Try this simple fix: Control+Alt+Delete to start Task Manager, then End Program. Restart capture software.

My story--Diamond One Touch VC500 capture device, trying to get movies and HBO episode series onto DVD's. (Many cable companies won't allow TiVo to transfer these to computers--they copy protect them. Grr!)

The device works well. I'm not doing much other than cutting out the beginning and ending of shows, which Windows Movie Maker works fine doing. I also tried Adobe Premiere Elements, but had synching issues with audio and video.

My Settings: NTSC_M_J, DVD quality, S-Video input

Hope this helps someone!