Problems with Toshiba SD-R5112

[NamDekan]

Hi, im hoping someone can help me with this.

First of all i installed this dvd-r/rw drive like 2 weeks ago and its been working fine up until last nite when i tried burning a dvd video at 4X using a Fujifilm 4X dvd-r. I received a write error when i tried it so i decide to attempt it at 2X (im using nero 6.0 by the way) and it just says waiting for the drive to become ready or whatever, and it just said that for like 20 minutes. So i decide to try it with DVD Author and it says "Drive Not Ready." So i try to play a dvd that played earlier and it dosnt read it, it just says no disc. The drive does recognize audio cd's and plays them fine and recognizes blank cd-r media. So im not sure if there is something i can do to fix it or if i should take this back into office maxx and exchange it for a new one.

I did try the following, opened the cpu up and made sure something hadnt come loose. Did a system restore back to a couple days before when everything was working fine, and that didnt work, and i just did a system recovery hoping it would work and still dosnt read dvds or blank dvd media.

Im wondering is there a firmware or something or is this drive just screwed up? Also what would cause it to do this, im puzzled as to how this happened..Any help i can get would be greatly appriciated..

thanks

[Synergy]

Sounds like the DVD burner's laser pickup head (PUH) may be defective, and there is really nothing you can do but exchange for a new one. This is actually a rather common defect for PC DVD drives and DVD players. I once read from somewhere that most optical drive manufacturers would accept a 4% PUH failure rate for their products, and you may have just become an unlucky one in that group. This is why we have warranties for electronic products.

[NamDekan]

Sounds like the DVD burner's laser pickup head (PUH) may be defective, and there is really nothing you can do but exchange for a new one. This is actually a rather common defect for PC DVD drives and DVD players. I once read from somewhere that most optical drive manufacturers would accept a 4% PUH failure rate for their products, and you may have just become an unlucky one in that group. This is why we have warranties for electronic products.

Ahh okay, so its prolly nothing i did or the media i used? just happened to get one of the bad ones? hope office maxx just lets me do a switch out, its over 30 days old but im sure they got a return/exchange policy for the holidays, and also the person who got it for me for xmas cut out the UPC for the rebate since it was the mad dog deal..

at least now i can stop trying stuff to fix it..

thanks for the help

[elseanio]

ok, this has happened to my dvd writer also (toshiba sd-r5112). it was fine for the first week, but now it just wont read blank dvd-r's. a message comes up saying:

'disk is not formatted
windows cannot read from disk. the disk might be corrupted, or it could be using a format that is not compatible with with windows'

so yeah, i'm using the same disks i used before, but nothing. i don't know if i can return it or not. is this definitely my ONLY option?

[elseanio]

ok- so i sent it back and got a new one returned to me, yet i'm getting the same problem. can anyone else suggest anything? if tried different brand of disks, and different types (dvd-r, dvd-rw). is it time to get my money back?