Lite On LVD-2002 Firmware 3.02 *NO MORE FUTURE FIRMWARE*WTF?

[wiggie]

The good news is that the firmware that we've been waiting for is finally out. The bad news ARE:

1) I cannot update the firmware. The DVD player (LVD-2002) saids that the current firmware is newer than the update CD. Does anybody else have the same problem?
2) There won't be any more updates since Lite-on explicitly states that these players are PHASED OUT. What a way to f*ck us up huh? Should I bid my player off Ebay right now?

[soundforbjt]

I updated mine (LVD-2001) with no problem.

Sux that they are discontinued though, I love mine.

[tumbar]

all i can find is the 229.

where is the 3.02?

got a link?

jim

[boroda]

Here is the link: http://www.liteonit.com/DC/english/download/2002.htm

Has anyone had a chance to try this new firmware yet? Is it any good?
Which subtitle formats does it support? SRT? SUB? SUP? SSA? IDX?

How about the DivX-3 playback? Any improvement? Does it play OGM files?

The description on LiteOn's web site has lots of room for improvement. The FAQ is not updated at all, the new features are mentioned in the release notes, but no further explanation has been provided...

[petterm]

I am trilled that they have finaly made the new firmware. I am downloading it now (ISDN is SLOW), and will be upgrading my LVD 2001 shortly.

[Roundabout]

I'm having the same problem as wiggie, my player spits the disc out after getting the error "cannot update firmware, current firmware is newer" (similar words to that, anyway). It refuses to accept this firmware update. I don't know what LiteOn is doing if they haven't checked to even see what is wrong or tested this FW out on a normal 2002. A real screw-up on their part, maybe this is for the 2001 only, since Soundforbjt says it works on his 2001? I hope they get this fixed, as we've waited for months to get this FW and now it won't update? I'm not a happy camper this morning...

[wiggie]

I'm having the same problem as wiggie, my player spits the disc out after getting the error "cannot update firmware, current firmware is newer"

Hey I spent last night and the whole morning attempting to update the firmware, and hoping for miracles to happen. So far, I still have an un-updated player

BTW, I have the LVD-2002 as well.

[Roundabout]

wiggie,

I just now downloaded the f/w for the 2001 to try, since the 2002 f/w doesn't work. Now I'm reluctant to put it in, though. Don't know what that may do to the player. It does have a slightly different file name than the 2002 f/w. The one for 2001 is V0.03.02 and the 2002 is V0.T3.02 - so they are slightly different, and the filesize is also slightly different. I don't want to screw up the player then not be able to put it back to the old 0229 f/w. Not sure what to do at this point, or is someone else braver and would like to try the 2001 f/w on the 2002?

EDIT:
I even tried changing the name of the 2002 file to V0.03.02 hoping that would change something, no dice. It still spits out the disc with the message "cannot update firmware. Current firmware is newer than update CD". So back to square one. Time to e-mail LiteOn, who knows when there'll be a response? Interesting that the 2001 f/w works properly.

[Roundabout]

Just got off the phone a minute ago with LiteOn tech support, they are very friendly (I spoke to someone named Tammy), but the people here in the states (at liteonamerica) didn't even know there was new f/w posted on the liteonit (international) site.

I told them about the problem and they are sending a message right now to company HQ regarding this problem, and they told me they'd e-mail me as soon as they have a resolution to the problem. Since they didn't even know there was a problem until now, it may take a while. I will post whatever message they send me, when they send it so everyone will know what's going on. If anyone else figures out something before I hear back from them, please let us all know.

[Cro-magnon]

YES Finally the new firmware (also the last/finall firmware) for 2002 !!!
I hope it will work, i'm going to download it right now !

(Also thnx Roundabout for all the info !!! )

[boroda]

Well, let's hope they will figure something out. I suspect there is a trick to force the player to accept the update. I hope we will not find out that the LVD-2002 is not upgradable because of some stupid original sin FW bug.

The message telling everyone that this is the last FW update to ever come about is a real disappointment. Unless all the problems with the existing player have been absolutely fixed, LiteOn has no right to stop supporting a product they released less than a year ago. And what about the future updates to DivX, XviD, etc.? F**k off? Tough luck?

I sure hope some of those manufacturers selling their MPEG-4 players all over Europe start making an effort to distribute in this country. I am not sure I will want to buy a LiteOn's product again.

[Roundabout]

YES Finally the new firmware (also the last/finall firmware) for 2002 !!!
I hope it will work, i'm going to download it right now !

(Also thnx Roundabout for all the info !!! )

Cro-magnon,

I think you'll find out that it doesn't work. That's the problem, and they have to find a way to fix it, ASAP. Why does the 2001 F/W work, and the 2002 doesn't? I don't know, and they don't know either. At least they are already aware of the problem. They mentioned to me that I was the first person to call them and notify them that there was new F/W and that it also doesn't work at all. I think they'll figure out what's going on, like Boroda says, there's probably some "trick" we'll have to do to get it to accept the update. Or, they have to change something they did wrong in the F/W. If anyone at all gets it to work, by all means, let us know what you did to make it work (for 2002, that is).

[Roundabout]

The message telling everyone that this is the last FW update to ever come about is a real disappointment. Unless all the problems with the existing player have been absolutely fixed, LiteOn has no right to stop supporting a product they released less than a year ago. And what about the future updates to DivX, XviD, etc.? F**k off? Tough luck?

I sure hope some of those manufacturers selling their MPEG-4 players all over Europe start making an effort to distribute in this country. I am not sure I will want to buy a LiteOn's product again.

Boroda,

I agree with you too, and I'll reconsider purchasing any LiteOn products in the future. That said, who knows if the tech support is any better for other products (like the RJ Tech unit that's available here), or maybe worse?

[Cro-magnon]

Hmm... Sucks ! (ofcourse) I couldn't upgrade it !

I have also try'd to change every file in the .nrg to the actual date.
Becuase the folders of the old firmware (0229) where created on
"2003-08-20" and those of the new (0302) are "2003-03-10" . So i have change'd the new firmware folders to "2004-03-17" but it didn't work eather ! Maybe the date/time IN those new firmware files is still old(er) just like those folders.

But it could also be the firmware 0229 in the player that cause the problem. And the badest thing could be, is the 0229 has some kind of bug in it that not allows us to upgrade the software.

I hope the problem is getting solved soon ! Also i'm going to wasted 10 more cd's to try different way's !

[Roundabout]

I hope the problem is getting solved soon ! Also i'm going to wasted 10 more cd's to try different way's !

Good try, I didn't think of trying to change the date. Too bad it didn't work. BTW, I mentioned to tech support that I had "considered" trying the 2001 F/W in my 2002, and was told it wasn't a good idea. Still, it might work, but I'm not sure I want to try it. What if it's unrecoverable afterwards? At least the player is working right now.

I've also been using CD-RW's to test the F/W, so I don't waste discs. If you've got any laying around, you would probably do better to use that instead.

[Cro-magnon]

Got no cd-rw's But i will try to mix some files from the 2001 with 2002.
First the flash.fuf and i will try to compare files with each other with some compare program (from download.com).

Also Roundabout do you have msn or something that's easy'r to talk ?

[Roundabout]

Sorry, I don't have any IM programs loaded on my PC at the moment. I used to use them, but haven't in several years. But I'll be on and off this forum a lot today, because of what's going on with this issue/problem. I'll be eating lunch soon, but back on here by 2 or 3pm (pst). I'm hoping you have some luck with what you're trying to do, but ultimately it's up to them to provide some F/W that works. What the hell, did they even check it at all before releasing it? Guess not. Anyone else that tries it today, I don't think it's gonna work, there is a problem in the F/W, not with how you're doing it.

At least everyone knows, and we'll keep up on the solution if/when it comes. Talk to you in a while, got to log off for now.

[sreemv]

See how easily they say there will be NO FUTURE updates!? So as newer codecs and improvements come up, they expect us to buy their newer products - nice way to keep your customers! NOT!

[Roundabout]

I think they're cutting their own throats, because I'll be sure to tell everyone I know not to buy LiteOn DVD players, especially not the new LVD-2010 - because I'm sure it will suffer the same fate. No upgrades, then you're stuck with a player that is outmoded, outdated and not upgradeable.

If they can so callously cut off their customer base like this, then we will vote with our pocketbooks in the future. I know I won't buy anything made by them in the future if this is what I can expect. Like I mentioned in the other thread, this is really "in your face" to state ( rudely ) there will be no further upgrades for this model because its been discontinued. So what if it's discontinued? You still have to support it - of course, it's too late to return now. At least I only paid $99 for it, I feel sorry for people that paid $140, $150 for it.

So be it, if that's they way they want it, they've lost a customer for life. Do that to enough people, and your company will be gone eventually.

[Zimdvd]

Well I sent in my "disappointed" letter. Can only hope enough of them will make a difference. Otherwise no more Lite-On for me.

Lite-off.

Mike

[petterm]

I had no problems installing the new firmware on my lvd-2001. The new firmware seems to be working very well. I used the beta 0301 before and there were a lot of bugs, so far (not done so much testing yet) the bugs anoying me in the beta seems to be fixed.


I do not think we can expect LiteOn to do firmware upgrades for several years after they have phased out their player. The evolution in this business is very rapid and we just have to face it as consumers as well.

(Sorry for my bad English)

[Dstructr]

I had some major problems getting my LVD2001 to update.

If i just put the update cd in, it said No Disc.
Power on/off same thing.
Power cable out in, then it recognized the cd as a update cd
but it wouldnt update, it just aborted after 30 sec.
Burned 3-4 discs in diffrent ways, but no luck.

Then i read some shit on the liteon site:

When the display panel of the player show the message as below:
"Cannot Update Firmware. Please use the correct update CD from your vendor"
"No Disc"..
Please follow the steps to resolve the problem.

Step 1: Unzip the file and burn to a CD
Step 2: Put the disc to player and wait for ISO file menu appear.
Step 3: Press the "PHOTO MASTER” key, the one above the PCMCIA slot on the front panel or the
button next to "play" on the remote.
Step 4: When tray is out, the ID is written as LITEON ID Then update the player.

There is a file you should burn, anyway i didnt do that just turned
off autoplay then did a power cable out/in.

And voila the shit updated to 3.02.

So i guess, turn off autoplay, then do a power cable in/out
does the trick.
This was not an issue with the 2.29 or the beta firmware,
all i had to do then was to put the cd in and do a softpower off/on.

I havent tried it much, but forwarding divx 1 minute or
do a search is hell of a lot faster, it's instant when jumping 1 hour.
And subtext srt seems to be working.

And LiteOn really needs a new PR guy, even if they
wanted to stop developing firmwares then DONT *******
put that info in RED on their site lol
If they want pissed off customers, then fine they did the right thing.
Honesty isn't always the best policy

This is definitly my last LiteOn product thats for sure.

d~

[Zimdvd]

I had no problems installing the new firmware on my lvd-2001. The new firmware seems to be working very well. I used the beta 0301 before and there were a lot of bugs, so far (not done so much testing yet) the bugs anoying me in the beta seems to be fixed.


I do not think we can expect LiteOn to do firmware upgrades for several years after they have phased out their player. The evolution in this business is very rapid and we just have to face it as consumers as well.

(Sorry for my bad English)

It looks like this 2002 update only works on the 2001 ?!?!?!?! (has any 2002 owner gotten it to work??)

As for long-term support.... I agree, LiteOn should not be expected to support this player for "years"... but this player has only been out for 1 year? And was still being sold up until very recently. They could at least support it for "months"

Mike

PS. Your english is fine.

[{Phife}™]

Tried to update my 2002 with no luck either.. I also sent an email to Liteon about it. hope something gets done soon, i hate not having folders and not being able to play .ogg

[dewte]

I have called customer service in the US to complain and have also sent this complaint email to the US & Canada tech departments. We'll have to wait and see if it does any good.....Please, if you own an LVD-2002 could you send a complaint email to us_service@litonit.com so that they can get off their asses and fix this "supposed" final firmware upgrade.

Here's the email I sent:

"You have recently released a new firmware upgrade (v0.T3.02) to your LVD-2002 stand alone player but it will not upgrade from the previous v0.T2.29. The error message I am getting is "Cannot update firmware. Current firmware version is newer than Update CD". However this is not the case, since this is your newest and FINAL firmware release for the LVD-2002 as your website states: http://www.liteonit.com/DC/english/download/2002.htm
I am not alone in experiencing this problem. By reading these 2 threads in the DVDRhelp.com forums you will see that there are many owners of the LVD-2002 that are unable to upgrade to this new firmware. https://www.videohelp.com/forum/viewtopic.php?t=190398&start=280
https://www.videohelp.com/forum/viewtopic.php?t=211966&start=0
It is also disappointing to find out that this product will no longer be supported even though you can still buy these players. I only just recently purchased mine on Mar.6, 2004 in Canada. I was going to recommend your products to friends but will no longer do so.
There is also no mention on any of your websites (liteonamericas.com or litonit.com) of how to burn the firmware to a CD. I had to do a little research on the internet to figure out that the .nrg file is a Nero image and then I had to download a demo version of Nero just to get the firmware burned to a CD. I would recommend that you make note of this in your websites for future customers that would like to upgrade their firmware.
I would appreciate a prompt reply and an investigation as to why this firmware won't upgrade (it is obvious that your QA team did not test it properly!). And I would like to be advised when a FIXED version of v0.T3.02 will be able."

[DVWannaB]

Done. Hope you dont mind, but I sent you later almost verbatim. Sorry, felt lazy today. Must be the weekend fever coming on

[Roundabout]

And I would like to be advised when a FIXED version of v0.T3.02 will be able."

dewte,

Good job. The more people that call and complain and send e-mails, the more likely we'll get some action. I can't believe they can be so stupid as to release FW that doesn't work at all. The excuse give to Boroda, that it's "a virus" is so lame as to be laughable. And then telling him the chipset was different in the US than elsewhere in the world, Come On! This product is exactly the same except the EU models have a SCART output, with a different region setting. The chips are exactly the same everywhere. A real load of BS.

I still haven't heard a word from them, and I will be calling them again tomorrow to see what's happening. This is really pissing me off, and a lot of other people too. They need to get off their ass and do something to fix this FW and to correct what they've screwed up.

[dewte]

Roundabout,

Yeah, I think that virus & different chipset excuse is a bunch of BS too!!! Hopefully more people will send complaints once they find out that this FW is a piece of crap You'd think they'd be smart enough to test it out before releasing it....duh!!
Keep us all posted on the outcome of your phone call tomorrow. And I will definitely be posting any replies (if any) that I get back from them.

[Roundabout]

dewte,

I'll be calling them hoping for some kind of update tomorrow, but I'm not optimistic that anything is going to happen that soon. At least I'll keep nagging them till they're tired of hearing from me. Good thing it's a 800 number, I'd be even more pissed if I had to pay for the call.

I'm hoping that everyone that's reading about this and owns a 2002 will be calling and bugging them about this issue. We deserve better treatment from a company we trusted with our $$.

By this weekend, hopefully everyone that owns one and is on this forum will have read this thread and be calling them ( it is a 24 hour tech support number, but they probably have someone answering the phone that knows even less - if that's possible ). So I'd rather call in the daytime when there's more people working and maybe get some kind of answer. I have been checking my e-mail regularly but not a peep from them yet. I'll let you know tomorrow if I can get anyone on the phone at all that knows anything. Like I said, I'm not optimistic. Gotta keep trying though.

[Goblin]

People, I had exactly the same problem when tried to apply 301 beta on my 2002. I read that some people managed to do it before. But, I guess, they did it on a version older that 0229. So, as I think, 0229 migh have some implementation that wouldn't allow to update it at all.
Or, it doesn't accept firmware for 2001 anymore, and 2002 is messed up in the way that the player thinks it is for 2001.