MyDVD Error Message - Please, I'm desperate for help

[jrru2]

Alright, using MyDVD 5.2, I captured a vhs, just over 2 hours long. That went fine. I had used the manual space bar method to created scenes within the file as it was being captured. So, after the capture was all done, I went to tell MyDVD to add chapters at scenes. It started doing it's little 'processing' thing with the green progress bar. Over 3/4 of the way through it gave me this error message:

Could not complete the last command because: Could not make a thumbnail. Make sure you have the appropriate decoder installed. (DVDErr, -47010)

If anybody has ANY idea how to fix this problem, PLEASE share your info. I am desperate to make this work...I have had several fustrating problems authoring-related in the past few days, and this is as close as I've been to getting this thing done.

[jrru2]

Anybody? Anything?

[Cobra]

jrru2,

I'm afraid I do not have an answer for you. If you have a time limit on your project, try TMPGEnc DVD Author - this is a very good package.

If you wait a few days, someone is likely come online who can answer your question. Just sit tight!

Regards,

Cobra

[sacajaweeda]

Title
Cannot complete last command, could not make thumbnail. Make sure you have the right decoder installed. DVDError - 47010.

Description
Importing Issues

Symptom
When trying to import a video file, the message "Cannot complete last command, could not make thumbnail. Make sure you have the right decoder installed. DVDErr - 47010." pops up.

Solution
Sonic is currently looking into the exact cause of this error.

Right now, we have seen this error occur in a couple of instances. The first being that when a user uses scene detection while capturing the video. Try disbaling automatic Scene Detection while capturing and see if the problem imporoves. In some case, glitchy or old VHS tapes have a hard time being converted into the small video thumbnails. With Scene Detection activated, the large number of thumnails maybe cause the error. Again, Sonic is looking into the exact root of the problem and will update this page as soon as more is known.

Another reason for this problem could be the files are being imported may either be corrupt or not compliant for either a VCD or DVD. Make sure that you go through the parameters of a compliant files with the links below. Points of interest are the resolution, frame rate, and audio sampling rate.

Some customers have also encountered this error while capturing from their DV devices via firewire. Some common errors that can occur to get a decoding error through firewire:

1) Make sure that the firewire card/port is OHCI compliant for data. Many cards claim to be OHCI compliant for data use, but are not. The largest offender are cards made by video companies. We have seen many problems with cards made companies like Matrox, Pinnacle and other companies that also bundle or package their software with the 1394 card. These firewire software bundles sometimes add proprietary information through the actual firewire card that can encoding/decoding errors. Sonic's customers have the best luck with Adaptec, Keyspan, and Belkin firewire cards.

2) Make sure that your firewire drivers are OHCI compliant. The most common offender for non-compliant drivers is Texas Instruments. These are usually included with Dell computers. While the t say they are OHCI compliant, they are not as Adobe has also made a statement about their non-compliance in their Premiere "read me" documentation. To make your drivers' OHCI compliant, follow the steps below:

a) Right click on "My Computer" Select "properties"

b) Click on "Hardware" tab-->Device Manager

c) IN Device Manager window, drop down "IEEE 1394 Bus Host Controller." If the driver below doesn't say "OHCI Compliant IEEE 1394 Host Controller", Right Click on that driver and select "Properties".

d) Click "Update Driver"

e) In the Hardware Wizard, click on the "install from a list or specific location." Click Next.

f) Select "Don't Search". Click Next.

g) Select "OHCI Compliant IEEE 1394 Host Controller". Click Next. Driver begins to be installed.

h) Click Finish on next window.


3) The final reason could be the actual video from the camera. Some things to check:

a) there are no major glitches in the video stream

b) The audio is 48k/16 bit stereo

c) Your are not capturing 16:9 (while we do support 16:9 video, most cameras do not add the necessary "flag" in the video stream that required by the DVD specification to ensure the aspect ration will be maintained).


Finally, this error can also happen when there is a large set of conflicting codecs on the same machine as MyDVD. These codecs are interfering with MyDVD's video filters thus MyDVD cannot read the files properly.

Remove any codecs that are not associated with MyDVD and Windows. Remove them one at a time until MyDVD works and then reinstall the codecs that previous to the offense codec.


http://support.sonic.com/kb/default.asp?type=desktop&product=mydvd

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