problem with embeded subtitle in mkv file, unable to extract it

[reko]

Hi...

I have a mkv file, which when played in MPC-HC I can see there is two subtitle which is ass file and srt file as seen in the picture below :



But after I put the mkv file into mkvExtract, I can not see the embeded those two subtitle files - but mkvExtract said that there are 4 jpg file as seen in the picture below :



And if I mark all that 4 jpg and click the [extract] button, there is nothing happen.
No file has been made after the extraction.


Here is the media-info from the mkv file :

General
Unique ID                                : 233059577852368640426903627413495449844 (0xAF55A458E178558689CE281D3B1B88F4)
Complete name                            : K:\[Atraidez Data Center]\Film HD\04 najis audio video\X-Men - Apocalypse (2016) Hdrip Korsub\tai.mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 2.99 GiB
Duration                                 : 2 h 23 min
Overall bit rate                         : 2 983 kb/s
Movie name                               : X-Men.Apocalypse.2016.720p.HDRip.KORSUB.x264.AAC2.0-STUTTERSHIT
Encoded date                             : UTC 2016-07-19 03:36:26
Writing application                      : mkvmerge v9.3.1 ('Mask Machine') 64bit
Writing library                          : libebml v1.3.4 + libmatroska v1.4.5
Cover                                    : Yes
Attachments                              : small_cover.jpg / small_cover_land.jpg / cover.jpg / cover_land.jpg

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Baseline@L3.1
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 2 h 23 min
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (29970/1000) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Title                                    : X-Men.Apocalypse.2016.720p.HDRip.KORSUB.x264.AAC2.0-STUTTERSHIT
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : A_AAC
Duration                                 : 2 h 23 min
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 spf)
Compression mode                         : Lossy
Title                                    : X-Men.Apocalypse.2016.720p.HDRip.KORSUB.x264.AAC2.0-STUTTERSHIT
Language                                 : English
Default                                  : Yes
Forced                                   : No

I also have tried to put the mkv file into handbrake, but handbrake also didn't show any file in the [subtitle] tab.

And the other weird thing is that after I put the mkv file into mkvToolNix, then without doing anything at all, (all green checked) , I just dirctly click [start multiplexing] button, the subtitles is gone in the resulted file. So, when I open the resulted file in MPC-HC, the [subtitle] option is grey-out.

My question is :
1. How do I extract that ass and srt file embeded in that mkv file ?
2. There are two subtitle files in the mkv file for sure, but how come either media-info, tsMuxer, Handbrake, MkvToolNix don't read those two embeded subtitle files ?
3. why I can't do the extraction of those 4 jpeg files ?

Anykind of help would be greatly appreciated.
Thank you in advanced.

[Bernix]

Hi,
try open the mkv file in Subtitle edit. If it is part of mkv, there shouldn't be problem. Maybe they are in same folder? What said Mkvtoolnix?
Mediainfo also doesn't mentioned, they are part of the file.

Bernix

[jan5678]

Are you sure that the subtitles not hardcoded in the video?
In other words are the subs switchable?

If the first than the subs can't be extacted, if the second than mediainfo should list them

[reko]

Hi Bernix and jan5678,

Thank you very much for your respond.
I feel so stupid and I'm sorry for this unnecessary question

It turn out that the subtitle files are external.
But I don't know it because the sub files is "a system file".
While I have tried before in a folder option to "show the hidden file" - but I didn't try the "show the system file".

After I post this question, I'm trying again to go to the folder option and this time I try the "show the system file".
Then there they are ... the ass and srt file.

Once again I'm sorry because I have wasted your time because of my mistake.

Thank you

[jan5678]

@reko

The stupidest question is the one you didn't asked, so no worries!