Having Problems Using the WD Remote App to Control WD Media Devices

[Chopmeister]

Hi Guys


After any suggestions on an issue I am having controlling networked media players.



Background



I have a fairly simple network for streaming media. A 3TB WD MyBook Live acts as a media server. A WD Live Hub is in the living room, and an older WD Live (which the Hub replaced) is in the bedroom. Because wireless was giving the occasional drop-out when streaming video, I have upgraded from wireless to ethernet-over-powerline (using Netgear XAVB5004 kits) to connect them. I also have a Nexus7 tablet, connected to the router wirelessly.



The setup works fine. All media players work flawlessly off both their local drives and streaming from the MyBook Live. The Live in the bedroom can stream from the hub in the living room. The tablet can see the MyBook and the local storage connected to both the lives, and stream any of the content wirelessly.


Works fine, and I am happy. So far, so good.

The Issue

Downloaded the WD Remote App to my tablet. I can't make it see any of the connected Lives. The devices list comes up as empty. I'm really keen to get it working because it offers some advantages over the normal remote - a search function to filter large film collections etc. I just can't make it work.

Technical Points

All the networked devices (the lives and the MyBook) map to the same subnet 198.168.2.X.

All firmware has been updated to latest versions.

I found one reference to disabling IGMP protocol on the router as a possible fix, but I'm not sure what this is and I can't find a setting for this for my router (Belkin Play Max).


There is an alternative remote app (WDIxTV) which is similar but won't do what I want. I tried it and it won't find the devices either. But if I manually enter their device type and IP address, and select "force connection" each time, it will find them.


Any help from the technical wizards here would be appreciated.

[Chopmeister]

Still trying to solve this one:
- Belkin has advised that there is no way of disabling IGMP protocol on the router
- WD Support are worse than useless. I seem to be getting responses off a script, and despite saying that the firmware is up to date in my question, I get "update to the latest firmware" back as a response etc.

From Google searches, it appears that I am not the only person with this issue. It's really starting to annoy me now. Any suggestions?

[TreeTops]

Did you try the WD forum?

http://community.wdc.com/t5/WD-TV-and-Home-Entertainment/ct-p/wdtv_home_entertainment

[_Al_]

That remote control app is WD's or 3rd party? Maybe after latest update (Hub) that remote control app simply needs to be updated too, it might be written for older fw.