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  1. Member
    Join Date: Mar 2011
    Location: Oregon, US
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    What have I done wrong? I downloaded a video and played it after saving it and there was no sound? How do I get sound? John
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  2. Member
    Join Date: Mar 2011
    Location: Oregon, US
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    Iam using video download helper! John
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  3. It depends on where it came from and what format it's in.

    1. You may not have the required codec installed (unlikely)
    2. You downloaded the video track only (eg. Youtube does separate video/audio streams at some resolutions).
    3. download is corrupt.

    Post a MediaInfo report...no-one here is a mind reader.
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  4. Member
    Join Date: Mar 2011
    Location: Oregon, US
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    Here are the media Info files for the file in question! Thank you John
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  5. Member
    Join Date: Mar 2011
    Location: Oregon, US
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    I am using Windows Media Player 12 to play them!
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  6. Member
    Join Date: May 2014
    Location: Down the road, last house on the right
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    You need to post the complete MediaInfo text with the audio stream information.

    I'm willing to bet that Windows Media Player is trying to play back the AC3 audio stream in a mp4 container which
    it does not like.

    Try VLC or MPC-HC instead.
    Last edited by Dougster; 10th May 2014 at 14:33.
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  7. Originally Posted by Dougster View Post
    You need to post the complete MediaInfo text with the audio stream information.

    I'm willing to bet that Windows Media Player is trying to play back the AC3 audio stream in an mp4 container...
    Good chance you win your bet. WMP 12 plays AAC natively, or so the specs would have me believe.

    You could try installing ffdshow and see if your files play then. Few people on here use WMP and they will advise you to change to one of the free players: MPC-HC, VLC, Pot Player...the list goes on. They are just better. If you use the portable version of MPC-HC it wont alter the codecs, or alter any settings in your system. Everything is self-contained and it will play just about anything.
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  8. Member
    Join Date: Mar 2011
    Location: Oregon, US
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    How do I do this? Vlc had sound !
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  9. Demux the file and take the AAC out altogether. http://www.videohelp.com/tools/My-MP4Box-GUI
    Only WMP 12 is (supposedly) able to play it. None of the earlier versions could.
    Convert the AC-3 to Mp3@320 kbps and remux the video with just the mp3 audio.

    You could try playing the demuxed AAC and AC-3 audio files in WMP. If one plays you could simply remux that instead.
    It might have nothing to do with the actual audio files themselves, just the fact that there are two streams in the file.
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  10. Member
    Join Date: Mar 2011
    Location: Oregon, US
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    Could I convert it to someother format?
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  11. All you need to do is install a DirectShow AAC or AC3 decoder.
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  12. Member darkknight145's Avatar
    Join Date: Feb 2007
    Location: Australia
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    either install a better media player or install "AC3 filter" which will allow you to play AC3 in your player
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