I purchased in October 2016 DIAMOND MULTIMEDIA ONE TOUCH CAPTURE to convert 8mm videotapes.
It converted fine, however since last week It's not converting the complete tape, instead it's doing parts of a tape!

I called the 800 number and I was advised to update the graphic software.

i checked my intel graphics and downloaded via:
http://www.intel.com/content/www/us/en/support/detect.html

However, it didn't solve the issue: still it did partial transfer from the center of the 8mm tape and in two segments and not the complete tape!!

Here is the error message:

encode internal error R: Video, -2 while converting video with One-Touch Video Capture

Your help is very important to me to complete my projects. Your help would be greatly appreciated!