FYI: DVD X Copy Platinum incompatibilities

[Ergasiomania]

After having compatibility issues with DVD Copyware which must have Nero installed to function, which won’t work with Roxio, which was packaged with and required to run my Memorex Dual format DVD burner I decided to e-mail 321 studios and ask about compatibility with their product DVD X Copy Platinum. Their response follows.

Subject: RE: Compatability issues
Blacklist
The following programs can cause problems while using our software.

1. B's Clip: This Program has packet writing applications and also tries to control the burner. To remove you must go to Add or Remove Programs in your control panel. For more information, visit the B's website at http://www.bhacorp.com.

2. Direct CD or Drag to Disk: These are applications from Easy CD Creator from Roxio. To remove them you need to do to Add or Remove Programs in the Control Panel. There you can select Easy CD Creator to change, not remove. Then you must click next until it gives you the option to modify. Then either Direct CD or Drag to Disk should be selected and changed to "make this option not available". Then click next and while the program may look like it is installing, it is removing those options. One thing to remember is that both Direct CD and Drag to Disk will not be installed at the same time. For more information, please visit Roxio's website at http://www.roxio.com/en/support.index.jhtml

3. GoBack: backup software that constantly runs in the background (Terminate and Stay Ready) this needs not only to be turned off, but disabled. Unfortunately, this means the customer will loose all their old restore points, but it will free up a lot of hard drive space. For more information visit Symantec's web site for GoBack at http://www.symantec.com/goback/index.html

4. HP DLA: DLA stands for Disk Letter Assignment and interferes with DVD X Copy or DVD X Copy Express accessing the DVD burner. After removing this in Add or Remove Programs in Control Panel, the computer should be rebooted. For more information, check the HP website at http://www.hp.com/

5. InCD: This is packet writing software that comes bundled with Ahead Nero Burning Rom. This can sometimes be removed via Add or Remove Programs in control panel, but sometimes it converts to a TSR (Terminate and Stay Ready) and has to be removed from task manager. To open Task Manager, hit the ctrl, alt and delete keys at the same time, then click task manager Then InCD must be found under processes and ended there. For more information go to Nero's website at http://www.nero.com/en/

6. Interactual Player and PC Friendly Player: These programs are DVD software viewers that can be installed off of the DVD movies themselves. Both programs interfere with all 321 Studios software and should be un-installed from Add or Remove programs in control panel when found. Then the 321 studios software needs to be un-install, the 321 studios file folder deleted, the computer rebooted, the 321 Studios software re-installed. For more information about both players, visit http://player.interactual.com/

7. McAfee Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar. The 321 Studios software then needs to be restarted. Then whenever the customer is attempting to burn, McAfee needs to be disabled. For more info go to McAfee's website at http://us.mcafee.com/default.asp

8. Norton Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar and the automatic update should be shut down via the Task Manager. The 321 Studios software then needs to be restarted. Then whenever the customer is attempting to burn, Norton Anti-Virus needs to be disabled. The Norton Website is http://www.symantec.com/

9 . Veritas DLA: This program uses Disk Letter Assignment for backup purposes. Just the DLA portion needs to be removed, which cane be done in Add or Remove Programs in control panel. After removing the software the computer should be rebooted. The Veritas website is http://www.veritas.com/
Spy ware - some programs can install other software that can be damaging to your Operating System. Please scan for these programs with a Spy ware utility. We recommend Ad-Aware, available freely at www.lavasoftusa.com

[Bob W]

I have Norton AV running all the time and have used DVDX Xpress and DVDX Copy without problems so maybe Norton is only a problem with DVDX Copy Platinum.

[Ergasiomania]

Perhaps. When I emailed 321 Studios I requested information specifically regarding the platinum edition.