Pinnacle DV500 Plus crashes on installation

[Dr.Rock]

I have Pinnacle DV Studio 7 package with a DV500 Plus capture card, which always worked fine under Windows 98 then on Windows XP. The last time I used it was November 2007 on XP with the latest service pack at the time, and there were no issues.

However, due to a virus, I recently had to reinstall Windows XP, put in all the latest upgrades (SP3, etc) and now I have problems installing the DV Studio 7 package. With the DV500 Plus plugged into the PCI slot, I run the Pinnacle Studio 7 installation CD supplied. The Studio 7 software installs fine, then the next stage when it's running the AV/DV Hardware installation, I get windows error (the type where it gives me the option to send the error to Microsoft) and I can't get passed this stage of the installation. As a result when I run the Studio 7 software, it lists my other capture devices (video card, webcam) but not the DV500 card (it should be listed as AV/DV analog, if I remember).

I can't find anything on the Pinnacle website on this, nor any updated drivers/patches for this package.

Has annyone else had this problem and how did they go around it?

Thanks.

[julitomg]

http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/Advanced+Video/DV5...mode=documents

Hope that helps. The SP3 seems to have problems with certain programs (or the other way around), I´d stick with SP2 only (and have since SP3 also gave trouble). I have a Studio DeLuxe card (with Sudio V. 9), simmilar but lacking support for Adobe Premiere (too bad because edit with Premiere)
This is what I would do; turn off and unplug the computer, remove the DV500 card (good time for some careful cleaning with a can of compressed air and a brush), reinstall windows XP, drivers, etc...(but only with SP2), turn off and unplug again, install DV500 card and turn on, when Windows says it´s found new hardware cancel the installation wizard and search in your install CDs for your AV/DV driver (in my case it´s called PCLEBendPCI.exe), restart and then proceed to install your Studio Software (and upgrades downloaded from the Pinnacle site)
Good luck

[edDV]

Pinnacle stopped support for these cards in the early 2000's.

I maintain an old PIII dual boot Win98se/XP SP1 machine for Pinnacle DC-30+ and a DC-1000 with Premiere v6.5 and a SCSI RAID all frozen in time around 2004. I don't put this machine online or connect it to the network for fear of virus attack. So far it still works if I need to revisit an old Premiere project.