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in case anyone was wondering, netflix did fix my problem fast. customer service was helpfullOriginally Posted by anubis13
as i have not experienced the shipping problems, i have to say, I'll be keeping them around
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drink up....the world's about to end
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That's funny, I don't remeber booking an ego trip. As a matter of fact, I was simply defending myself against your vicious unprovoked attack.Originally Posted by sacajaweeda
Your willingness to walk away would admirable if you weren't the one that started the whole thing with your obnoxious and baseless attack in the first place.
However, we obviously agree on one thing- this has gone far enough. I'm more than happy to call it quits
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Netflix rocks!! I usaully rent 3 to 5 movies a week. They have an awesome selection of old school Sci-Fi movies. I usaully watch 1 a week and my wife watches whatever movies she picked during the day while watching the kids. I also like the Que system. You can que movies while they're still out in the theaters.
Never had a turn around problem but it might help that I live less then 20miles from there headquarters.
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[quote="jimmalenko"]
have a board or use your body?Originally Posted by Marco33jimmalenko Wrote:
I don't have that sort of time after .... surfing porn.....
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I'm no literary expert but to me, I think the term revolves around implies a majority. Then again, can implies possibility, not necessarily probability.Originally Posted by dafoe
To use your example it is like saying a knife can be used to murder people, without mentioning its other everyday uses.
I guess we should revisit forum etiquette and say that "Netflix sux" should read "Netflix is not for me"
If in doubt, Google it.
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Don't take this the wrong way, but I"m a little confused as to what the point of your post is.Originally Posted by jimmalenkoI'm no literary expert but to me, I think the term revolves around implies a majority. Then again, can implies possibility, not necessarily probability.Originally Posted by dafoe
To use your example it is like saying a knife can be used to murder people, without mentioning its other everyday uses.
I guess we should revisit forum etiquette and say that "Netflix sux" should read "Netflix is not for me"
You pretty much answered your first point for me. "Revolves around" was used in reference to the software discussed on this site. NOT they way people were or are using it.
Secondly, your comment on my knife anaology is unfair because I DID list one of the more common and normal uses for a knife.
Lastly, and I may be mistaken, I always thought that etiquette applied to software/hardware only. If someone comes to the site and starts a post stating "Nero Sucks," there is a decent chance that it a user problem and not a software problem.
Obviously, some people are happy with Netflix or they would be out of business. But the people who are being cheated by Netflix, have no fault in the matter.
Netflix stole from me and I have proof. They may not be doing it to everybody. But given the number of people that have complained, I feel pretty comfortable saying that they suck.
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Isn't it great to live in a country where you can say whateven you want without fearing stormtroopers raiding your place a minute after you said it?
I guess what all this boils down to is our expectation as people that if we're paying for something it should work EXACTLY as we read, were told or even expect it to.
Working tech support I get all sorts of calls. The vast majority are willing to troubleshoot, even though there are those who need a little more coaxing but once in a while you get someone who right off the bat expects a refund AND a replacement and then proceeds to threaten legal action if their demands are not met. I've even had customer's who only lease the machine and 24/7 tech support isn't good enough. They actually demand that we send someone to fix the problem and some even want us to send someone to their business for something as simple as swapping out a cable.
You post about how the guy at Netflix was a jerk is probably not a reflection of the company but probably of someone just having a bad day. Can you imagine having not one but hundreds, thousands of people whining day in and day out "Where's my DVD?! I sent them out yesterday and should have received my new ones the next day!!" I don't think I'd be in too good of a mood either.
I've seen both sides: Sometimes the service is lightning fast and othe times it is unusually slow but as long as I get my DVDs it is worth it. After all, all you have to do is jump on the net, pick your movies and wait for them to arrive. Besides, how can you expect new releases to be available all the time? Anyone who's even been to a BB knows that whenever there's a popular new release they might have about 30 copies and the first day they are all rented out.
I think that one previous post answers some of the delay reasons. If it is not available at one warehouse then ship it from another that does have it. Would you rather wait a couple more days or wait weeks or even months before you can get to it?
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Originally Posted by dafoe Cool, I can't please everyone. Thanks for keeping it civil.
Netflix revolves around people pirating DVDs.Originally Posted by dafoe
See how wrong that is ? (no offence intended to legitimate users, just trying to make a point )
Fair call.Originally Posted by dafoe
Back to:
Originally Posted by dafoe
My point here is that out of all the forums listed here, not many are specifically to do with illegally copying movies.If in doubt, Google it.
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Originally Posted by BullworthIsn't it great to live in a country where you can say whateven you want without fearing stormtroopers raiding your place a minute after you said it?
I guess what all this boils down to is our expectation as people that if we're paying for something it should work EXACTLY as we read, were told or even expect it to.
Working tech support I get all sorts of calls. The vast majority are willing to troubleshoot, even though there are those who need a little more coaxing but once in a while you get someone who right off the bat expects a refund AND a replacement and then proceeds to threaten legal action if their demands are not met. I've even had customer's who only lease the machine and 24/7 tech support isn't good enough. They actually demand that we send someone to fix the problem and some even want us to send someone to their business for something as simple as swapping out a cable.
You post about how the guy at Netflix was a jerk is probably not a reflection of the company but probably of someone just having a bad day. Can you imagine having not one but hundreds, thousands of people whining day in and day out "Where's my DVD?! I sent them out yesterday and should have received my new ones the next day!!" I don't think I'd be in too good of a mood either.
I've seen both sides: Sometimes the service is lightning fast and othe times it is unusually slow but as long as I get my DVDs it is worth it. After all, all you have to do is jump on the net, pick your movies and wait for them to arrive. Besides, how can you expect new releases to be available all the time? Anyone who's even been to a BB knows that whenever there's a popular new release they might have about 30 copies and the first day they are all rented out.
I think that one previous post answers some of the delay reasons. If it is not available at one warehouse then ship it from another that does have it. Would you rather wait a couple more days or wait weeks or even months before you can get to it?
I agree completely with you as far as customer service is concerned. It really burns my ass to be in line behind some jerk that is abusing a low level store employee-usually a teenager.
No reasonable person expects any product or service to work perfectly forever. Most businesses, if you are polite and have reasonable expectations, will fix the problem. After all- they want to keep your business
A while ago, I added an extra DirectTv reciever. I set up an installation appointment (over 2 weeks in advance) that they would not narrow down to more than 4 hours. I sat at home for well over 5 hours and the guy never showed up or even called! They pulled that crap on me three seperate times before the installation tech got here.
Was I mad by the time the reciever was installed and I called Direct TV? No, I was somewhere beyond mad. More like furious. I was doing 80 hour work weeks.
Nontheless, I was polite and cordial to the service rep when I called. After all, she had nothing to do with this.
I explained my situation to her and managed to get a credit towards my DirectTv bill. It certainly didn't make up for the lost time, but it was better than nothing, which is what I woiuld have gotten if I had been a jerk to the woman.
I expect poor customer service. That's right, expect. It's part of dealing with a grossly underpaid and untrained workforce. 99% of it rolls right off my back. 've got better things to get upset about. If I get consistently poor service somewhere I just stop going there.
The Netflix problem has nothing to do with poor customer service. Poor customer service is a byproduct of employee apathy or ignorance. The problem with Netflix stems out of a company policy employed to cheat customers, thereby increasing thier profits.
As far as the explanation/excuse given by Netflix about delayed shipments from different warehouses, I was the person who originally posted that.
Maybe the multiple warehouse policy is legitimate. That still doesn't explain why it would take them an extra day to ship the disc just because it's leaving from a different warehouse. Either way, it's not something that would normally bother me.
Problem is, I don't believe them. I find it far more plausible (given thier track record) that this is simply another tactic employed to delay the rental shipments.
As for my point regarding the Netflix rep, I said he was a jerk because he absolutely refused to help me. He was not rude, just useless and very apathetic. My guess is that it was beyond his power to fix the problem. Just for the record, I was not rude to him either..
But I seriously doubt they get many calls. They hide thier phone number- I had to find it via a Google search.
As for new releases, whatever I don't buy, I rent at the local video store. If I like them, I buy them later. I view online rental comnpanies as a venue to try independent movies and TV DVDs before buying them.
I just assumed that Netflix would be a poor place to rent new movies for the same reason thet most rental stores are- supply and demand. Never seriously considered it. The only new mainstream movie I can recall renting through Netflix was The Ring. And it took me two months to get it
I have a pretty good situation at the local mom & pop store. I give them a list of movies each month that I want to rent. When they come in, they reserve me a widescreen copy. If I have anything that Tuesday, they page me to remind me and I stop by that night to pick them up.
They are very good about the late fees as well. Sometimes I bite of more than I can chew
I've rented Pulp Fiction 3 seperate times and I still have yet to see it. Between the late fees and rental charges I could have bought it by now. So, even though I'm not crazy about Tarintino, I've decided that next time I see it I must buy it.
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jimmalenko,
I respect your opinions. We even agree on this topic. So it just seems a little silly that we are arguing semantics.
But, it's still fun.
Your statement: Netflix revolves around people pirating DVDs.
My statement: This entire forum revolves around software and hardware that can be used to illegally copy movies.
See the flaw in your comparison? I did not propose that anyone was using said software/hardware to copy movies.
However, your statement claims that all Netflix users are copying the rentals and that the only reaason Netflix exsists is to serve pirates.
A more comparable statement to mine would be: Netflix revolves around people renting DVDs that can be copied with the right tools
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Here in Australia I got a 1 month free trial for online rental with my new Pioneer standalone player.
They wanted $40 month for 3 movies at a time, but the 1 week turnaround was too slow.
My local VideoEzy rental chain has started a $29.95/mth, 4 movies at a time scheme. But the best bit is there are no overdues fees. Thanks to the wife that was probably our biggest spend regarding movie rentals.
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Netflix has been good to me. I'm currently on their 3-DVD plan, and i get 9 DVDs each week (3 on Tues, 3 on Thurs & 3 onSat).
I tried Blockbuster for a month. I just don't like the idea of going to BB, because i can't seem to find what i'm looking for. No reviews, no customer ratings, and other things that would help me make my decision on what movies i should get. During that month, i managed to know every worker there. When they see me, they know what's up.
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Semantics indeed :POriginally Posted by dafoe
I think we both know where each other stands on the issue and it's good to be able to debate these things in a civil manner.If in doubt, Google it.
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Originally Posted by dafoeWell, yes actually. During my last (but not limited to) subscription with them it was obvious they were intentionally delaying movies- but I didn't have proof. So I started mailing them out with Delivery Confirmation and paying the postage myself.Originally Posted by jimmalenkoOriginally Posted by dafoe That's a big call. Any proof to collaborate it ?
I did this a couple of times before the people at the Post Office decided that the envelopes did not meet postal regulations. They weren't thick enough to be sent as a package and therefore could not be sent with Delivery Confirmation.
This is the biggest BS I've ever heard. There is NO pakaging requirement to get Delivery Confirmation. You are full of it. I sell CD's and other things on Ebay all of the time and I get Delivery Confirmation on EVERY thing. You can even put Delivery Confiramation on a letter that you send to your mom if you wanted to. The Post office makes money on selling Delivery confirmation, so they are not going to restrict it.
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My Netflix experience...
It has been a good one. I have been with them for over a year and haven't had the slow down that others have complained about.
I rent a movie and it takes 2 days to get to me and 2 days to get back to them. My distro center is in Texas and I am in Oklahoma. It has worked nicely for me. My movies usually get to me a day before Netflix says it will get to me. I have had some issues with discs getting back to them sometimes. But that is most likely the United States Postal Service to fault. If it takes too long to get back I just claim it as lost and them send me out the next movie. It usually shows up a few days later from being missing.
As for new releases...
I have figured out a method to 9 times out of 10 get the new releases.
Since they come out on Tuesdays I make sure I send a movie back to Netflix on a Friday from Oklahoma and it gets there on Monday. Even though they don't come out til Tuesday, they usually will send me the new release on Monday afternoon. Then I have it on Wednesday.
Another thing that may effect it is how long have you had it on your list.
Anytime there is a new movie that will be coming out I put it on my list. Like right now I have Spiderman 2 on my list and it is still out in the theaters right now. Eventually it will have a release date and then I will put it at the top of the list til it actually comes out.
Netflix has been good to me, so I am sticking with it. I like the selection and the price works out for me too (average of 15-18 rentals a month).
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Some people posting on this thread seem to think that just because they live close to a distribution center, they somehow deserve to get so much more for their monthly fee than people who are less fortunate.
The problem is that people who live right next to a distro have the capability to get many more movies per month than is economically feasible for NetFlix. Whereas, people who live farther away from distros, even if they watched/copied and returned the same day, would not be able to.
Saying that NetFlix should raise their price if they are taking a loss is ridiculous, because then the people who live far from distros would then find it completely unfeasible and quit NetFlix.
Netflix could charge more to people who live close to distros, but that too is unreasonable, since this would be unfair to those people who live close to distros, yet aren't trying to push the system to it's limits.
To work within the single-price model, I think NetFlix is doing the smartest thing it can. That is, it is prioritizing its customers so that everyone gets a shot at a good "NetFlix" experience. NetFlix is wise to give the most priority to those who rent the least. NetFlix only has "x" number of resources, and can only process and ship "x" number of DVD's per day....it is only fair that it give priority to those who, because of rental practices or location, are getting fewer DVD's per month.
I don't feel sorry at all for the originator of this thread who has seen throughput drop from 24/mo to 12/mo. If this is so terrible, then quit NetFlix....but you probably won't, and NetFlix knows this as well, because 12/mo is still a good deal. It appears that NetFlix is also prioritizing new customers as well. Maybe you're right, maybe NetFlix shouldn't do bait and switch, and maybe they should have never let you have 24/mo in the first place! But, for whatever reason, NetFlix has decided that prioritizing new customers, even abusive ones like you, is good for business.
You, as the customer, have every right to "push the system to its limits". But NetFlix, also has the right to prioritize its customers for maximum profit. That's capitalism.
I think most of what I'm saying here is not new, but what I think I am adding to this thread is the fact that NETFLIX HAS LIMITED RESOURCES. Some people on this thread think that there is some kind of conspiracy against them, and that NetFlix is somehow purposely delaying their DVD's. You're assuming that NetFlix has the employees, resources, etc. to process every single DVD it receives back the same day. Well, sorry, but real companies don't work like that. What is more likely going on here is that NetFlix is applying its limited resources according to an intelligent prioritization of its customers based on their profitability and usage history. All fair game as far as I'm concerned.
Lisa B.
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Video Restorer
- Jun 2003
- dFAQ.us/lordsmurf
Then your postman is an idiot.Originally Posted by twinches
Delivery confirmation requires a 3/4th inch thick minimum on the package.
It was made this way to not be allowed on simple envelopes.
Look up the rules: www.usps.gov
I know most of the postal rules by heart, can even tell you the weight of a package and guess at the postage needed just by holding it in my hand, and rarely am I that far off. Blame that on a job I had years ago.
If you want to track a letter, it must go certified with return receipt, about $3.Want my help? Ask here! (not via PM!)
FAQs: Best Blank Discs • Best TBCs • Best VCRs for capture • Restore VHS
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LisaB, I don't really get your point. Are you suggestiong that people not complain? If this were followed Consumer Reports and Ralph Nader would be out of buisness. Netflix states very clearly that you can rent an unlimited number of DVDs (it is assumed they will be viewable). In other words, as soon as they get a return, they will mail out your next available request, regardless of how many you have received that month. This is not what they do. They clearly delay shipping out the next available DVD if you have a high volume history. I understand why they do this, but it is not what they promise to do. That being the case, it is proper for posters to this thread to point this out to existing and potential customers. I may not stop my subscription, now, but I am more likely to given that I feel they have been dishonest with me. If I had been told that I could only get 20 movies a month for $36, I probably would have still signed up and been happy knowing I was getting what I expected.
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IMHO, poor customer service is most often caused by low wages, poor training and corporate culture. This may lead to "employee apathy or ignorance" but the root cause is usually the employer.Originally Posted by dafoe
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lordsmurf, Your statement may only apply to first class mail. It seems that Priorty Mail does not have this size restriction. The link was long to a FAQ.
http://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/php/enduser/std_adp.php?p_faqid=1141&...PXNpemU*&p_li=
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That rule only applies to first class mail. It doesn't apply to Priority mail, parcel post or media mail. You can mail out a cd via media mail or priority mail and have it less than 3/4th inch. I've done it before and nobody ever said anything to me.Delivery confirmation requires a 3/4th inch thick minimum on the package.
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Video Restorer
- Jun 2003
- dFAQ.us/lordsmurf
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This is all true, but priority is s special class of mail. I was referring to base mail, First Class USPS. A letter cannot go parcel or media. Now, you may be able to get away with CDs/DVDs in an envelope via Media Rate (used to be Book Rate), but that has changed over and over again in the past 10 years or so. They often force you to send media as either First Class or Bulk if it's a single envelope. Again, it's in the rules. If your postman is allowing otherwise, he may be endangering his job. They've cracked down on this in past years, especially using free Priority/Express supplies for non-Priority/Express uses.Originally Posted by dosunWant my help? Ask here! (not via PM!)
FAQs: Best Blank Discs • Best TBCs • Best VCRs for capture • Restore VHS
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i understand all of your concerns...but i would like to make 1 comment. Although i don't belong to netflix ...i would think that with school being out across the entire United States, wouldnt make since that this would happen. I would wait until september or october hits and see what happens. I bet it's because every kid in the country is requesting titles beyond belief.
Marc
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I have th BB movie pass and I rented 70 movies in one month. They didn't cancel my pass or stop me in any way from getting more movies. In fact I got to know the people working the counter so well when I came in we were on a first name reply with each other. I stopped the pass at day 29 just because I was running out of stuff to check out. When I told them to stop the pass they even tryied to talk me into keeping the pass. It was kind of funny on weekends when they would see me come in and out three times in one day.
If Man Made It, Man Can Copy It.
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The delays have nothing to do with the time of the year. They receive 4 disks on Monday , ship 2 on Monday and hold the other 2 for Tuesday. They do this consistently even though all the requested disks in my queue are marked "Available Now".
I would not switch to BB because Netflix has a vastly superior selection (I have nearly 300 flics in my queue and I have just begun).
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Greetings,
This is out of subject, but with 2 children with straight "A", I was sure they were doing sport and not only watching TV and eat chips and ice cream.
I have no kids, but loking around and having been a student myslef, I noticed a direct relation between sport and grades performance. There are some excetions of course, but those are quite rare.
Thank you
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I fervently URGE everyone not to complain.Originally Posted by winifreid
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Winifred, I don't know why you say "they clearly delay"...Maybe they "can't" get every DVD out the next day, because there simply isn't the manpower to do all the processing. Not all the DVD's received can be processed that day, and instead of just randomly processing DVD's, they choose to first process the DVD's going to the most profitable customers...get it? NetFlix promises to get the next DVD's out there "as soon as possible"...and delayed DVD's doesn't disprove this promise.
Airlines have late flights all the time...it's not because they're trying to be jerks. They even overbook flights!
The amount of DVD's that come back to NetFlix each day is VARIABLE...they probably hire the amount of employees necessary to handle the AVERAGE. On ABOVE AVERAGE days, some DVD's will get delayed...then on the BELOW AVERAGE days, the excesses are dealt with. They are smartly choosing which DVD's to delay. I don't know how to put it any simpler than that.
I never said you couldn't complain if you wanted to...and, yes, it's unlimited DVD's "within their capacity" to deliver them.
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Okay people, listen up. How many DVDs do you think Netflix sends out from one of their distribution centers per day? Do you honestly expect your DVDs to be shipped out the same day that they receive your old ones? I have been a customer of Netflix for about 4 months now. I have never been disappointed in their QOS (Quality of Service). Let's just say that their distribution centers are running 24/7. Even if they received your DVDs on one particular day, the shipment of the next DVDs is completely dependent on the USPS. If some of you are gonna bitch about your DVDs being one, maybe two, days late, then you should quit Netflix and do that monthly Blockbuster thing. Oh yeah, Blockbuster's selection sucks compared to Netflix.
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They don't say rentals are unlimited to those customers who are profitable. It is like saying that a warranty is bumper to bumper as long as you don't have many problems. By saying they prioritize based upon customer profitability is the same as saying they intentionally delay shipments. Plus I don't believe it is because they are understaffed; it is because they have to pay postage on every disk they ship. Again all I am saying is that they limit the number of DVDs you can rent in a month. I don't have a problem with that, but they should not advertise that rentals are unlimited. It has nothing to do with USPS delays.
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