Cheap Ritek DVD-R at Newegg.com?

[Rodfuji68]

When you ordered the discs, through all five steps of their processing, it said 100 pack?

.

There are really on three steps in their ordering process and yes all three steps it said a 100 pack

Step four of their process is actually newegg thanking you for ordering from them and it is in this step when the quantity changed to a fifty count
at this point there is nothing you can do except contact them at a later time to cancel the order since the transaction has already been made and I didnt want to do since the price was still actually cheap for the fifty pack and I was planning on keeping them at that price. My whole point here being is that I ordered a hundred pack they proccessed the order as a 100 pack and not until the order was placed and not untill the thankyou screen did they change it to a 50 pack. If it was an honest to goodness mistake any and every web store I have ever dealt with would have either canceled the order and made me readmit the order or they would have contacted me and notified me of the change and asked for my approval, newegg did neither of these they just shipped the order and that shows poor custumer service.

Step five is
-Please print this page for your own record-

[LanEvo7]

So why didn't you just cancel the order if you felt that they done you wrong? You could have called their toll free number and just cancelled the whole order.

[AlienDust]

Rima.com = 100 pack of Riteks for $84. They also charge less for shipping than other companies such as meritline.

[zanos]

You are absolutly correct on this one and thats why I stated I was prob.
going to keep the disks, as I stated they were still pretty cheap even
for the 50 pack, but when the custumer service rep was rude to me
and treated me as if I/we were nuts then he put his supervisor on and
he treated me/us even worse then his lacky did then that makes me
think twice on actually dealing with this company think about what
would happen if you actually had a real problem
AGAIN THIS WAS A BAIT AND SWITCH

Then you should have requested the name and contact info for HIS superior. You will get satisfaction one way or the other even if it's not monetary related.

[Rodfuji68]

So why didn't you just cancel the order if you felt that they done you wrong? You could have called their toll free number and just cancelled the whole order.

I told you I had planned on keeping the order but I called them to let them know my displeasure with them for changing the order and shipping it out with out notifying me, at the very least they should have notified me or canceled the order, and by this time it was to late to cancel the order and they carry a 15% restocking fee for returns or refused orders so not only did I have to deal with their rude custumer service for 45 mins I had to deal with my credit card copmany to charge back the 15%. Seems like an awfull lot of work by me because of a SO CALLED mistake on their part. Im not on trial here I am just sharing my experience with what I consider a lousy custumer freindly company like I staded earlier some people have bad experiences with some companys and not with others

[LanEvo7]

They don't charge a restocking fee if there was a mistake on their part.

[FulciLives]

They don't charge a restocking fee if there was a mistake on their part.

Yes but they are not admitting to having made a mistake so just try to not get "hit" with that restocking fee.

- John "FulciLives" Coleman

[LanEvo7]

Well, yes they never openly admitted to a mistake. Though if you call them and told them the situation, they wouldn't charge the restocking fee. What I don't understand is why he is making such a big deal out of this minor typo. I'm not saying he is wrong and newegg is right, but there was a typo. A red flag should have popped up when he placed the order since it was severly underpriced. There was sufficient time for him to cancel the whole order if he really felt that newegg cheated him. He got what he wanted and as he said for a good price. Yet, he is complaining because newegg didn't want to let him take advantage of mistake.

[Roll Tide]

[/quote]

Have you ever read the bottom of one of the ads you are reffering to
They say "NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS"
I have searched neweggs site high and low for this but could not find it
if someone knows where its at or where it says they have the right to ship a different product of equal or greater value without notifying the custumer "because this is what they did" please point me in the right direction.
As I stated before if they would have fessed up and notified me first I would have kept the disks
As far as the the car being listed for bannanas that cannot be considered an error, an error would be a 1 for a 2 or a 2 for a 3 a simple mistake or slip of the finger[/quote]
---------

Look here:
http://www.newegg.com/app/warranty.asp

[Rodfuji68]

Well, yes they never openly admitted to a mistake. Though if you call them and told them the situation, they wouldn't charge the restocking fee. What I don't understand is why he is making such a big deal out of this minor typo. I'm not saying he is wrong and newegg is right, but there was a typo. A red flag should have popped up when he placed the order since it was severly underpriced. There was sufficient time for him to cancel the whole order if he really felt that newegg cheated him. He got what he wanted and as he said for a good price. Yet, he is complaining because newegg didn't want to let him take advantage of mistake.

First off if your gonna reply to this thread at least read the dam thing
I am not complaining about anything. I posted what my experience was with this deal and if you read the thread you would have saw that I knew the price was extremly low and never expected to get the order for the 100 pack and would have been happy getting the 50 pack and who are you to know that there was sufficient time to cancel the order I placed the order @ 6 oclock in the morning and I work 10 hour days when I got home the order was already shipped. Also if you read this thread once again you would have saw that I called customer service and talked to a superviser and they refused to admit to their so called mistake and they did charge me a restocking fee.
I never complained about not getting the 100 pack for $59.99
Not once did I complain about that
My complaint was about their lousy customer service and they way they treated me on the phone
Again if you would have read the thread than you would known half the facts and you could have posted at least an intelligent reply but no you believe you know it all so you gotta post some stupid $h!^ like you did
Next time I decide to do somthing in life I will contact you first to find out the outcome since you seem to know all the answers
Ive said my piece and I never complained
Now Im done with this thread

[LanEvo7]

Ok you aren't complaining .

BTW, you can refuse the package even if it was shipped out.

[Rodfuji68]

Ok you aren't complaining .

BTW, you can refuse the package even if it was shipped out.

Obviously if you had read that I was charged a restocking fee you would had realized I did refuse the order.
I called fedex and had them return the package before it ever left their sorting facility and I was hit with the 15% restocking fee for refusing the order. I then in turn had to get in contact with my credit card company to try and get the charge reverse. This all could have been avoided if the cutomer service rep and his supervisor would have spoke to me in a proffesional manner. I would have kept the 50 pack since it was actually a damn good value for the money but instead they lost close to an 8 or 9 hundred dollar a year customer and I will pay double before ever dealing with them again. "Thats not a complaint Its a fact"

[LanEvo7]

Just informing you of all the options you have. If you really feel that they are that bad, then you shouldn't buy from them again.

[zanos]

Just to update. The Ritek newegg is selling is actually ricoh.