Sound missing in Mp4 file (?)

[GEEn_KLASSE]

Hey there,

i'm new to videohelp.com and i'm having a problem like mentioned in the thread title already.
Some days ago i've downloaded some video's in flash format (.flv), however only one file could only be downloaded in mpeg4 format (.mp4) when playing the (mp4) video there is no sound being played.
Don't know for sure what the rootcause is or what i should do to fix... ?

Please HELP, it's greatly appreciated

Thanks
GEEn_KLASSE

[Wolfen]

We need a little more info, first what media player are you using and also we need to see the specs of the file. Use Mediainfo and paste here (in text format) the specs. ps. We don't need the name of the movie (video)only the specs.

[transporterfan]

Late.

[yoda313]

Use the program mediaplayerclassic home cinema to play the file. It has the internal codecs that most files would need to play properly. You shouldn't need to install anything separately.

However you should use mediainfo as suggested to verify what the file uses and make sure you have the codec installed for the future if you plan on getting more files of this type.

Please also note you might have gotten a corrupted file. You could try redownloading it again. Also I am assuming the original file played properly. Otherwise if there is a problem with the source file you will have to look for another version of it somewhere else.

[GEEn_KLASSE]

Hi,


thanks for replying , í've downloaded mediainfo as suggest; don't know for sure if the below info is the info you need(?).(also not femiliar with mediainfo)...

General
Complete name )Dragonball Z Episode 150 Up to Piccolo - YouTube.mp4
Format : dash
Codec ID : dash
File size : 51.2 MiB
Duration : 18mn 1s
Overall bit rate : 397 Kbps
Encoded date : UTC 2013-04-12 07:23:27
Tagged date : UTC 2013-04-12 07:23:27
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.0
Format settings, CABAC : Yes
Format settings, ReFrames : 3 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 18mn 1s
Bit rate mode : Constant
Bit rate : 395 Kbps
Width : 640 pixels
Height : 360 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 24.000 fps
Minimum frame rate : 24.000 fps
Maximum frame rate : 3 000.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.071
Stream size : 50.9 MiB (99%)
Encoded date : UTC 2013-04-12 07:23:27
Tagged date : UTC 2013-04-12 07:23:27



The SW is used to download the file is RealPlayer.
Thanks

[GEEn_KLASSE]

Also downloaded MPC-HC, but plays also with no sound.(?)

and downloaded k-lite pack, to get the latest codecs...(?)

[transporterfan]

Are you sure that's the full summary from MediaInfo: There is no audio in that file to play.
Download it again. Look's like the download was incomplete or the file is corrupt.

[GEEn_KLASSE]

Yes, thats the full summary. i've downloaded it again, but still the same summary. I've compared it with some other files and it's indeed missing.