I purchased AVS Video Converter Ver 188.8.131.521. I am trying to convert a .rm video to any of the other formats. I am having two problems
1) There is no sound in the output file. Using Real the sound is fine when watching the input file.
2) I have tried to contact AVS Media for support 4 times and I do not get a reply.
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I can't help you with the product, as I am not a big fan of one-click-wonders.
I can point you here http://forum.videohelp.com/viewtopic.php?t=289872 for an alternate method, or try the well regarded Super 1 instead. Of course, you will kick yourself for having paid good money for AVS, but that's the breaks.Read my blog here.
Thanks for your help. Your solution worked great.
In regards to the money, it is disappointing. I hope others will read this and see the quality of support from AVS Media. :P