amazon.com is one big #*!^#&@^

[galactica]

So I have been happily been purchasing text books from amazon.com for years now.... never had a problem

until today....

I ordered a book for a class that im about to take. The seller had it listed properly and all, and i even contacted him/her before hand to double check it was the proper edition etc. hardback book with cd mind you...


3 weeks later [long time, but thats ok, its media mail] in comes my book. Hmmmm feels a little light.. how come the package can bend..... isnt it hardback book?

I open it up to find its a solutions maual/study guide. paperback, with torn edges mind you. So its obviously the wrong book

I go to amazon.com, contact them and they tell me that its totally up to the seller to grand a refund of the money paid!!!!!!!! AND!!!!!!!!!!!! it can only be done AFTER i send the improper book back to them!!!!!!!!!!

what a bunch of SHIT!!!!!!

I can see my future now....
I contact the seller, they say ohhh its a simple mistake, send the book back and ill send you the real one or a refund
I send it out and guess what....... never hear from them again! and they get to relist the book that the sold to me in the first place!!!!!!!!!!!

phew, i feel better now.

Anyone ever had a problem like this with amazon.com purchase?

[Conquest10]

I posted a little rant about amazon the other day. I too loved amazon up until a couple of weeks ago. They used to ship my purchases UPS. Not anymore. Regular mail now. Used to take one and a half days from order to arrival at my house. Now, it took a week and a half to ship my item and, like I said before, regular mail. Its been a week since they shipped it. Turns out they put the wrong zip code on it. Instead of 60638 they put 60636. That one number made the package undeliverable. WTF!! They're trying to sort it out and try to get it delivered to me but what I don't get is how they didn't look at the address on the &%@$*^! package. My house is the only one in Chicago with that address. Its on a busy street so its not like its in a rural area nobody's ever heard of.

[indolikaa]

My house is the only one in Chicago with that address. Its on a busy street so its not like its in a rural area nobody's ever heard of.

I've never heard of Chicago. Where is it?


galactica, if you paid by credit card you could always dispute the charge?

From my experience, if the seller has done a lot of sales in the past, it's usually an honest mistake. A pain in the ass, yes. But I've never had an unhappy ending on amazon.

[galactica]

someone told me that amazon.com is going under quickly....... anyone else hear this...

yes i did pay with credit card but how can i dispute a valid charge.... thing is im waiting for a refund back to my credit card.

seller is still missing in action
amazon.com wrote back with the typical letter.....

contact the seller, wait and see what they say, if nothing still contact us again.... [as if thats going to make the seller refund the book]

ah well....... 1 sting isnt too bad considering how much i have had success with these purchases....

still. ticks me off!

[SLK001]

Why are you blaming Amazon for this? They didn't sell you the book, they just provided a forum to bring you and the seller together.

As for your charge card, you did make the charge, but the seller acted fraudulently, so the entire transaction is invalid. I would contact my CC company and report the transaction as fraudulent and start the recovery process - or, you can ignore it and continue ranting!

I have found that money talks louder than I do. Last year, I had a $350 transaction turn fraudulent thru Paypal. Paypal did virtually nothing to help me. However, since I paid with my Visa, I contacted them, reported the situation to them, and they requested that I write up my version of the timeline of the fraud (emails sent and received). I sent that off to them, and in three weeks I had $350 credited back to my account. Although the $350 wasn't really a big deal to me, it was above my threshhold of "get-evenness". Paypal's inaction really pissed me off, so I went after them with a vengence.

[hech54]

I agree:
1) It wasn't Amazon who sold you the book(or Ebay in a similar case).
2) You gotta love Visa. You put out the word to them that somebody has done you(and them) wrong?....those bastards are RUTHLESS. I normally only have to threaten to contact Visa and the dirtball who has done something "fishy" with my account instantly gets nervous.
I recall some sort of Credit Company doing a "test charge" on my Visa years ago. They removed it minutes later of course but it pissed me AND Visa off. Visa called me and told me what was going on. They couldn't do anything about it until I made a formal complaint so they called me to tell me about it. I called the phone number which appeared on the bill and they answered "hello". Um....what company answers simply hello? After a few choice words and threats to these a§§holes they finally gave me the company name....which I gave to Visa (just to help....they didn't need it) and said "Sick 'Em!!!!"
Yep....gotta love Visa. They are one of the good guys.

[Will Hay]

Tough luck, but it's like blaming ebay for someone sending you the wrong item.
I had the exact same thing as SLK, I bought a digital camera from ebay via paypal and heard nothing.
Paypal were utter bastards, no help whatsoever, but Visa were great.
Being in the UK they had to allow a time limit for the goods to arrive, but the minute, the second it expired the money was back in my account and in the words of the customer services...
..."we now go after paypal"
Wonderful
Will Hay

[SLK001]

Digital camera? Same as me. The dirt bag said that "someone hacked both his eBay and Paypal accounts". As if I believed that crap! Turns out, he had been doing this to others, too. They didn't pay with a CC, so they were screwed.

[flaninacupboard]

but i would blame amazon - the products are listed on their sites, they're amazon shops. you search for an item and these people get returned. amazon have a duty to make sure these sellers are legit and step in when they're not.

[hech54]

but i would blame amazon - the products are listed on their sites, they're amazon shops. you search for an item and these people get returned. amazon have a duty to make sure these sellers are legit and step in when they're not.

You can only blame Amazon if you actually bought a brand new book(or whatever) FROM Amazon. Amazon allowing people to sell items on their site is just a plain dumb business practice if you ask me.

You can NEVER blame Ebay since they do not sell ANYTHING. There is alot of information about the seller you can glance at before you buy...and there are some other tell-tale signs that seasoned Ebayers look for to make them NOT purchase from a certain seller.....IE....5 or 10 identical positive feedbacks from the same person?....come on....the seller BOUGHT those positive feedbacks....it happens all of the time. I read that Ebay will not allow listings with the word "feedback" in the title AND you get nothing if you do a search for "feedback".

This is how they are doing it now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=268&item=4205183717&rd=1&ssPageName=WDVW

Some people are just dirtballs.

[galactica]

ok.......
thankfully the seller agreed to return my money as long as i send the book back. I told them to do the refund first and they did.

Im only really accusing amazon because i cant believe they would allow refunds and any sort of retrobution to be 100% controlled by sellers.

It woudl be all to easy to pull fast ones on lots of people with apparently no consequences from amazon.com themself

either way, thank goodness this seller agreed to return my money.
makes me a little hesitant to click the next sale until i know for sure what i order is what I am giong to get

[Devanshu]

I always buy my books from half.com...descriptions are accurate, fast shipping, and very cheap.