AWESOME software TERRIBLE customer service

[SkizRock]

Well i hope maybe i have caught someones eye. I am in a quandry. I have emailed the owner of the software "Badger". I have posted twice on this forum and still waiting for a response. I really enjoy this software and respect the fact that it was updated to keep people from stealing it. I paid for it, and do not have the ability to make the software work. Can i be help. -BUMMED IN BOSTON

[ChrissyBoy]

I addressed your issue in an email last week:

From: Badger [mailto:badger@svcd2dvdmpg.com]
Sent: 11 February 2004 14:30
To: 'at.sherlock.........'
Subject: From the forum....

It would seem you are not getting my emails. Have you got another account? If so can you drop me one from there otherwise we can do it over PM.....

[SkizRock]

Thanks for responding, i apologize for the tone. Try skizrock@aol.com. Thanks again

[ChrissyBoy]

I have replied to both email addresses i have for you.

[rockdj99uk]

I've had no problems m8. I've just done a re-install of my OS and needed my registration resetting, emailed ChrissyBoy and had a reply within a few minutes. Excellent service and its a Saturday night as well.

[SkizRock]

Well i must admit it is nice to be up and running. I am thankful for Chrissyboys attention. I actually had more issues but they were resolved quicker than i could have imagined. That being said Everything about this software Rocks.

[JJ God]

Without adopting the original tone, I too am less than happy with the lack of responses to any my e-mails. Despite an offer to send an e-mail.

If you are having problems with e-mails choose any 1 of the following
jjgod@bigfoot.com
sexstemak@hotmail.com
makestevepeace@hotmail.com
steve.makepeace@tdsinternet.co.uk

I am confident that this is one those almighty oversights. I hope so as I've come to rely on this great software. It is very frustrating reading about the improvements, but not being able to use any. In fact only being able to use a "DEMO" version!!!!

[SkizRock]

I just wanted to follow up what you said. I found that the main reason i was not recieving the emails because of the spam filter.

[ChrissyBoy]

JJ God: Your having a bubble mate.

Your unique copy of the software has been on IRC for months. I have evidence of hundreds of users using YOUR copy at the same time in different countries.

Here is small sample of the use of YOUR copy:



I have told you as much in numerous emails.

[yf2001usa]

So Chris found himself a badguy Good for you

[JJ God]

This is a shock to me. This is the first time I have seen this post. I have never received any mail concerning this. I have never even shown the programme to anybody. I never use IRC, or any other file sharing systems so I do not know how it could be mine. Possibly a hacker?

I have definately never received any e-mails with this information. The last e-mail was 24.02.04 2 days after! you posted your evidence.
Hi,

"Here is your serial number.

Serial number: 1053447366

You may auto fill the credentials at the Updates page by clicking the link below:

http://www.svcd2dvd.com/Users/?Serial=1053447366&Email=jjgod@bigfoot.com

Thanks."

I very rarely purchase software, but every now and again comes a completely indespensible app that I have to have, so I pay for it. Because I have had to pay for it, I will never give it away!!
It is not as though it is expensive, anybody should be happy to donate £10.00.

I can not deny that it is my copy being used as my IP is included on your table. But I will state that I have neverknowingly given a copy to anybody else.