Vista hangs getting ready to import video (prog not responding)

ambushed19 · Member Joined: 11 Jul 2008 Location: United States

This is what happens: I turn on the video capture device (Canopus ADVC-50 firewire), then plug the firewire cable into my Dell laptop running Vista SP1. An auto-play pop-up asks what I want to do, then I press "Import Video", then another window comes up asking if I want to import the entire video or just parts, and I pick the latter (just parts). I press "Next", and then it hangs forever! (All of this is using Vista, not any third-party program).

It just sits there doing nothing after I've pressed "Next". When I try to click cancel or anything else, the window label is changed to "Import Video (program not responding)". I have to force a re-boot because there's no other way out.

The same thing now happens no matter how many times I shutdown and restart and try again.

This worked perfectly the day before, and I have not changed a thing! What can I do to solve or troubleshoot this problem?

redwudz · Mod Neophyte Joined: 07 Sep 2002 Location: AZ, USA

You could go to MS and ask them, but I would try WinDV first and see if it transfers the DV-AVI properly. Once you have in in your HDD, you can use what you want to edit or whatever.

ambushed19 · Member Joined: 11 Jul 2008 Location: United States

BUMP