Forum Routing

[guns1inger]

This one is for our illustrious host. Does the forum sub-domain route differently from the rest of the site ? I ask because all day at work I have been able to reach every section of videohelp except the forums. For some reason they have been timing out. Obviously I have no problems here at home (or I would not be typing this), but at work, all day, I have been unable to get here. The withdrawal has been horrible.

[cyflyer]

So thats what you do at work when the boss isn't looking huh ? LOL

[lordsmurf]

Not to speak out of turn, but they are on different machines and have different IP addresses (as far as I know, at least -- could be wrong).

[Baldrick]

Yep, different machines. Maybe your boss is blocking the forum server.......

[guns1inger]

I manage the firewall, which is what bugs me. It is the firewall/proxy that is reporting the timeout. Was fine yesterday, not happy today. Will be bouncing the firewall later tonight for maintenance, so if it is the firewall, that should clear it. It could also be our ISP, who I am not a big fan of.

Anyway, thanks for the info.

[Baldrick]

What happens if you run a tracert? where does it stop?

[guns1inger]

I'll have to wait until I get in tomorrow (it's 9.30 pm here now). If it is still a problem I will let you know. Obviously I am having no problems from home getting to the forums . . . .

[AlanHK]

traceroute forum.videohelp.com

#    IP address       Host name                                Round trip time
1    202.64.10.27     crsall.pacific.net.hk                        32 ms
2    202.64.4.129     v151.tmhc2.pacific.net.hk                    16 ms
3    202.64.5.6       v102.wtcc2.pacific.net.hk                    32 ms
4    202.64.3.142     Unavailable                                  16 ms
5    203.131.241.97   Unavailable                                  16 ms
6    203.131.240.125  ae-1.r01.newthk01.hk.bb.gin.ntt.net          16 ms
7    129.250.3.129    as-0.r20.dllstx09.us.bb.gin.ntt.net          250 ms
8    129.250.2.154    po-1.r02.dllstx09.us.bb.gin.ntt.net          250 ms
9    129.250.3.34     ae-0.r21.lsanca03.us.bb.gin.ntt.net          219 ms
10   70.87.253.22     te9-1.dsr02.dllstx3.theplanet.com            235 ms
11   129.250.3.24     ae-0.r20.hstntx01.us.bb.gin.ntt.net          250 ms
12   129.250.3.129    as-0.r20.dllstx09.us.bb.gin.ntt.net          250 ms
13   74.54.88.114     forum.videohelp.com                          250 ms

traceroute www.videohelp.com

#    IP address       Host name                                Round trip time
1    202.64.10.27     crsall.pacific.net.hk                        16 ms
2    202.64.4.129     v151.tmhc2.pacific.net.hk                    16 ms
3    202.64.5.6       v102.wtcc2.pacific.net.hk                    31 ms
4    202.64.3.142     Unavailable                                  16 ms
5    203.131.241.97   Unavailable                                  16 ms
6    203.131.240.125  ae-1.r01.newthk01.hk.bb.gin.ntt.net          15 ms
7    129.250.3.129    as-0.r20.dllstx09.us.bb.gin.ntt.net          265 ms
8    129.250.3.201    as-1.r20.lsanca03.us.bb.gin.ntt.net          203 ms
9    157.238.225.6    xe-4-4.r03.dllstx09.us.ce.gin.ntt.net        234 ms
10   129.250.3.122    as-0.r21.hstntx01.us.bb.gin.ntt.net          234 ms
11   129.250.3.24     ae-0.r20.hstntx01.us.bb.gin.ntt.net          250 ms
12   12.96.160.8      po1.car06.dllstx6.theplanet.com              235 ms
13   129.250.2.154    po-1.r02.dllstx09.us.bb.gin.ntt.net          250 ms
14   74.54.20.98      videohelp.com                                250 ms

Different IPs, different routes.

[guns1inger]

All is well again today. At this stage I am chalking it up to an issue with our ISP. Thanks to all for helping.

[JohnnyMalaria]

FWIW, I've experienced this both from both corporate and home networks.

[lordsmurf]

Do you have the same upstream provider both at home and work? What happens when you switch the computer to OPENDNS instead of using the ISP/local DNS?

My upstream at work was been getting DNS attacks, lots of searchportal spammy disconnects, so I flipped my machine to OpenDNS inside of VPC, and was able to connect fine.

If you don't want to change the machine's DNS settings, install VPC and do it inside that install session. Assumes XP inside XP on good machine.

[guns1inger]

Different providers. The proxy at work is Win 2k3 R2 box running ISA 2004. Home is XP, but I had no problems here anyway.