Attn: Meritline member (The Conclusion)

[tommyoz]

I'm glad to see that you visit this site. I have seen one of your other post.
Since I keep getting lied to from customer service when I call and never getting a response back after they tell me that they are going to call me back, I hope it's ok that I post this here. I think it's very important that other people hear your answer to what i'm accusing you of.
After all you see some people recomending you for media.

1.Why do you charge people on their credit card before you can deliver the product? and don't say you don't.
2.Why do you say that the items have been shipped when in fact they haven't? Tracking number tells all.
3.Why do you say you are going to call back and you don't?
4.After I left messages on your machine and got no call back you finally answered while I was leaving a message only to tell me that the items have been shipped and they haven't. Tracking number tells all.

That same day after you told me that they have been shipped I got an email from another vendor telling me that my order was being shipped.
I checked their tracking number that they gave me and it said exactly what yours said (billing information received). I checked it again after midnight and it said it had departed. I checked back on your tracking number and it still said the same thing it has been saying for weeks (billing information received). I also checked this morning.

There is no reason for this, this is very unacceptable. If an item is not in stock you need to let the customer know and not charge them until I decide if I want to wait. I will be calling again throughout the day to cancel my order. 2 more things to think about.

Don't try and find a replacement for the item that you don't have in stock and send it to me. I heard accusations of this as well.

Don't say that it's going to take a month to receive my credit cause this can be done as easy as charging me

Moderators, I apologize for posting this here but I keep getting kicked around and I'm tired of it.

[glenrey]

I've been burnt by meritline before also.
Now I just buy my media from rima.com.
No problems from them.

[tommyoz]

This was actually my first order with them and my last.

[Gazorgan]

Sad to say so have I, same problem. I tried to cancel an order all day only to have them tell me it shipped, when in fact it shipped 3 days later, even though I was chaged when I placed the order that morning. In the end, they ate that order because I know how credit cards work. Too many chargebacks and they will lose their credit card services(thus go out of business).

In the US it is against the law to charge your credit card then not ship. They can do 'credit check' to see if you have sufficient funds, but it's not the same as an actual charge(although your available balance may bounce up and down).

If you ever have a problem, or need a live person, your screwed. Period, end of discussion.

I reccomend newegg.com, better pricing and free fed-Ex ground shipping on most orders (best tracking number in the world!!!).

[Treebeard]

Glad this is coming to light, I plan on ordering some riteks on friday and have decided to go with newegg. Shame on you meritline!!

[tommyoz]

Well so far this morning I have left 4 messages of my cancellation and will keep leaving messages. I have contacted my credit card company and I have contacted UPS. This package is not being accepted and I will not pay for items I did not recieve. My credit card company has already told me that. They are refusing to cancel my order.

[tommyoz]

Now I just buy my media from rima.com

Yes, I have ordered from them without problems either.

I reccomend newegg.com

Yes, I've ordered from them as well without problems.

I just decided this one time to try them out and BANG.

[Tom81]

Tommyoz , I applaud you for exposing this company in a public forum.

I encourage everyone to do the same with any commercial company that
expresses utter disrespect and contempt for the people.

[tommyoz]

Well Well Well, I went home for lunch today and found a message on my machine from guess who, Yes Meritline. Well guess who's not returning the call this time, Yes ME.

I come back to work and found this answer in in my mailbox here;

You can refuse the package and get money back if we have already shipped your order.

Thanks for your post and We will reply it on forum.

Does anyone see it posted on this thread? The key words are if we have already shipped your order. I also checked the status with the tracking number and it was not available anymore. This leads me to believe that they are in the process of creating a new tracking number and sending me not what I ordered. What they are doing is making it hard for me and buying time.

MERITLINE - There is a great game in this country called hardball. Three strikes and your out. You lied to me 3 times already why should I believe anymore. Stop the nonsense and just credit me NOW!!!!!! Your making it worst for yourself. Respond here for all to see.

[Treebeard]

Much more of this and the adds on this website are not going to be doing any good for meritline.

without good customer service there is no customer loyalty!!

[Meritline]

Hi Tommyoz and any other forum members,

Thank you for doing business with us and I apologize for any inconvenience we brought to you.

I would answer your or other member's questions one by one here:

1) Charge your credit card before shipment.

To ensure ship customer's order asap, We have a team that prints label, verify credit card, charge credit card and send track numbers right after customer place orders. That is based on an assumption, all of products on meritline.com are in stock and ready to ship. In most cases, it is true. While sometimes, some items may be out of stock, then we will send emails to inform customers. Customers can choose to wait more days or cancel the order. If you didn't receive any email notifying your order may be delayed, please let me know.

You may wonder "why not ship first and then charge?" and "why not check inventory first before charging?" That is because 1) we are using yahoo store, which makes almost impossible for us to connect back-end inventory database to storefont and update storefont.
2) It may cause more delays on shipment.

I admit that this is our system problem and we are trying to fix it now. We have developed new order processing application and testing it on other sites. We will use it on meritline early next year. By that time, this problem will get fixed completely.

2) Why not return my messages?
First, please let me know who promised calling you back but did not reply to your messages at all? We are experience extremely high volume phone calls during shopping season, all customer reps are trying their best to answer phone calls as many as possible. If you cannot reach us via phone, you can always send us email, post request/questions on meritline support forum ( we have customer service sections on meritline forum, and you can ask any questions regarding after-sales there)

3) I want to get credit back since you cannot fulfill my order in a timely manner.
No problem with that.

4) Meritline may send something you did not orderd and replace your order?
Simply put, we will not do that. We encourage any customers post on public forum if meritline did that to you. Please back it up with proof, not some speculations.

5) Meritline is trying to sell some Grade B discs as Grade A, like Ritek G04 stuff?
First, let me clarify Ritek Grade thing, Ritek has 4 levels Grade Discs,
Super Grade. Grade A, Grade B, Grade C.

Super Grade goes to OEM like disturbed1 pointed it out.
Grade A is sold to in US by Ritek USA
Grade B and C are sold in an unofficial way, that means some retailers buy from some Taiwanese vendors directly and label it as Ritek disc.
All meritline ritek discs come from Ritek USA

So, for those who blamed meritline selling you Grade B, C, even D discs. Again, show me real proof, I will be happily refund all your money plus give you additional $300. For some members heavily attack meritline on this issue, may I ask "have you contacted Ritek ( either USA branch or Taiwan headquarter) to verify anything" ? If you did, post ritek's words here. Some members mentioned Rima or other retailers is selling better quality Ritek media than meritline's, proof? One forum members mentioned, meritline only put Grade A in the title for some of Ritek meida, so others are Grade B. That's wrong! we can put "Grade A" for every type of ritek media (except Arita brand), because they are!

Then why you put "Grade A" in the title? Is it just a marketing trick? Not really, because there are plenty of Ritek Grade B, C discs in US market now. Meritline has never sold a single piece of Non-Grade A Ritek G04 or G03. Our price is one of lowest because we sell much more than any other competitors and our costs are lower, not because we are selling lesser good quality media.

[DiablosuX102]

hmm, i just ordered a 25 pk of ritek g04 from meritline(before i saw this thread)and have never ordered anything from there be4, so i'll c wut i get and post it.

josh

[tommyoz]

3) I want to get credit back since you cannot fulfill my order in a timely manner.
No problem with that.

I see a big problem with that. Credit me then, You know who I am. I don't care about the RITEK g04 or g10 stuff and stop buying time and Credit me and get out of my hair. It would be a waste of time trying to email you
and you know that. All you have to do is get up and take matters in your own hands and get it done.

Under no cicumstances are you to charge before you ship. That's not the kind of vendor I want. I will not waste my time giving you names of someone who promised to call me back because you know that to.

When I don't have my DVDRs by now, all I can do is speculate. I guess I will never know if you would replace an order cause I will never accept or open a package that comes from meritline.

[Meritline]

I don't know who you are. Please PM me your order No.

3) I want to get credit back since you cannot fulfill my order in a timely manner.
No problem with that.

I see a big problem with that. Credit me then, You know who I am. I don't care about the RITEK g04 or g10 stuff and stop buying time and Credit me and get out of my hair. It would be a waste of time trying to email you
and you know that. All you have to do is get up and take matters in your own hands and get it done.

Under no cicumstances are you to charge before you ship. That's not the kind of vendor I want. I will not waste my time giving you names of someone who promised to call me back because you know that to.

When I don't have my DVDRs by now, all I can do is speculate. I guess I will never know if you would replace an order cause I will never accept or open a package that comes from meritline.

[tommyoz]

You mean to tell me that your staff does not consult with you with such matters? Ask around and see if there is any customer that has been asking for credit for an order that has yet to be shipped but they said it has. Do you have to many of these that it would be difficult to find? I have left at least 7 messages since yesterday.

I've seen this kind of service before, What's your name? what's your order number?, when did you place this order? Oh let me check the warehouse and see what's going on. Oh! Tommyoz your order has been shipped. We were waiting for the Taiyo Yuden's to come in. Maybe it's time to call on a Staff Meeting. What the heck your not shipping anything out, I'm sure you have time for a meeting.

I'M NOT GOING THROUGH THIS AGAIN I'm sorry Mr. Meritline but I think you do know.

[robrosen]

The complaint is so open-ended that I suspect it's a case of one vendor smearing another. The fact that the original poster won't provide an order number to the vendor is another indication that this is possibly a smear campaign.

I have placed four or five orders with Meritline without a single issue. All of the their media (DVDPro, HQ, Digital Matrix) worked without a hitch with my Pioneer (A04 & A06) burners and were compatible with my Toshiba and Apex DVD players.

If there is a real problem (and I still think it's a fraudulent and malicious claim by a disgruntled competitor), I would tend to attribute it to the Christmas rush, when Murphy's Law tends to reassert itself with vengeance.

[tommyoz]

The complaint is so open-ended that I suspect it's a case of one vendor smearing another. The fact that the original poster won't provide an order number to the vendor is another indication that this is possibly a smear campaign.

I have placed four or five orders with Meritline without a single issue. All of the their media (DVDPro, HQ, Digital Matrix) worked without a hitch with my Pioneer (A04 & A06) burners and were compatible with my Toshiba and Apex DVD players.

If there is a real problem (and I still think it's a fraudulent and malicious claim by a disgruntled competitor), I would tend to attribute it to the Christmas rush, when Murphy's Law tends to reassert itself with vengeance.

YOU ARE WAY OFF I think you should read some of the other post above. The reason I don't supply them with my order # (and you wouldn't see it anyway cause they asked me to PM (private message) it, is because they know who I am. One of the phone messages I left them was to tell them that I had posted this in DVDRhelp.com and I included my order # with every phone message. They are insisting that I supply them with an order # here (on this site) to buy time and act like they don't know.

If they really wanted to solve this issue, their first reply should have been;
We are sorry tommyoz that you had to go through such extremes if your not happy we will credit you. Which is what they claim they would do above. But they went on talking about G4's and G7's that I know nothing about and didn't say.

And by the way, Who are you? a friend of theirs? maybe a co worker?
and how do you know that I didn't supply them with a order # If I was to PM it?

[steves38]

I myself have placed 2 order with Meritline in the last 3 weeks and they all showed up fine within a few days of placing them.
As for their Ritek G4 media, yes it does have glue bumps down the side, but so do the ones i just got in the mail from Rima. Out of the 100 I got from Meritline not one has been bad yet.
My suggestion is if you have personal beef with meritline then take it off line. I for one am tried of seeing these post.

[macleod]

I have been reading this thread with some interest (as I am sure others have). I have ordered from a number of the online shops and have been happy with the process with all of them (I have cancelled orders with vendors ,etc. and that too went smoothly).

For meritline, it does seem that the original poster had to "call you out" to get a response. On the flip side of things, I seem to get the feeling that the original poster thinks that he is the ONLY person meritline does business with and that everyone in the company knows "bob, the guy that bought the 100 pack". Companies (in general) give everyone that BS that we are getting individualized service, but we are all a number (and I am OK with that). The member "meritline" doesnt know you from anything and I am sure you did not use your user name when you ordered and even if you did, thats not how it works.

That being said, I can understand that given the holiday season there is a hustle and bustle going around and it is probably chaotic for meritline and other businesses. But in the end, the old saying (something about a noisy wheel ) is what finally got the customer what he wanted. From a business standpoint, this is the WORST type of marketing you can do. It sounds like you are trying to make repairs, but for at least the XXXX amount of people that have seen this post, it is lost business. As I am sure you already know, no amount of "working it out" will fix that.

Quite honestly, I will be thinking about this one when I make my next purchase. All I can say is God bless the forum.

[tommyoz]

My suggestion is if you have personal beef with meritline then take it off line. I for one am tried of seeing these post.

You know if you guys can just read the rest of the post you would see that I have tried with them offline to no avail. That's why I'm here.
If your tired of it don't look at it.

Another friend maybe?

[tommyoz]

I am sure you did not use your user name when you ordered and even if you did, thats not how it works.

I said " every message I left them, I left my order # and told them that I posted on DVDR.help.com" what more can I say?

[steves38]

My suggestion is if you have personal beef with meritline then take it off line. I for one am tried of seeing these post.

You know if you guys can just read the rest of the post you would see that I have tried with them offline to no avail. That's why I'm here.
If your tired of it don't look at it.

Another friend maybe?

No not a friend of theirs at all, don't know them and have only done business with them twice.
But as the other poster said, you are just a number to them and you are not the only customer they have.
It's only christmas time and I'm sure they are just sitting around and waiting for your order to come in and have nother better to do.
When I have a problem with a vendor I usually solve it via email and voice mail and not by acting like a 12 yo in a public forum. Sometimes when you leave 7 voices mails in a day, people will push you to the back of the line. Especially if your voice mails sound anything like your emails do. Is this good customer service on their part? NO but it does happen.
Personally if I was meritline I would find your order, cancel it and refuse to do business with you.

[Kerry56]

Looks to me like there have been several complaints about Meritline recently on the boards. That certainly doesn't support the accusation that tommyoz is trying to "smear" Meritline in this post.

But I also agree with macleod---tommyoz is just one of thousands of people with orders at a very busy time of the year. You can't expect them to know you or your order without the order number.

[tommyoz]

No not a friend of theirs at all, don't know them and have only done business with them twice.
But as the other poster said, you are just a number to them and you are not the only customer they have.
It's only christmas time and I'm sure they are just sitting around and waiting for your order to come in and have nother better to do.
When I have a problem with a vendor I usually solve it via email and voice mail and not by acting like a 12 yo in a public forum. Sometimes when you leave 7 voices mails in a day, people will push you to the back of the line. Especially if your voice mails sound anything like your emails do. Is this good customer service on their part? NO but it does happen.
Personally if I was meritline I would find your order, cancel it and refuse to do business with you.

I will say this one more time I HAVE TRIED TO SOLVE THIS OFFLINE AND DIDN'T GET ANYWHERE. WHAT DO YOU SUGGEST I DO?
I would love to have meritline cancel my order that's what i've been telling them to do and they won't. They say it's been shipped and it hasn't.
I'll just disregard the 12yo remark cause I see that's where your reading level is.

[tommyoz]

But I also agree with macleod---tommyoz is just one of thousands of people with orders at a very busy time of the year. You can't expect them to know you or your order without the order number.

I'm telling you they know who I am, I told them I was posting this along with my order # What more can I say? It's a show their putting on.

Heck, Don't believe me then.

[orbital517]

I've ordered from Meritline about 3 times before with no problems, but after reading this post and all of the responses, i'm not sure if I want to keep rolling the dice until they burn me one of these times. Not only has the original poster get burned, but also some other forum members. That's what most companies don't realize, word of mouth is one of the best or worst enemies of every company. You should ALWAYS treat your customer properly or it will end up biting you in the a$$ in the end. I know Meritline has lost my business now........and i'm sure i'm not the only one.

[tommyoz]

Guys,
I just checked the status again on the tracking # with UPS and it still says "Billing Information Received" since December 5th. No emails of any kind.

Look, I am a very easy going guy. I've never had a problem like this before. I even remember a time when I placed an order from ILY and they called me back from Cali telling me that they were out of stock that they can offer me another item at a lesser price then what it was. I appreciated that and that's only one of several like that.
But with Meritline I got nothing. I can understand that some company's are very busy but when you have a problem, You have to make some attempt to clear it up. Other than them asking me for an order # (which they already know) does it look like they're making any attemp?
Nothing more on this thread, no emails, no phone calls.

I'll leave it there, You guys can now speculate.

[sitlet]

Well guess who's not returning the call this time, Yes ME.

childish...

I don't know who you are. Please PM me your order No.

I've seen this kind of service before, What's your name? what's your order number?, when did you place this order?

what are you talking about? he is asking you for your order number so he can refund your account. isnt that what you want? this is not meritline's site, therefore he cannot just click on your user name and look up your account. your s/n means nothing to then on this forum. he is just asking you for your order number so he can verify that this tommyoz is the same tommyoz from meritline. just send him your order number and i bet you this whole thing will be resolved.

But I also agree with macleod---tommyoz is just one of thousands of people with orders at a very busy time of the year. You can't expect them to know you or your order without the order number.

exactly

Under no cicumstances are you to charge before you ship.

what are you talking about? they charge your credit card first to see if it is a valid card or not. if they shipped everyone's order before they charged the card, everyone could use a fake card and meritline could do nothing about it because they already shipped the order. that would be like going to a cd store, grabbing a few cds, walking past the cashier and telling them that you'll pay for the cds when you get home to listen to them. thats totally retarted! give me the names of any companies that ship the order out before they charge the credit card. you can't because every company out there charges before they ship. its common sense!

there are tons of people who order from meritline with no problem. i am one of them. i have ordered riteks twice from them. no problems at all. so quit whining on this forum! if you have a problem with meritline, take it up with them.

[tommyoz]

WOW!!! Another one that can't read. Like I said

I'll leave it there, You guys can now speculate

[sitlet]

what cant i read????? i read this whole post. if theres something i read wrong its because you havent explained yourself clearly