Fewer rentals=higher Netflix profit

[ripit]

Please some help me how i can start a new thread!!! I still cant figure it out.

Just click the new topic buton at the top above the list of threads.

[GabeB]

New members don't have to wait for new releases during their trial period. I know that during my first month I never had to wait for a movie and all my friends were amazed. Afterwards, I started seeing short wait and long wait for new releases. I got so fed up once waiting for 4 new releases that I wrote a 'hate' mail to their customer service (suggestion) center. They never responded but my service did get better. Now, they're using their delay tactics. I'm also beginning to think that it might be illegal to tell us a day late that they received our returns. At least it's unethical. Anyways, I cancel Monday once my movies are returned.


BTW: I'm in Seattle

[skebenin]

Oh look. Another NetFlix conspiracy thread.

Yawn.

[aero]

Oh look. Another NetFlix conspiracy thread.
Yawn.

Hardly a conspiracy. The new release priority was extensively documented on slashdot. there is clear empirical evidence for it. It also makes perfect business sense.

[kenowell]

I also point out that while netflix has a very large selection to choose from their customer service just plain sucks,, they do not care about the customer at all, at least blockbuster replies and tries to work out problems with the cutomer and also give you 2 free instore coupons each month,and when i canceled blockbuster cause they were just as slow as netflix,blockbuster asked me to come back at a special rate,,netflix did nothing and i was with netflix 4 years and with blockbuster only one month

[aero]

I also point out that while netflix has a very large selection to choose from their customer service just plain sucks,

Just to make it clear my notes were not meant as a criticism of netlfix, merely observations. I will say I enjoy netflix and am a generally happy customer. the simple fact is blockbuster has nowhere near the selection.

On customer service, on the one out of 30 or 40 disks I have received damaged netflix has been pretty prompt in responding and giving resending a good copy and me a free extra rental.

[indolikaa]

I just ordered my first DVD from Netflix about 30 minutes ago.

I checked the mailbox five minutes after I ordered and the DVD wasn't there. I'm cancelling my membership. Their service sucks, and they take too long to ship the stuff to me.

Piss on Netflix.

[smearbrick1]

I just ordered my first DVD from Netflix about 30 minutes ago.

I checked the mailbox five minutes after I ordered and the DVD wasn't there. I'm cancelling my membership. Their service sucks, and they take too long to ship the stuff to me.

Piss on Netflix.

Good stuff.

[aero]

I just ordered my first DVD from Netflix about 30 minutes ago.
I checked the mailbox five minutes after I ordered and the DVD wasn't there. I'm cancelling my membership. Their service sucks, and they take too long to ship the stuff to me.
Piss on Netflix.

too funny.
I think they are getting in a better position to negotiate lower sucharges they have to pay on the new releases. As the article states they are renting a higher and higher proportion of older releases and that should help.

[lordsmurf]

I just ordered my first DVD from Netflix about 30 minutes ago.

I checked the mailbox five minutes after I ordered and the DVD wasn't there. I'm cancelling my membership. Their service sucks, and they take too long to ship the stuff to me.

Piss on Netflix.

Classic.

[SCDVD]

I hear all of the conspiracy theories but my experience with Netflix has been very good. I think one of the issues is the efficiency of the Post Office with respect to your location and the nearest Netflix location. I am fortunate to live near their main office location. The mail from my Post Office is sorted by the same Post Office that Netflix uses. As a result, I get movies very quickly. For example, if I mail a return movie on Moday, they almost always receive it on Tuesday and the next movie in my queue goes out the same day and I receive it on Wednesday. So I think the Postal Service has a lot to do with an individual's experience. If the Postal serrvice is not as efficient in your case, the turn around time suffers.

[anubis13]

Some more financial info on this Topic. I found it interesting and fairly relevant

http://money.cnn.com/2004/10/11/technology/techinvestor/hellweg/index.htm

An interesting bit from the article:
Is cancellation the next step for people who aren't shipping movies back and forth regularly? And was the sudden amortization shift just accounting hocus-pocus?
"We were troubled by the announcement," says Alden Mahabir, an analyst with Vintage Research who has a "sell" rating on the stock. "We believe the earnings increase was manufactured, and it appears the company arbitrarily classified what was an old and new movie." When Netflix announces third-quarter earnings on Thursday, smart investors will be listening to the question-and-answer portion of the conference call for more guidance on the company's fundamentals.

[jimmalenko]

The US Postal Service's contribution is the real reason behind the Netflix conspiracy

[handyguy]

Well, they don't really ship on saturday usually. They won't on Sunday either. So, kind of limits ship days.

But the price is going to drop to $17.99 a month Nov 1st, if it hasn't already. BB also dropped prices. It's kind of funny to me cause amazon hasn't even annouced its prices.

[winifreid]

BB has yet to lower its prices. I seems bad policy to announce your lowering prices and then wait a month.

[skebenin]

Advance notice is bad policy? How would you feel if they were increasing prices and didn't give advance notice?