Puzzling problem regarding an mp4 file

[mikeos]

I've got a holiday mp4 video which plays ok in VLC Media player but nowhere else. If I open it in WMP it plays audio only but not video. If I try and open in AVS Video Converter it says "Contains no video data" and if I try with Mercalli, to stabilise the video, I get "Unsupported Video Format". What is going on?

Any advice gratefull received.

Mike

[johns0]

Post a mediainfo text file of the video so we can see the attributes of what might be the issue.

[mikeos]

Post a mediainfo text file of the video so we can see the attributes of what might be the issue.

I've been trying without success to attach a file, so here are the contents:

General
Complete name : D:\Videos\Haarlem 2018\Haarlem 2018\Haarlem video - 2018.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/iso2/mp41)
File size : 2.23 GiB
Duration : 50 min 28 s
Overall bit rate : 6 325 kb/s
Encoded date : UTC 2019-09-17 09:21:59
Tagged date : UTC 2019-09-17 09:21:59
Writing application : HandBrake 1.2.2 2019022300

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L4@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 50 min 28 s
Bit rate : 6 156 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.099
Stream size : 2.17 GiB (97%)
Writing library : x265 2.9:[Windows][GCC 8.2.0][64 bit] 8bit+10bit+12bit
Encoding settings : cpuid=1049583 / frame-threads=2 / numa-pools=4 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1080 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=3 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=30 / keyint=300 / gop-lookahead=0 / bframes=4 / b-adapt=0 / b-pyramid / bframe-bias=0 / rc-lookahead=15 / lookahead-slices=6 / scenecut=40 / radl=0 / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=0 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=3 / no-limit-modes / me=1 / subme=2 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=2 / no-early-skip / rskip / fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=0.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=22.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=0 / display-window=0 / max-cll=0,0 / min-luma=0 / max-luma=255 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr / no-hdr-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-mv-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei
Encoded date : UTC 2019-09-17 09:21:59
Tagged date : UTC 2019-09-17 09:21:59
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 50 min 28 s
Bit rate mode : Constant
Bit rate : 161 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 58.0 MiB (3%)
Title : Stereo
Default : Yes
Alternate group : 1
Encoded date : UTC 2019-09-17 09:21:59
Tagged date : UTC 2019-09-17 09:21:59

[johns0]

The issue is that your programs that can't open or play it cause it's hevc encoded and they aren't up to date to use it.

[mikeos]

The issue is that your programs that can't open or play it cause it's hevc encoded and they aren't up to date to use it.

Is there anything I can do about it? Strange that only VLC wil play it. Can't I somehow convert to anothet file type?

[poisondeathray]

VLC contains it's own decoders, separate and independent from the system installed decoders. So this makes sense

If you install LAV filters, it has HEVC decoder

[teodz1984]

LAV filters will allow you to play it with other players. HandBrake will be able to convert it x264

[mikeos]

Great advice, thanks everyone for the contributions.
Mike

[mikeos]

LAV filters will allow you to play it with other players. HandBrake will be able to convert it x264

Excellent. I've already got Handbrake.

[Sharc]

And check whether your camera has an option to encode as AVC rather than HEVC. It would save your the extra re-encoding step.

[mikeos]

Thanks I will check. In fact I think I may already have done that since the original video was filmed in 2018.