Netflix sucks...

[anubis13]

I could get a DVI->VGA adapter and plug a second monitor into my vidcard.

On a side note: I'm thinking of trying this GreenCine since they have a nice selection of anime, indy, import & cult titles.
http://www.greencine.com

once you get a second monitor you'll never go back. there is a place close to my house that sells used 18" CRT monitors for $50. i got the desk space and 4 IBM G76

greencine has PORN!

[jimmalenko]

I'm a bit surprised that there aren't any maximum limits set per month.

As mentioned earlier, it seems as though the majority of people are getting their money's worth (or better) in relation to if they had to rent the DVDs over the counter, yet seem to think there is a conspiracy against high volume users ?

I guess if you provide people with a loophole they will exploit it to the max

[onewaypockets]

I'm a bit surprised that there aren't any maximum limits set per month.

As mentioned earlier, it seems as though the majority of people are getting their money's worth (or better) in relation to if they had to rent the DVDs over the counter, yet seem to think there is a conspiracy against high volume users ?

I guess if you provide people with a loophole they will exploit it to the max

Hardly a "loophole". The wording describing "unlimited" rentals is a major feature of Netflix advertising. It is featured repeatedly in their verbage.

Some Netflix members would feel they were getting their money's worth after renting 3 a month. Where I feel a bit let down is that during the trial period the movies came blindingly fast, but as soon as they got my money it was a very different experience. The trial performance is a false experience since the reality of seasoned subscribers is a very different one.

[dafoe]

Twenty-two bucks a month. Golly, you're really getting fucked over something fierce. How can you put up with that kind of abuse?

You don't really believe that this has anything to do with money do you?

Netflix is intentionally witholding services for which they have have been paid. They are are stealing from thier customers. This is illegal and sleazy.

If Netflix isn't making enough money, then (like any reputable business) they sould raise the damn prices and let the consumers DECIDE if the service is still worth it. I guess the difference would be that most businesses don't have the ability or the moral bankruptcy to steal from thier customers.

It's only a matter of time before Netflix is named in a class action lawsuit

[jimmalenko]

Hardly a "loophole". The wording describing "unlimited" rentals is a major feature of Netflix advertising. It is featured repeatedly in their verbage.

Exactly. There is your loophole. Most "unlimited" deals are in fact limited at some point - by the smart companies, anyway. If Netflix were not smart to enough to say "up to a mximum of 30 movies every 30 days" for example then I agree that you might have reason to gripe because to the letter of the law, you have every expectation to get unlimited rentals.

That said, if Netflix are paying postage each way, wouldn't the businesman in everyone say that if they were sending stuff 10 times a month to a customer in return for their measly (in comparison) monthly subscription, it obviously isn't very profitable for them ?

I think you're getting a pretty fair deal any way you look at it. At the end of the day, you are getting unlimited rentals each month for the one price. To say that delivery times have slowed may well be a reflection of their growth. If it works out better than having to drive to the video store and it works out cheaper at the end of the month, why complain ?

[jimmalenko]

Netflix is intentionally witholding services for which they have have been paid. They are are stealing from thier customers.

That's a big call. Any proof to corroborate it ?

[freestyler]

It doesn't sound like you're familiar with online rental services or how they work at all, Jimmalenko.

He feels he's getting dicked and as a subscriber to an online rental service I know it can be stressful at times when you return discs and they don't get there for a few days, or your discs are delayed in the mail, etc, but when it becomes a consistent recurrance it could lead one to believe that something is up.

I for one have had a good experience for the most part with my online rental service Sugardvd.com (Porn rentals, of course) 8)

24 hour live customer service and don't have to bother going to the front desk at the video store with filthy boxcovers, and the majority of my discs arrive the next day since I live about 45 mins from the depot.

[anubis13]

I for one have had a good experience for the most part with my online rental service Sugardvd.com (Porn rentals, of course)

wow dude you are awesome. i just signed up. been looking for something like that for a while now

[jimmalenko]

It doesn't sound like you're familiar with online rental services or how they work at all, Jimmalenko.

I am very familiar with it - I guess the australian companies are just doing it better than yours.

[hech54]

I still find it amazing how people seem to be dodging the issue of "How do you expect people to believe that you are actually only watching that number of movie rentals per month/week?"
...especially when you are posting on a site such as this one.

If you are looking for a "Wow you are cool"....you are most likely in the wrong place.

[dafoe]

Netflix is intentionally witholding services for which they have have been paid. They are are stealing from thier customers.

That's a big call. Any proof to collaborate it ?

Well, yes actually. During my last (but not limited to) subscription with them it was obvious they were intentionally delaying movies- but I didn't have proof. So I started mailing them out with Delivery Confirmation and paying the postage myself.

I did this a couple of times before the people at the Post Office decided that the envelopes did not meet postal regulations. They weren't thick enough to be sent as a package and therefore could not be sent with Delivery Confirmation.

Rather than stuff the envelopes with paper to meet the thickness requirements, I simply opted for Priority Mail.

I know this seems a little insane, but I had been dealing with Netflix's crap (off and on) for a year or so. For once, I wanted them to be accountable.

The Delivery Confirmation seemed to keep them honest- until my final batch of movies. I finished with the movies on a Monday. That same Friday my account was set to re-bill. Since I had no intention of ever giving them another dime, I wanted to get this batch of movies out in time to get one last batch.

So I sent the movies out with Delivery Confirmation (as usual) on Monday afternoon. They were delivered to the Netflix PO Box at 6:30 AM on Tuesday.

On Wednesday morning (over 24 hours after recieving them) Netflix still had not reported them as returned. So I sent a polite email to "customer service" regarding the issue. Not surprisingly, they ignored it.

By Thursday, it became apparent that they intended to screw me- even though I had documentation to prove that they had the latest returns. Talk about balls!

So I found thier number, but not on the Netflix website. Another hallmark of a reputable company- they hide the phone number.

When I called Thursday afternoon, the guy I talked to was a complete *******. After a bunch of bullshit, he had the nerve to tell me that that don't pick up the mail everyday. Then, he changed his story: They only pick up the red Netflix envelopes everyday.

Lets suppose that I'm dumb enough to believe that . It really has nothing to do with my situation. I explained that to him. I said "You've had access to the movies for well over 48 hours. It's not my fault that you chose not to pick them up. Can't you just send out the movies that should have gone out two days ago?"

The response was: "When we recieve the current rentals, we will release the next set." That's when the conversation ended.

Magically, the movies were reported as returned on Friday- AFTER my account was cancelled. Three full days after they were recieved

Another trick they like to use to cheat you out of rentals is staggering the releases on the day you sign up.

Let's say I sign up for the four rental plan on Monday morning. Two discs will be sent out on Monday, another on Tuesday and the last one on Wednesday.

I called to complain about this once. It was a season box set. Thier excuse? The discs shipped from different warehouses. I wouldn't be surprised if they have a standard lie for every complaint. At any rate, they are all completely full of shit.

I don't rent much in the summer. When I start another rental membership in the winter, it will definitely not be with Netflix.

The witholding of rentals is just the tip of the iceburg with Netflix. They are easily the most disreputable non customer service oriented companiy I've ever dealt with.

[anubis13]

dafoe

wich shipping center were you using?

[dafoe]

I still find it amazing how people seem to be dodging the issue of "How do you expect people to believe that you are actually only watching that number of movie rentals per month/week?"
...especially when you are posting on a site such as this one.

If you are looking for a "Wow you are cool"....you are most likely in the wrong place.

First of all, nobody was bragging about anything. The topic is "Netflix Sucks"- which they do..

Common sense dictates that some of the people renting high volumes of movies per month are copying. But some are not. I have a friend that has the five out plan. He has 4 kids and a stay at home wife. They easily rent 25 movies per month and dont own a DVD Burner.

I am at Walmart almost every Tuesday when the new releases come out. I buy what looks interesting.

I have no chance of buying/renting independant films locally. Some stuff I'd just like to try before buying. That's where companies like Netflix come into play.

I am not in a hurry to turn over discs and I usually wait until I have finished all the discs to return them. I just get a little irritated when my turnaround tiime jumps from 2-5 days to 9-10 days or more.

What puzzles me is why you feel the need to call people out. Do you expect the people who are copying the movies to admit it? Do you think the people that aren't need to defend thier actions to you? They don't.

How many times a week does someone post "I'm having problems backing up a copy."? Unless they are a complete retard, they would backup the original if they actually had it. Thier excuse is "The original is scratched." Since we can't prove that they are lying, most people give them the benefit of doubt.

This entire forum revolves around software and hardware that can be used to illegally copy movies. However, this forum is based on fair use. Until someone states that they are copying movies we assume otherwise.

[dafoe]

dafoe

wich shipping center were you using?

I was returning the movies to a Worcester, MA PO Box

[anubis13]

dafoe

wich shipping center were you using?

I was returning the movies to a Worceter, MA PO Box

jus curious. i use the cleveland location and have never had a problem with shipping.
billing on the other hand is shit. they tell me that my credit card account zip code is not the same as the info they have and put my account on hold every other month. funny thing is, i haven't changed my zip code in two years.
just yesterday they double billed me and my account is still on hold. i'm so pissed

[Tom Lewandowski]

I've been with Netflix for nearly a year. My service has always been excellent. I'm amazed that I've never had to wait on new releases -- they're shipped the day before the official release date, so I get them ON the release date. My family and I have rented a LOT of DVD's from Netflix over the past year (well over a hundred), and only one has been damaged. I typically receive shipments the day after they're shipped from Netflix, and they receive them back from me the day after I send them. I live in a small, rural town in north Wisconsin -- I figured there'd be a lot of mail delays over the months. But it hasn't been that way at all. Netflix remains to be a fast and great quality service for me and my family.

[dafoe]

dafoe

wich shipping center were you using?

I was returning the movies to a Worceter, MA PO Box

jus curious. i use the cleveland location and have never had a problem with shipping.
billing on the other hand is shit. they tell me that my credit card account zip code is not the same as the info they have and put my account on hold every other month. funny thing is, i haven't changed my zip code in two years.
just yesterday they double billed me and my account is still on hold. i'm so pissed

They used to do something similar to me. Everytime I logged onto thier site I got a message saying my email address was invalid. It wasn't. In fact. i still recieved emails from them regularly.

[jimmalenko]

I wonder if certain distribution centers cover larger areas/volumes of clients or something ?

I guess if you're not happy with the service then you can always go elsewhere.

It always seems kinda funny to me that generally the people whinging about company X are still subscribed to them.

[anubis13]

i try to give a corporate entities a few chances. i know that they have alot of people working for them and if something goes wrong it might not be the whole company but just one retard's incompetency.
having said that, i've had netflix for almost 6 months now and if they don't fix this latest mistake in a few days i'm going elsewhere

[Jestak]

Greetings,

Just my own experience:

I am with Netflix with more than one year. Their distribution center is at about 60 miles from me.

I used the 3-movie plan for 6 months, then went to 8-movies plan for 2 months and I am back to 3-movies plan since about 5-6 months.

I noticed to slowdown. I send back the movie in the orning and the day after it is received then I receive the movies the second day after I sent them back.

I just went to my list and I received only 10 scratched dvds and there were 4 losts. I never had any problem and my account has never been flagged.

I tried Walmart and their shipping time was as much as 5 days. I am trying blockbuster and it seems it is slower than Netflix. I am not sure yet, I'll know more in 2-3 weeks, but at first sight it is what it appears.

Thank you

[handyguy]

I'm just trying BB online. (use code of cooper to get it for $17.99 a month & 4 week trial) you also get 2 printable coupons to use in store each month. It's kind of slow. Going to the store was okay for me too. But I couldn't find that many dvds I wanted to watch. If you want that, first month is $14.99.

There is more to life than watching dvds

[chas0039]

I can only assume you have watched all 24 DVDs, but would it be so naive of Netflix to think that high-usage customers were copying their DVDs and therefore costing Netflix money?

How exactly does that cost Netflix money?

The head of Netflix stated in a press conference that when a user rented more than 10 movies a month that Netflix lost money because of the postage and overhead charges. These users are balanced by those who rent very little. Another web user posted a very detailed statistical analysis that showed sometimes the high user was "delayed" in getting the new releases but other than this it has not been shown that they are generally delaying the shipment of movies to new users. I have had numerous delays in the two years that I have been a member and many of them are frustrating and yet most go away. It still comes out to be a good value even with the frustation.

[Regal]

If I go every day and rent two movies , that 60 dvds a month. I am a happy camper. It works out for me b/c there is a BB local to me and every day when I come home from work, I then just return those 2 dvd movies I rented last night.

You must really be into your movies to watch 2 DVDs a night, every night of the week, every week of the month

Yep. Don't have cable.

[lordsmurf]

This entire forum revolves around software and hardware that can be used to illegally copy movies.

No it does not.

Some of us personally don't care whether "backups" work or not. To many of us, "backup" is a term for when we backup the computer. Some of us... MANY of us... still make original content, and transfer video.

In fact, when somebody starts whining that their netflix rentals aren't coming fast enough, we snicker in the background. Oh no, poor baby. Read a book. Turn on tv. Go outside. Some people have no patience. Topics like this are so pointless.

[winifreid]

Netflix does put the breaks on heavy users, by either delaying shipping or reporting. Numerous times they have received more than one return at the same time, but they never ship all the replacments on the same day. I have received 2 damaged, unplayable disks in 3 months and 2 mislabeled disks (both of the same disk - weird) and one real slow (thought lost) disk. But on average I get about 20 movies a month on the 5 at a time plan $36 with tax. So that is cheaper than BB or new releases anywhere. But I have a place down the street that is only $1 for back stock (and everything on Mondays). But you can't beat the selection at Netflix. Yes thay say unlimited, but I think that is really for people who keep the disks for a day or two. But they should state that there really is a limit, rather than just pretending to have shipping delays.

[sacajaweeda]

This entire forum revolves around software and hardware that can be used to illegally copy movies.

That statement is just as devoid of truth and fact as the charge you've levied against Netflix with your idiotic rant about them intentionally ripping off customers.

Get a ******* clue you ignorant blowhard.

Or just STFU and do the whole world a favor.

[sacajaweeda]

This entire forum revolves around software and hardware that can be used to illegally copy movies.

No it does not.

Some of us personally don't care whether "backups" work or not. To many of us, "backup" is a term for when we backup the computer. Some of us... MANY of us... still make original content, and transfer video.

In fact, when somebody starts whining that their netflix rentals aren't coming fast enough, we snicker in the background. Oh no, poor baby. Read a book. Turn on tv. Go outside. Some people have no patience. Topics like this are so pointless.

Agree completely. This fellow apparently has "issues". I'd hate to be a customer service rep somewhere waiting on a presumptuous opinionated confrontational blowhard ******* like him. Those poor bastards and the crap they have to put up with.

[dafoe]

This entire forum revolves around software and hardware that can be used to illegally copy movies.

No it does not.

Some of us personally don't care whether "backups" work or not. To many of us, "backup" is a term for when we backup the computer. Some of us... MANY of us... still make original content, and transfer video.

In fact, when somebody starts whining that their netflix rentals aren't coming fast enough, we snicker in the background. Oh no, poor baby. Read a book. Turn on tv. Go outside. Some people have no patience. Topics like this are so pointless.

You misunderstood my point. I wasn't suggesting that MOST people are using the software that is discussed on this site for backing up movies.

A knife can be used to murder someone just as easily as it can be used to slice a tomato. Obviously, most people don't use them for killing other people. I was simply contemplating the abilities of the software- not it's end use.

As I said in an earlier post, I was not concerned about turnaround time. It was not uncommomn for me to keep the movies for 5 or six days at a time, so I wouldn't consider myself a high volume user.

My frustration was over the fact that I felt i was being cheated. It had very little to do with the turnaround times. Honestly, I probably wouldn't have even cared if it weren't for the mountain of other problems I had with Netflix.

A topic's value is subjective. This served as a great place for many disgruntled Netflix users to vent. Wasn't useless to them.

A while ago I came upon a post discussing techniques for diving into Blockbuster dumpster to get free DVD cases. My first thought was that these people were insane. But I had the courtesy to not post that. I simply left the post alone.

If you don't feel the post is worthwile, there really is no reason for you to impugn the people that do.

[dafoe]

This entire forum revolves around software and hardware that can be used to illegally copy movies.

That statement is just as devoid of truth and fact as the charge you've levied against Netflix with your idiotic rant about them intentionally ripping off customers.

Get a ******* clue you ignorant blowhard.

Or just STFU and do the whole world a favor.

Don't you just hate that? Everyone was having a nice, civil conversation until the ignorant, half drunk foul-mouthed white trash had to show up.

If your only contribution to this post is some variation of "You suck, I hate you" then close the trailer curtains, roll over, stick another needle in your arm and go back to sleep.

My charge against Netflix is an idiotic rant? Talk about ignorant! Have you read one damn thing that's been posted here?

I have proof that they do this! But obviously I'm lying because I have nothing better to do with my time than to try to discredit movie rental companies. Ditto for the other thousands of people who have posted about this same problem in this forum and all over the internet. Once we put Netflix out of business, we are going after Blockbuster.

Do you feel stupid yet? Because, trust me, you are.

I had some other points, but you really aren't worth my time. Besides, your mother's waiting for me.

[sacajaweeda]

Don't you just hate that? Everyone was having a nice, civil conversation until the ignorant, half drunk foul-mouthed white trash had to show up.

If your only contribution to this post is some variation of "You suck, I hate you" then close the trailer curtains, roll over, stick another needle in your arm and go back to sleep.

My charge against Netflix is an idiotic rant? Talk about ignorant! Have you read one damn thing that's been posted here?

I have proof that they do this! But obviously I'm lying because I have nothing better to do with my time than to try to discredit movie rental companies. Ditto for the other thousands of people who have posted about this same problem in this forum and all over the internet. Once we put Netflix out of business, we are going after Blockbuster.

Do you feel stupid yet? Because, trust me, you are.

I had some other points, but you really aren't worth my time. Besides, your mother's waiting for me.

I'll be the man here and walk away, leaving you to enjoy your little ego trip.

Regards,