumptions .

Man, this is getting pathetic! Please, just drop it.

[jimmalenko]

pot-kettle-black anyone ?


I needed that laugh on a Friday.


Thanks dafoe, I'm in your debt

[dafoe]

If you can't see the difference I'm certainly not going to waste my time pointing it out to you.

Glad you enjoyed my post.

[winifreid]

I am currently trying the trial from blockbusters. I signed up on Sunday, received 1 disk on wednesday and today is friday and still no more disks. All were said to have shipped on Monday. BB does not have the selection that Netflix has and their website isn't nearly as good. I can't right click on a video to have it open in another tab. I have to enter my password everytime and the search brings up movies they don't even have. I don't think the fifty cent savings will be worth the trouble.
I also looked at nicheflix and was wondering what I could do with a pal disk. I am in the US and have a Magnavox dvp 455. Not sure about what my tv supports, I suspect it is just ntsc. Could I watch it on my computer? What about the region code?
Thanks

[soloredd]

What a great project to help confrim or deny the Netflix conspiracy....

Jim over at Listology.com latest project is the Netflix Queue Tracker:

Conspiracy theories abound regarding Netflix turnaround time: does Netflix throttle you if you rent too many movies? Do you get faster service as your renewal date approaches or if you rented few movies the previous month? Are some distribution centers slower than others?

This tool allows users to keep a log of their rentals, not only in terms of when Netlix ships and receives movies, but when the user receives and returns movies. With enough data, we can then create reports that illuminate shipping times, turnaround time, postal latency, Netflix latency, etc. Should be fun!

Also he says that, Even if you don't want to participate, could you please e-mail him (webmaster@listology.com) the distribution center code on your return address label as he is trying to identifying all of the Netflix distribution center codes :

Thanks, twinches, for the updated list.

I'll go ahead and e-mail Jim about the Bakersfield distro center later today. I did see on the list you posted a Santa Ana, CA center, that one is new. Maybe the Bakersfield is not in service yet? Do you know, by chance, how they start a new center?

For instance: they send me 3 movies from San Jose, CA. Instead of them going back to SJ the return label is for Bakersfield, CA. So, would it be safe to assume that NetFlix uses their circulation to get movies from one center to a new one to stock it? That's pretty interesting. I wonder if maybe the new center is open but doesn't have the particular movie in stock, so the next location is used?

Oh well, doesn't really matter Thanks again.

[jimmalenko]

If you can't see the difference I'm certainly not going to waste my time pointing it out to you.

Well, let's just analyse this, shall we ?

Fact of the matter is, that you are fighting a war of facts armed only with opinions and assumptions.

opinions and assumptions - correct me if I'm wrong, but the disgruntled netflix customers believe netflix to be deliberately withholding their DVDs...with no solid, hard copy proof of course. Is this not opinion and assumption ? Please please please please show me the FACT that netflix is deliberately withholding DVDs, and I'll offer a sympathetic ear to your plight.

[BobV]

I've averaged 18 Netflix DVDs every 30 days for the past 8 months... That'a a fact. I also realize some people do much worse and a few better. If you don't like it then fine... But I think it's important for people to know that personal experiences do vary.

[only_emo_kid]

Last night, I reported that I sent the discs abck and that they hadn't recieved them... well this morning I get emails saying they recieved them.. blah wtf

[Gurm]

Wait - you're in the trial period and your getting your disks really slowly?

But the conspiracy theory says people in the trial period always get their disks faster than anyone else.

I guess NetFlix must be trying some new tactic. Of course, I can't figure out what this new tactic is supposed to achieve, but I'm sure someone will figure it out - after all, the evidence is incontrovertible.

Typical Netflix loyalist, condesescending, obnoxious and arrogant.

Why can't you people just let it go? If you people honestly think that you are right, then shouldn't that be enough? Why do you need to continue to antagonize the disgruntled Netflix customers? Fact of the matter is, that you are fighting a war of facts armed only with opinions and assumptions .

Man, this is getting pathetic! Please, just drop it.

You say: "People in the trial period get their discs fast!"

We say: "Prove it."

Another guys says: "I'm in the trial period and I get my discs slow!"

We say: "Ha!"

You say: "Your argument sucks!"

Now I say - you're a dumbass.

[only_emo_kid]

yea, VERY SLOW!!!

[Gurm]

Last night, I reported that I sent the discs abck and that they hadn't recieved them... well this morning I get emails saying they recieved them.. blah wtf

Are you aware that there are PEOPLE involved in this?

That it isn't some gigantic perfect machine dealing with your videos?

That they have to send a kid, probably paid minimum wage, down to the post office to get your discs?

And then ANOTHER kid, ALSO making minimum wage, scans them in - NOT IN ORDER.

THEN, and ONLY THEN, does their system update.

So up until the moment that disgruntled employee #2 scans the code on your disc, it shows as "NOT RETURNED".

What is so ****ing hard to understand about this? Are you anencephalic?

[only_emo_kid]

umm, do'nt u understand that i'm just posting this info to let other people know my situation?!

[skebenin]

Your experiences are regrettable. It really could be just about anything causing it, up to and including a really bad local mail carrier, but it's probably issues at the local NetFlix distribution center. Only you can decide if you should continue with the service or not. It sounds like your getting about 9 day turn-around, which is pretty bad (though honestly, when I first signed up and NetFlix only had one center, that was the standard, and we were happy enough to get it).

If you weren't in the trial period, I'd strongly consider dropping. With 9 day turn around you'll only get 9 or 10 disks a month, which isn't a bad deal, but you might be able to do better elsewhere. Being that you are still in the trial, I'd continue to the end of the period (you have over two weeks left). See if it gets better - maybe it's a temporary hiccup. You have the luxury of deciding later.

[trickyman]

Wait - you're in the trial period and your getting your disks really slowly?

But the conspiracy theory says people in the trial period always get their disks faster than anyone else.

I guess NetFlix must be trying some new tactic. Of course, I can't figure out what this new tactic is supposed to achieve, but I'm sure someone will figure it out - after all, the evidence is incontrovertible.

Typical Netflix loyalist, condesescending, obnoxious and arrogant.

Why can't you people just let it go? If you people honestly think that you are right, then shouldn't that be enough? Why do you need to continue to antagonize the disgruntled Netflix customers? Fact of the matter is, that you are fighting a war of facts armed only with opinions and assumptions .

Man, this is getting pathetic! Please, just drop it.

Typical Netflix conspiracy theorist. Complaining that they can’t get 50 movies a month on the 3-movie-out plan. Though conveniently ignoring the fact that netflix never promises a minimum number of DVDs; and even when u signed up they inform u that there could be up to 7 days for shipping and 2 - 3 days processing after u return a DVD.

I've had netflix for about a year and I’ve never had any problems. The nearest dist center is 90 min away and I always get my movies the next day. And 90% of the time they ship out on the same day they receive my old DVD. I can get about 15 - 20 movies a month. Which suites me fine as I only watch (and don’t copy) them. It you want more movies simply up your plan to the 8-at-a-time.

Now of course I do recognize that some may have legitimately bad service form netflix and if that’s the case simply cancel your account and do the unlimited blockbuster walk-in play. That u won’t have to deal with shipping delays.

... I personally like just dropping them in the mail.

Just don’t fool yourself. Amazon, Wal-Mart and Blockbuster (the mail plan) isn't gonna give u any better service than netflix

[maxpower2078]

I am currently trying the trial from blockbusters. I signed up on Sunday, received 1 disk on wednesday and today is friday and still no more disks. All were said to have shipped on Monday

I am having the same situation, I started the trial on the 18th, I received one in the mail the next day, then another one on the 22nd, the third one never arrived and had to report it missing. Since then I have had about the same luck, maybe 2-3 a week, so Essentially a week turnaround for the movies, when I am putting them in the mail the same day I receive them, hmm.... Since my mail arrives early, I am able to watch them especially if I only get one in that day and then put it right back in the mail the same day. Out of all 4 movies I have received and send back, all have arrived the next day back to them. I would assume this would happen seemings how I am sending them back to the same city I live in.

I do have to give them a little slack though, I am guessing that some of the titles I am getting are not in the closest warehouse, at least that is what I am telling myself. Anyways have any thoughts on this? I also heard that sometime in 2005, BB is going to start using their retail stores as distribution centers, I wonder if that will speed anything up.

I was also looking for someone with a good experience with DVDbarn, I mean 12.95/month and they gaurantee next day, well they say 2 day for my city, but soon to be next day. Anyone???

[only_emo_kid]

trial period = 14 days

[skebenin]

Might as well cancel. Things aren't likely to improve for you over the weekend. Look for something better.

If you can't find anything better, you have to decide if 9 or 10 disks a month is worth $17.99 (plus tax) to you, and if you can stomach others getting 2 and 3 day turn-arounds when you are not. All loyalists and theorist garbage aside, that's always been the real question.

[ViRaL1]

If you're not getting enough disks, you can always upgrade your plan to have more movies out at a time.

[winifreid]

It is saturday and still only 2 disks from my BB trial. It seems one disk has gone missing. They say they will send another one, but I may just cancel. I don't like their website and Netflix seems to have improved a little. They now update their recent additions on the website more often.

[dafoe]

Wait - you're in the trial period and your getting your disks really slowly?

But the conspiracy theory says people in the trial period always get their disks faster than anyone else.

I guess NetFlix must be trying some new tactic. Of course, I can't figure out what this new tactic is supposed to achieve, but I'm sure someone will figure it out - after all, the evidence is incontrovertible.

Typical Netflix loyalist, condesescending, obnoxious and arrogant.

Why can't you people just let it go? If you people honestly think that you are right, then shouldn't that be enough? Why do you need to continue to antagonize the disgruntled Netflix customers? Fact of the matter is, that you are fighting a war of facts armed only with opinions and assumptions .

Man, this is getting pathetic! Please, just drop it.

You say: "People in the trial period get their discs fast!"

We say: "Prove it."

Another guys says: "I'm in the trial period and I get my discs slow!"

We say: "Ha!"

You say: "Your argument sucks!"

Now I say - you're a dumbass.

Holy crap you are dense! The only people that want to turn this into an argument are the blowhards like you who have nothing better to do than to run around starting trouble and/or want to take a position that allows them to ridicule and feel smarter than others. Basically you are just a bully with a keyboard.

I've made it abundantly clear that I could care less if anybody believes that this is happening or not. If you are going to call someone out . Or in this case, insult them, try to attack somebody who cares about your opinion.

I'll admit it. I've taken some of the bait. But ultimately, I refuse to get dragged into a knock-down drag out fight over something as inconsequential as Netflix' business tactics.

If you love Netflix, great. Good for you! I could care less one way or another.

Sure, most people have reached the conclusion that Netflix is intentionally delaying movies by applying nothing more than common sense when analyzing the sitution . 2-3 days in and 7-8 days out- something's wrong there.

Others, like myself, have conducted experiments to prove that this is happening.

That's the difference. I have proof. You Gurm, have an opinion.

What really blows me away is that the people who are somehow convinced that this is some sort of consiracy theory have to come in here and harass the people who have experienced it.

None of us are under any obligation to prove our point to any of you. If you don't believe it, who cares? Act like an adult and let all the "conspiracy theorist" engage in thier Netflix sucks rants amongst themselves.

Then you have people like Gurm. It's not enough to antagonize the "conspiracy"camp, he has to resort to slander and insults- throwing more fuel on the fire.

That is the difference between the two camps. Most of the Netflix bashers want to vent. While most of the Netlix lovers just want to argue.

This is juvenile. Get over it.

[skebenin]

For anyone who is interested, Dafoe's proof is here.

The question is (well, one quesiton is) - is delivery confirmation/priority mail proof? Might delivery confirmation/priority mail take a disk out of normal delivery channels? The clerk did say that non-red envelope mail isn't picked up every day. Might this suggest that the disks got separated from all the others?

[Gurm]

Wow. Clearly some people will choose to see ANYTHING other than IMPOSSIBLY GREAT service as "a scam".

Grow up. Not everyone in the world exists to cater to you. You got your money's worth, whether you want to admit it or not. Now move along.

Idiots.

[dafoe]

Wow. Clearly some people will choose to see ANYTHING other than IMPOSSIBLY GREAT service as "a scam".

Grow up. Not everyone in the world exists to cater to you. You got your money's worth, whether you want to admit it or not. Now move along.

Idiots.

That's what I love about you. You add a touch of class to every post you visit. Somebody doesn't agree with you? Well hot dammit, they must be stupid! That's the thought process of an average eight year old But I'm the one that needs to grow up? Give me a break!

It took me a while to put my finger on it, but I finally figured it out. You're the obnoxious jerk who used to have the drill sergeant avatar. The guy who used to run around the forum passing out insults, unprovoked, like halloween treats

If your only purpose for being here is to build your ego by tearing other people down, take your superiority complex somewhere else. I doubt that I'm the only one who is tired of it.

Anyway, you clearly find it impossible to have a civil argument. I'm going to try to help you out. Let me demonstrate for you using your last post as an example:

Summary of your post- Netflix is great. Anybody who doesnt think so can just drop dead beacuse they are 110% wrong. Idiots.

Now, here's how somebody who isn't an ******* might convey a similar message:

I think Netflix is great! I'm shocked that anybody is having problems with them. I strongly disagree with anyone who thinks Netflix sucks.

Repeat the last message until you can comprehend the difference between the two. Hint: Notice the lack of arrogance and (here's the big one) an insult.

If you successfully complete this exercise, I guarantee that within 10 days you will be 5% less of an ******* or your money bak.

Good luck.

[bugster]

Grow up. Not everyone in the world exists to cater to you. You got your money's worth, whether you want to admit it or not. Now move along.

Idiots.

If you successfully complete this exercise, I guarantee that within 10 days you will be 5% less of an ******* or your money bak.

@both of you. Quit with the insults or this thread will be locked and you will both get warnings.

/Moderator bugster

[Gurm]

I love it when people can't seem to get the thrust of an argument through their heads, and therefore they resort to misinterpreting what I say.

Let me make this argument 100% clear.

"Your Side":
1. Netflix purposely offers a better selection to new members.
Status: TRUE
I completely admit to this one. It's been shown. I have seen it personally. If you think I'm taking a contrary position just to be contrary, let it be clearly stated here that I'm not. I totally concur with this one. It does, however, remain to be seen if the other services do this as well. Further, I'd say that this is NOT a huge surprise. Phone company - if you need service turned on, as a new customer... they can do it in a half hour. If you need service RESTORED, as a non-new customer, expect delays of 24-48 hours. If you need service on your line, anywhere from 3 days to a week or more. Cable company is the same way. The guy shows up ON TIME and does his work QUICKLY, and free of charge for your initial install. Subsequent visits? "Between 2 and 5" turns into 5:45 really quickly, and it takes him 3 hours to install one jack - at a huge expense.

2. Netflix ships to new customers VERY QUICKLY, but takes its damn sweet time with older customers.
Status: UNCLEAR
While some might be tempted to say this is true, there are plenty of poeple (whom the disgruntled refer to as "Netflix loyalists") who get their shipments plenty fast, regardless of whether or not they're in the trial period. Additionally, there are several people (who have posted in this thread) who report turnaround times of 10 days DURING THE TRIAL PERIOD. While it can't be ruled out as a possibility, the evidence is all anecdotal - "they turned things around faster when I was in the trial period" is the common claim, but nobody clocks the turnaround for sure until they feel disgruntled, usually long after the trial period has expired.

3. Netflix PURPOSELY DELAYS customers' shipments, ostensibly in order to prevent them from renting as many movies as they might otherwise like.
Status: DOUBTFUL
What complicates this argument is the following:
a. It's a relatively small subset of people that experience this problem. For every person who says "Netflix is screwing me on purpose" there are several others who get 30+ films a month. Questions raised by this include "why would Netflix choose to only screw over a small subset of its customers?" and "isn't it possible that what is happening is attributable to poor practices and corporate misorganization?"
While we all sympathize with the people who aren't getting their movies on time (although it might not seem like it because we have a tendency to pick on them for being greedy), their numbers are relatively small. Perhaps one in a thousand. Perhaps less. One tenth of one percent, at the very LARGEST possibility. It is difficult to believe that Netflix would ship 900 out of every thousand customers enough movies that they won't complain, 99 more as many as they want or can possibly watch, but the last 1 they purposely hold the movies back. What possible motivation do they have? Profit? Not for 1 person out of 1000! If they did it to ALL high traffic renters, that'd be one thing. Or even HALF of them. But in this thread we have a few people (5, tops) who think they're being screwed, and a dozen more who get as many as they could possibly reasonably expect - or more!
This really makes this argument sound a bit silly - and I admit that some of us have been a bit rude in pointing that out. It's true that there are often conspiracies or evil schemes, or even corporate malfeasance. But you have to understand here - if one person out of a thousand goes to BlockBuster, tries to rent a movie, and every time is told it'll cost him $12 instead of the $4.99 the rest of us pay, that's grounds to look into what's wrong with their system... but not grounds for all of us to stop going - none of US are getting charged $12, and there's no reason to believe that a new customer would get charged $12. Clearly there's something wrong, and one would HOPE that BlockBuster would deal with it. If they don't, shame on them - but don't go claiming some huge criminal plot.
b. All the "evidence" we've been show to "prove" that this happens comes from people who are already upset with Netflix, and/or have a vested interest in converting others to their cause. While it's not likely that a "happy customer" will complain, we've certainly seen from a number of people who HAVE dropped Netflix for one reason or another but have NOT seen this happen. As I've stated previously, although it has sadly been disregarded by the conspiracy-minded, one customer out of a thousand who is unhappy IS grounds for a responsible company to look into things, but is NOT grounds for a complaint of criminal corporate malfeasance.
c. When presented with the inadequacy of their 'evidence', the disgruntled resort to saying things like "you won't agree with me no matter what", "you must be a netflix loyalist", "are you paid by Netflix to disagree with me", etc. etc. ad infinitum ad nauseum. It's irritating.

MY CASE:

This is real simple. Show me a clear pattern. Don't show me a dozen random people who got a raw deal. That's a problem, but not a conspiracy. It's a dropped ball on Netflix' part that they haven't dealt with those people properly, but not evidence of a vast scheme to bilk their customers. Answer the questions:

1. Why do YOU (and the other disgruntled) get targeted, yet I (who rent MORE movies and return them MORE quickly) do not?

2. For that matter, why are YOU targeted as the 1/1000? The one tenth of one percent?

3. What does Netflix stand to gain by screwing over such a SMALL percentage of their client base? And don't say "profit". If they make $10 a month on the average customer, and only $5 a month on me because I get 30 movies out of them... and those are VERY generous numbers for your case... then by screwing one out of every thousand people, they recover $5 per thousand customers. If 10 out of every 1000 (a reasonably small number) rent a LOT of movies, and only 1 out of those 10 is 'screwed', they're only recovering $45 out of a possible $50 each month.

4. Why doesn't Netflix "screw" all heavy-traffic renters?

------------------

I don't think anyone can answer these questions. I'm not suggesting that I know the answers, but I AM suggesting that there needs to be a pattern.

When PayPal got busted in 2002/2003, it was because there was a CLEAR PATTERN. They were SPECIFICALLY targeting accounts with CERTAIN kinds of activity, REGARDLESS of who held them. This created a certainty of corporate malfeasance, and they settled.

In the case of Netflix, nobody has even SUGGESTED a pattern... just a random (small) group of customers who feel slighted.

[kphan78]

Whatever you do ...DUN JOIN DVDBARN...wells. they said that it took two day for me to received the movie (shipped Nov.4) and now (Nov.19) still havent received it. So I create a ticket and their respond was that according to THE TERMS...I have to paid 25.00 for each movie consider lost....I'm not putting up to this...if they charge a penny I'll guess i see them in court....Plus...the first DVD taht I received , I have to pay the mailmain .15 cents cuz they said that dvdbarn was low. Which i thought was very stupid. I kept all the document and stuff just in case...if they strike..I also called USPS and tell them to noted on my account so.l..i got everything back up ..waititng for their respond...

Thanks

Remember...if you dun listen to me ...ur stuck like me..

[kphan78]

This is DVDBarn respond
Hello KHoa,

The ticket you submitted to us (Number 32120) has been reviewed by our
customer service team, and our response is given below. If you need
further assistance, please create another ticket at
http://www.dvdbarn.com/tickets and reference this Ticket ID in your
message.


You will be charged 25.00 per lost movie as per your rental agreement.
Stop sending emails on this matter, we need to help all of our
customers.

[THREAD-ID:32120-adzbaazdds]


Your original Ticket was:

I believe that this movie is missing. I received Insomenia yesterday
but haven\\\'t got that movie. PLease advise

KHoa



Thank You,

DVDBarn.com Support