Hello. I got an offer for a $20 gift card with approval for a Store Credit Card so I thought I'd record the offer and me applying for the card just to have the details, you know, for the record. I've done this on multiple occasions but this is the first time I've had a problem. When I playback the video, the screen is black BUT I can see my mouse movements as I selected them to be highlighted and recorded in the options of the screen recorder. The videos are regular mp4 and like I said, I've done this many times without issues. I'm not necessarily a newbie to computers but I'm clueless about video codecs etc. Any help is greatly appreciated. Blessings to you and yours! Amanda

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