tmpgenc error

[ALFONSINO]

hello guys,
i am getting this message
"illegal floating decimal point calculation order"
can anyone help,please?
thank you all in advance

[Craig Tucker]

If TMPGEnc freezes or crashes when converting or you receive errors such as Unexpected decimal point calculation
Illegal floating decimal point calculation order
Try first to change the directshow codec reader priority settings in TMPGEnc under Option->Environmental settings->VFAPI plug-in and right click on the DirectShow Multimedia File Reader and increase the priority to 1 or 2 or to the top of plugin-list and try open the video.
Or try to convert the audio to wav before converting(If you have problems extracting the audio using Virtualdub try use Goldwave or AVI2WAV).
Or try to repair the AVI,DivX or the ASF.
Or try to use avidefreezer to fix your video source.

https://www.videohelp.com/tmpgenc.htm#problems